Reviews

Review Details

• Review fromMichael F

  Date: 28/09/2022

  can only add my agreement with ************, wonderful service
  

  Rapid Test & Trace Canada

  Date: 03/10/2022

  Thank you for your review. We are always happy to help.

• Review fromBrian B

  Date: 28/09/2022

  Good customer service. Prompt, easy to work with. I wish other on-line businesses were as good as these folks.
  

  Rapid Test & Trace Canada

  Date: 29/09/2022

  We strive to offer exceptional customer service to all of our customers. Thank you for your positive feedback and review, our customer service team appreciates your kind words.

• Review fromHenry C

  Date: 28/09/2022

  Great customer service. Easy to book, easy to cancel and no issue getting a refund when Canada COVID border rules changed and we no longer required a pre-departure test. I would definitely recommend this company.
  

  Rapid Test & Trace Canada

  Date: 29/09/2022

  Thank you for taking the time to leave us a 5 star review, we truly appreciate it. We wish you safe travels.

• Review fromGinette P

  Date: 27/09/2022

  Very efficient. Used back in May 2022, everything was on time and great. Now, just cancelled our order for Oct 1st as we were advised that it is no longer required to go on the cruise. We received a quick response for our cancellation and a confirmation for our refund. Excellent customer service.
  

  Rapid Test & Trace Canada

  Date: 28/09/2022

  With the ever changing travel requirements, we strive to be accommodating to our clients needs. Thank you for sharing your experiences working with us and providing a 5 star review. We wish you safe travels and hope you have fun on your cruise.

• Review fromJehan J

  Date: 27/09/2022

  My nurse was kind, patient, and understanding. The process was fast and simple. I would definitely recommend this service.
  

  Rapid Test & Trace Canada

  Date: 28/09/2022

  We are glad your appointment went smoothly. Our nursing team is highly trained to ensure each appointment is attended to quickly and with kindness and understanding. Thank you for your feedback. Safe travels.

• Review fromCecelia M

  Date: 27/09/2022

  Booking a test was extremely easy. The customer service provided through online chat was quick, polite, accurate, and very helpful.
  

  Rapid Test & Trace Canada

  Date: 28/09/2022

  We strive to make the booking process as simple as possible. Our customer service team works hard to ensure all of our customers receive 5 star service. We truly appreciate your positive review.

• Review fromJudith M.

  Date: 27/09/2022

  I recommend Rapid Test & Trace Canada. Easy to book, easy to schedule and reschedule if need be. Recently my travel plans were canceled and I was able to get a quick refund. Thanks to Krishia who looked after me. This is good for flights and cruises.
  

  Rapid Test & Trace Canada

  Date: 28/09/2022

  Sorry to hear your travel plans were cancelled, but glad your experience with us was so positive. Thank you for taking the time to share your feedback of our services.

• Review fromAndrew f

  Date: 27/09/2022

  Easy to place an order. Quick response to a question via chat. Needed to cancel covid test due to change in destination policy and they processed refund immediately. Friendly and helpful email exchange to get refund processed.
  

  Rapid Test & Trace Canada

  Date: 28/09/2022

  Thank you for sharing your 5 star experience. With travel requirements changing, we strive to be flexible and accommodating to our clients needs. Your feedback is much appreciated.

• Review fromPamela L

  Date: 24/09/2022

  I think this is a valued service that is important for the public to have access to. They provide prompt quality service and are courteous and very obliging to their clients. They make it all a good experience. Will definitely use their service again when required.
  

  Rapid Test & Trace Canada

  Date: 28/09/2022

  Thank you for your kind words and sharing your experience working with Rapid Test & Trace. We truly appreciate your business and 5 star review. We wish you all the best and look forward to serving your testing needs in the future.

• Review fromCarol T

  Date: 22/09/2022

  I am very impressed with how easy it is to get in touch with an agent via your chat feature. Yesterday, chatting with ******** made me feel confident to use your company.This morning ******* gave me fast, accurate, and friendly service as I was booking my appointment. It was not like talking to a "robot". Using the word "RAPID" in the title of your company is a good choice in more ways than one!I feel confident about this process going forward. Thank you all so much!
  

  Rapid Test & Trace Canada

  Date: 23/09/2022

  We are so glad we were able to help you feel confident with our services and work with you to get your appointment booked. Our agents are very personable and work hard to provide fast and accurate service. Thank you for your kind words and 5 star review, we truly appreciate it.