Complaints
This profile includes complaints for QuoteWizard.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 127 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PLEASE stop calling me. Ive gotten *********************************************** off your system!!!
Business Response
Date: 02/25/2025
QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
Our records indicated we received a lead that the consumer completed a health insurance inquiry form through one of ********************** network partners.
When a consumer provides their information on the website,the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Health Quotes.
By clicking "Get My Health Quotes" , I provide my express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number), email address,and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
Additionally, by clicking "Get My Health Quotes", I acknowledge that I have read,understand, and agree to this Web sites?Privacy Policy?and?Terms of Use?.
I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
As part of our quoting process, we will be confirming information based on claims reports and your credit based insurance score. This will help us provide you with the best quote possible. We may also use this information to provide you with a quote for another insurance policy, if requested.
QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.
We sincerely hope this information has resolved your concerns in this matter.?Initial Complaint
Date:02/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22927643
I am rejecting this response because your website is intentionally deceptive. It's designed to lead the user to believe the next page is where you will see the quote(s), not immediately get harassed by 24 callers in two hours.Your website makes it look like there are about three options to choose from. I've been contacted over 130 times in the past week. Mostly calls, as well as texts, and emails.
Despite putting my number on the Do Not Call List on February 11th, responding to every text with "Stop" or whatever direction they provide to unsubscribe, if they even provide one, I'm getting no less than eight calls and five texts a day.
Before going to your website, I had never received a telemarketing call. This is a brand new work number for me. Now I'm going to have to switch my number because I can't operate my business being harassed all day like this.
Please make every effort to ensure your telemarketers stop harassing me.
Sincerely,
******* *****Business Response
Date: 02/18/2025
QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
Our records indicated we received a lead on 2/11/25 that the consumer completed health insurance inquiry form through one of ********************** network partners.
When a consumer provides their information on the website,the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Health Quotes.
By clicking "Get My Health Quotes I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number), email address,and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
Additionally, by clicking "Get My Health Quotes",I acknowledge that I have read, understand, and agree to this Web sites?Privacy Policy?and?Terms of Use?.
I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to ********** addition, we are not able to remove the information from our database due to state and federal record retention laws.
We sincerely hope this information has resolved your concerns in this matter.?Initial Complaint
Date:02/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for final expense leads and was supposed to receive 16 on Wednesday February 5th. However, I did not receive the leads, nor did I receive any notification or warning about the delay. When I called for clarification, I was informed that the leads I selected were low volume, but I could switch to a more expensive option. Additionally, I was initially told I would be able to edit my account independently, but that turned out not to be the case. No compensation was offered for the missed leads, and my account was canceled without my request. I have requested to speak with someone who can address my concerns.Business Response
Date: 02/10/2025
QuoteWizard has investigated the matter addressed in the complaint. QuoteWizard has processed and in the process of closing the agents account as of 2/7/2025. We sincerely hope this information has resolved the concerns in this matter and apologize for any inconvenience our services have caused.Initial Complaint
Date:01/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is a scam all the leads are bad information that they probably just collected data from. I tried to cancel on their website many times and tried calling with no answer. Until my credit card reached its limit and they weren't able to take anymore money is when I finally got in touch with someone. They need to refund all of my money. I had to get a new card so they would stop taking money.Business Response
Date: 01/29/2025
QuoteWizard has investigated the matter addressed in the complaint.
The contact record shows that the agent only emailed with QuoteWizard once on 9/26/24 with a request to cancel. QuoteWizard then replied via email and attempted to contact via phone to inform the agent that cancellations must be handled via phone, per QuoteWizard policy. The account was paused for one week to allow the agent to reply, but there was no additional contact so billing continued. Should the agent want to cancel, they will need to contact QuoteWizard via phone at ************.
We sincerely hope this information has resolved the concerns in this matter and apologize for any inconvenience our services have caused.Initial Complaint
Date:01/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $250 to Quote wizard last Saturday and was told I would receive exclusive leads at $10 each. I was scheduled to receive three leads day Monday through Friday. It is now Thursday and I have not received one lead. Not one. They do not answer the phone, but rather you have to leave a voicemail. I am getting no resolution and feel like Ive been scammed.Business Response
Date: 01/29/2025
QuoteWizard has investigated the matter addressed in the complaint. QuoteWizard has processed and closed the agents account as of 1/24/2025. We sincerely hope this information has resolved the concerns in this matter and apologize for any inconvenience our services have caused.Initial Complaint
Date:01/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 13, 2025 I requested a health insurance quote comparison online option. I was then bombarded with back-to-back phone calls, emails, and text messages from different people wanting to give me a quote. I want to be completely removed from any call list and any contact from quote wizard, the affiliated insurance companies and money geek.Business Response
Date: 01/15/2025
QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
Our records indicated we received a lead on 1/13/2025 that the consumer completed a Health insurance inquiry form through one of ********************** network partners.
When a consumer provides their information on the website, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My XXXX Quotes. ?
By clicking "Get My Auto & Home Quotes" or "Get My Auto Quotes Only" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
Additionally, by clicking "Get My Auto & Home Quotes" or "Get My Auto Quotes Only", I acknowledge that I have read, understand, and agree to this Web sites?Privacy Policy?and?Terms of Use?.
I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
As part of our quoting process, we will be confirming information based on claims reports and your credit based insurance score. This will help us provide you with the best quote possible. We may also use this information to provide you with a quote for another insurance policy, if requested.
QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.
QuoteWizard has added the consumers information to its internal Do-Not-Call list, and we have notified our referral agents to cease all contact to the consumer immediately.?This request will take ***** hours to be completed. However, ************ lead partners may have provided the consumers contact information to other vendors that provide services similar to QuoteWizard. *********** has no knowledge regarding whether another vendor or agentover whom QuoteWizard has no controlhas the consumers contact information and continues to contact the consumer. *********** cannot control communications from such third parties. For this reason, QuoteWizard recommends that if the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer.We sincerely hope this information has resolved your concerns in this matter.?
Initial Complaint
Date:01/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22793536
I am rejecting this response because: I did not input my information to anything on 1/10/2025. I have zero reason to do that. So it seems like your company let someone use my information to ask for something that I never did. Remove my information from whatever data base you have and you can inform all these numbers that keep calling me that I am not interested. I never once signed up for anything or looked at any new insurances or asked for a quote. Pretty sure Id have an email from you guys stating I did and I do not. Inform me of the email address used and all information provided and well see who actually put my information in.
Sincerely,
********* *****Business Response
Date: 01/15/2025
QuoteWizard.com LLC apologizes for any inconvenience our services have caused. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. We do not provide insurance quotes, and we do not contact consumers for this purpose.
Our records indicated we received a lead on 1/10/2025 that the consumer completed an insurance inquiry form through one of ********************** network partners.
When a consumer provides their information on the website,the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My XXXX Quotes.
By clicking "Get My Auto & Home Quotes" or "Get My Auto Quotes Only" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site,?our marketing and re-marketing network, and up to eight insurance companies or their affiliates?or representatives at the phone number (including wireless number), email address,and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
Additionally, by clicking "Get My Auto & Home Quotes" or "Get My Auto Quotes Only", I acknowledge that I have read,understand, and agree to this Web sites?Privacy Policy?and?Terms of Use?.
I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
As part of our quoting process, we will be confirming information based on claims reports and your credit based insurance score. This will help us provide you with the best quote possible. We may also use this information to provide you with a quote for another insurance policy, if requested.
QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to ********** addition, we are not able to remove the information from our database due to state and federal record retention laws.
QuoteWizard has added the consumers information to its internal Do-Not-Call list, and we have notified our referral agents to cease all contact to the consumer immediately.?This request will take ***** hours to be completed. However, ************ lead partners may have provided the consumers contact information to other vendors that provide services similar to QuoteWizard. *********** has no knowledge regarding whether another vendor or agentover whom QuoteWizard has no controlhas the consumers contact information and continues to contact the consumer. QuoteWizard cannot control communications from such third parties.For this reason, QuoteWizard recommends that if the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer.
We sincerely hope this information has resolved your concerns in this matter.?Business Response
Date: 01/24/2025
QuoteWizard.com LLC apologizes for any inconvenience our services have caused.
The below contains the consumers information from the request made 1/10/25.
Date: 1/10/2025
Email:*******************************
Address: ********************
Phone Number: *************
Compare Cheap Insurance Quotes
The consumer information was input through one of ********************** network partners accompanied by their respective consent disclaimers giving permission to for QuoteWizard to contact the consumer:
Best Insurance Quote:By clicking Get My Auto Quotes I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time. Additionally, by clicking Get My Auto Quotes, I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use. I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products. As part of our quoting process, we will be confirming information based on claims reports and your credit based insurance score. This will help us provide you with the best quote possible. We may also use this information to provide you with a quote for another insurance policy, if requested.
Compare Cheap Insurance Quotes:By clicking "Get My Health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time. Additionally, by clicking "Get My Health Quotes", I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use. I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
We apologize for any inconvenience this has caused and have processed contact opt-out requests, as stated in our previous communication. This concludes QuoteWizard's ability to address this matter.
QuoteWizard has added the consumers information to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. In addition, we are not able to remove the information from our database due to state and federal record retention laws.
QuoteWizard has added the consumers information to its internal Do-Not-Call list, and we have notified our referral agents to cease all contact to the consumer immediately.?This request will take ***** hours to be completed. However, ************ lead partners may have provided the consumers contact information to other vendors that provide services similar to QuoteWizard. *********** has no knowledge regarding whether another vendor or agentover whom QuoteWizard has no controlhas the consumers contact information and continues to contact the consumer. *********** cannot control communications from such third parties. For this reason, QuoteWizard recommends that if the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer.
We sincerely hope this information has resolved your concerns in this matter.?
Initial Complaint
Date:12/15/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope they are telling the truth that their annoying ads will quit.Thank you very much for your help in this matter.
Sincerely,
***** ******Business Response
Date: 12/18/2024
*********** has reviewed the issue raised in the consumers complaint. We sincerely apologize for any inconvenience caused by our services.However, QuoteWizard has no influence over the consumer's personal searches or actions on their computer that may lead to pop-up advertisements from our company appearing in their browser. We recommend that the consumer disable pop-up blockers, clear their cookies, and run a malware scan to help reduce the frequency of these occurrences. In addition,
QuoteWizard has added the consumers phone number provided in the BBB complaint to its internal Do-Not-Call and unsubscribe list. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. We sincerely hope this information has resolved the consumers concerns in this matter.Initial Complaint
Date:12/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *******Business Response
Date: 12/13/2024
*********** has added the consumers phone number provided in the BBB complaint to its internal Do-Not-Call and unsubscribe list, and we have notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and 7-10 business days for the emails to subside. We sincerely hope this information has resolved the consumers concerns in this matter.Customer Answer
Date: 01/29/2025
Quotewizard.com has been continuously been giving out my phone number and I received endless calls from insurance agents daily after I had filed a complaint with the bbb and had my phone number registered with the national no call list. They had claimed to have removed me from their call list but are continuing to give out my number. My original complaint number was #********. I just want the calls to stop!Business Response
Date: 01/30/2025
QuoteWizard.com LLC apologizes for any inconvenience our services have caused.
QuoteWizard is an insurance comparison shopping website where consumers can find insurance quotes from agents. We do not provide insurance quotes, and we do not contact consumers for this purpose.
QuoteWizard has added the consumers information to its internal Do-Not-Call list on 12/13/2024, and we have notified our referral agents to cease all contact to the consumer immediately.?This request took ***** hours to be completed.
However, ************ lead partners may have provided the consumers contact information to other vendors that provide services similar to QuoteWizard. *********** has no knowledge regarding whether another vendor or agentover whom QuoteWizard has no controlhas the consumers contact information and continues to contact the consumer. *********** cannot control communications from such third parties. For this reason, QuoteWizard recommends that if the consumer continues to receive calls from any insurance agent, the consumer should ask the caller to add the consumers information to the callers Do-Not-Call list and to cease contacting the consumer.
We sincerely hope this information has resolved your concerns in this matter.Customer Answer
Date: 01/30/2025
Complaint: 22671132
I am rejecting this response because:This is the same response I received when I filed the 1st complaint against the company and I continue to receive daily calls if they have given or sold my information to other salespeople or organizations I would like to know who so that I can follow up with them to stop the daily harassment of salespeople calling me at work and home on a daily basis which as far as I am concerned is in violation of the national no call list my number is registered with. I have never asked for a quote which makes this even more aggravating I daily tell people to put me on their no call list and continue to receive calls. So if they have passed on my information I would like to know to whom they have given it to.
Sincerely,
**** *******Initial Complaint
Date:11/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i keep continuing spam from this people whenever i try to open a linkBusiness Response
Date: 11/27/2024
QuoteWizard has reviewed the issue raised in the consumers complaint. We sincerely apologize for any inconvenience caused by our services.However, QuoteWizard has no influence over the consumer's personal searches or actions on their computer that may lead to pop-up advertisements from our company appearing in their browser. We recommend that the consumer disable pop-up blockers, clear their cookies, and run a malware scan to help reduce the frequency of these occurrences.
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