Reviews

This profile includes reviews for Visions Electronics Ltd.( HO)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Visions Electronics Ltd.( HO) has 59 locations, listed below.

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  Visions Electronics Ltd.( HO)

  6009 1A St SW Calgary, AB T2H 0G5

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  Visions Electronics Ltd.( HO)

  1930 Strachan Road SE Medicine Hat, AB T1B 4K4

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  Visions Electronics Ltd.( HO)

  3040 Fairway Street S Lethbridge, AB T1K 6T9

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  Visions Electronics Ltd.( HO)

  10421 170 Street Edmonton, AB T5P 4T2

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  Visions Electronics Ltd.( HO)

  475 Seymour Street Kamloops, BC V2C 2G7

Review Details

• Review fromBradley L

  Date: 20/09/2023

  **** **** ********* when dealing with Indigenous people, in Canada there's laws pertaining to exceptions of taxation issues. The stores policy according to them; is since they can't collect tax on purchases, they charge a delivery fee $80 in city limits & additional $50 for out of city deliveries? If a Indigenous person doesn't want to pay those fees, they direct you to order online. After they mail your purchase to you, a Indigenous person can request an exception of taxation by sending a copy of your status card. This store among others definitely requires cross cultural training & understanding the laws of Canada when conducting business with Indigenous people. Not impressed with the bureaucracy.

• Review fromAdrian L

  Date: 06/09/2023

  Shopping online and customer service is a complete garbage service. After 2 days they created the label , till here all good. After 2 days after they created the label the package was still in the warehouse . I call customer service many times , each times they have a robot which is told ET 11 minutes . 7 times called , every time 11 minutes and after I wait 11 minutes is nobody answer and the call cut off. After all this I go to warehouse and ask them how I can get my package . The manager told me , she can't give the package . I ask where is my package or How I can get the package, she told me was just pick up by *********. I called ********* and they told me no way , the package is in the warehouse . This is a big company based on liers , sellers , which only want to sell you something but no service . Same town and I must wait for package 6 or more days to get delivery . I wonder if ***************** create this company and hired all the liers to get in business. Why are we not able to pick up the package from warehouse ? Because in the office they don't work , only talk about vacation , ****** and all kind of BLA, BLA . This is the really low level company . ******* * ***************** NEVER , NEVER again

• Review fromHale J

  Date: 24/08/2023

  Short version: I have bought 4-5 TVs from Visions over the past dozen years without issue. But this most recent experience has been absolutely terrible and I won't shop with Visions ever again. Go buy whatever you are looking for at a more reputable retailer with respectful customer service. The details: I bought a projector on sale for a gift. I received an item that had clearly been opened before and was even missing parts inside. I reached out for an explanation and they said it should be a new item. I requested further information and they said they contacted the store it was shipped from and that it was a new item. This was NOT the case. If you want to be gaslit by terrible, spotty customer service then shop here. Otherwise, please spend your money at a more reputable retailer. I've been trying to get a refund from Visions for weeks now.

• Review fromThomas E

  Date: 23/08/2023

  ******* ***** *** * purchased online, item was available online. 10 days later canada post tracking shows unexpected delay, Follow up with call to customer support, waited 10 min and then disconnected due to unavailable staff. Cteated a support ticket and no return email response received.Please dont buy from this company, they take your money and dont deliver.

• Review fromGordon C

  Date: 14/07/2023

  Outstanding service from "Yuv" at the *********** store. Knowledgeable, friendly and helpful. I will shop there again.

• Review fromErin G

  Date: 22/06/2023

  Lies and deceitful advertising sold me an item, took my money then told me it wasn't in stock and they'd deliver in 3 weeks.

• Review fromGREG B

  Date: 31/05/2023

  Worst customer service ever!! Selected 1 star because there was nothing lower. Purchased a 75" ******* TV. Delivered on Friday before the May long weekend. Set up the TV, left side of the panel would not light up. Finally received an email on the Tuesday after the long weekend that stated: (Visions Electronics) May 23, 2023, 11:12 a.m. MDT Hello, Thank you for your ticket, we are very sorry for the condition of your TV upon arrival. Please respond to this email with pictures of the following: All 6 sides of the box Serial number on the TV Serial number on the box All internal packaging The TV turned on Damages to the TV Once we have these photos we will proceed with either Replacing or refunding your order. Thank you, Visions Electronics - Customer Service The next 2 emails I received were to inform me that it was my fault and any claim I had was denied. Further stated that the first email I received was from a trainee and was meant for a different customer. I asked them to send out a technician and show me were I allegedly damaged the TV, denied. An expensive lesson, $1013.60, and that purchase will be headed to the landfill shortly. Never again will I shop at Visions!

• Review fromLisa B

  Date: 10/05/2023

  I had bought a sound system from the Visions in *********. I had wanted to have them install it, but they didn't have the parts and waiting months for it to come in, they kept adding things to the install. I was not happy and told them that was not what I was quoted. They kept arguing with me, and then they kicked me out of the store. Everyone I had dealt with was rude and so unprofessional. I will NEVER shop at Visions again, it was the Coquitlam Branch and Langley Branch that I was dealing with.
  
  
  
  
  
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  Review History/Log
  
  
  
  
  
  
  
  Date by
  
  05/10/23 8:35 PM Sent to RED
  
  Freedom Automation blue/Freedom
  
  05/11/23 8:01 AM FScore Received
  
  blue/Freedom
  
  05/11/23 8:01 AM Redacted
  
  blue/Freedom
  
  
  
  This Review passes all Freedom+ requirements and will be handled automatically.
  
  
  
  
  
  This Review passes all Freedom+ requirements and will be handled automatically.
  
  
  
  
  
  Visions Electronics Ltd.( HO) - Rating: F
  
  
  
  6009 1A St SW
  
  Calgary, AB T2H 0G5
  
  Customer Review Contact: Jamie Kembel
  
  Business Phone: (888) 855-9855
  
  Email: [email protected]
  
  Website: http://www.visions.ca/
  
  TOB: Home Electronics
  
  Advisory: At the business request, do not publish any business responses. Simply use the stock text to indicate they responded but don't wish to make their response public. KS 11/14/14 The business responded to this complaint but asked that its response was not published. ** VISIONS is on the national complaints list, HO Calgary** All complaints go to [email protected] email address. Please DO NOT make any changes to this file without first consulting Alison P. or Kyle S. - (11/14/2019)
  
  Alert: This business was dropped by the BBB on 10/27/2009 - MR
  
  Manage Business
  
  
  
  
  
  Customer Review ID #85426
  
  Received: 5/10/2023
  
  from: Lisa Breytenbach
  
  
  

• Review fromDave B

  Date: 09/05/2023

  Bought a **. They told me to hold my box for 7 days incase I wanted to exchange it if I didnt like it. I recycled the box after a couple weeks and on day 26 the ** just stopped working completely. The 30 day satisfaction garantee says If you're not completely satisfied with your purchase, simply bring it back to a store and we'll gladly return or exchange it within 30 days* of purchase.It doesnt say anywhere on the warranty card that I had to keep the box. It says in capital letters on the reciept to keep the box for 24 hours in case I need to return the ** for defects, leading me to believe I could recycle the box after that, They charged me a $299 restocking fee because I didnt have the box, I told them it doesnt say I need to keep the box and they directed me to the website that says I do, nobody told me this, the reciept doesnt direct me to the website, the warranty card doesnt direct me to the website. Scam as far as Im concerned. And why would you restock a dead panel? Ill never shop at Visions ever again. Be upfront with your warranty policy, if the customer needs to keep the box forever then write that on the warranty card you hand out with the product, I would have never thought I had to go to the website to read the fine print. The 30-day 100% satisfaction garanteed is a lie. I was not satisfied, I paid the restocking fee and got my money back and Ill spend it somewhere else from now on.

• Review fromAlex P

  Date: 05/04/2023

  Visited *********** location. Had a question about small kitchen appliances, store manager **** give me full explanation for what I need and helped me with purchase. Visions Electrictronic have great choice of newest TV models for better price! Also they provide additional one year of warranty on all TVs - for free! ??Certainly would buy my next TV there.Thank you, ****!