Reviews
Customer Review Ratings
Average of 103 Customer Reviews
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Review fromAdrienne J.
Date: 03/12/2022
Wonderful service from Rapid Test and Trace!!! We used them for Observed Covid test during Covid, prior to a cruise. Directions were simple to follow. Tester was punctual and explained every thing, step by step. The second time we used Rapid Test and Trace was for another Observed test, prior to a cruise. **************** was fast and responsive when we needed to change date and time, and/or cancel our appt. I can confidently say that wed use their services again, if needed.
Rapid Test & Trace Canada
Date: 16/12/2022
We love to hear such great feedback from a return customer. We aim to make things as easy and straightforward as possible and it's great to hear our nurses and customer service team were able to deliver a positive experience for you. We are always here to help and look forward to working with you again if needed.Review fromSheila H
Date: 30/11/2022
They have world class customer service. I had to do a rapid cancellation of my order and it was easier than placing the order in the first place. I have no doubt the products would have been equally satisfying.Rapid Test & Trace Canada
Date: 16/12/2022
Thank you for your kind words. I am glad we were able to make the cancellation process easy for you and truly appreciate the 5 star review. Take care and stay safe.Review fromCarol V
Date: 07/11/2022
The tests arrived quickly and were easy to use. One of the packages was missing the tubes and stopers, but customer service responded promptly to replace them.Rapid Test & Trace Canada
Date: 08/11/2022
Thank you for taking the time to leave us a 5 star review. We are happy to have been able to correct the order and make sure you are happy with our services. Always happy to help!Review fromJL S
Date: 04/11/2022
Very easy to order from this company. The customer service representative was also very polite when I cancelled my order, and I got the refund confirmation very quickly. Would recommend this company if you have to purchase any rapid antigen tests.Rapid Test & Trace Canada
Date: 08/11/2022
Thank you for your feedback and awesome review. We are glad we could provide a great customer experience and are here for any future testing needs.Review fromAlicja K
Date: 01/11/2022
I received a prompt and courteous reply to my inquiry about a missing component of my test kits. This small issue was resolved quickly and the customer service I received was excellent ( via e-mail )Rapid Test & Trace Canada
Date: 08/11/2022
I am glad we were able to resolve your concern quickly. Thank you for your 5 star review and kind words, we are always happy to help.Review fromSally F
Date: 25/10/2022
Tried to cancel my order. Was told my order could not be cancelled since it had already shipped. I don't have an email confirmation that it has in fact been shipped. Simply received an email that it had been received and was being processed. Tried to initiate a cancellation and only way to communicate with this company is through their chat box. Very disappointed and will not be ordering from this company again and will NOT recommend this site to family and friends.Rapid Test & Trace Canada
Date: 01/11/2022
This is very unfortunate situation. I will send you a private message to address your concerns. I can assure you did all that we could on our end to make it right and will continue to do so. Apologies we were unable to intercept your delivery and I hope we can rectify the situation.Review fromJanet T
Date: 25/10/2022
Very happy with our dealings with this company. Highly recommend them. Janet, WARapid Test & Trace Canada
Date: 25/10/2022
Thank you so much for leaving us a 5 star review. We truly appreciate your feedback and are always happy to help.Review fromHaider N
Date: 23/10/2022
Excellent customer service. Received my order on time. Highly recommendedRapid Test & Trace Canada
Date: 25/10/2022
I am glad you received your order on time and appreciate your feedback on our customer service. We are always happy to help.Review fromLindsay G
Date: 20/10/2022
Fast responses when I had questions. My testing requirements changed 3 days before my test was scheduled with rapid test and trace so I asked to cancel and they were able to give a full refund.Rapid Test & Trace Canada
Date: 25/10/2022
Thank you for your review. I hope you will consider us for any testing needs in the future. Take care and stay safe.Review fromJennifer F
Date: 19/10/2022
I have had very good experiences with this company. Very pleased to be able to access COVID test kits for kids and the customer service is excellent.
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