Complaints
This profile includes complaints for QuoteWizard.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 127 total complaints in the last 3 years.
- 29 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have agreed to it. Since they said it will take ***** hours to follow through, I'll keep an eye on the situation and email back if the calls continue after this period. Thank you!
Business Response
Date: 11/07/2022
QuoteWizard.com LLC by LendingTree has investigated the matter addressed in the complaint.
We have added the customers information provided to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside. We sincerely hope this information has resolved your concerns in this matter and apologize for any inconvenience our services have caused.Customer Answer
Date: 11/22/2022
Hello. My complaint was ID ******** and my was resolved a few weeks ago.
After the resolution, I stopped receiving the spamming calls until today. As of today, I have already gotten two calls from them. The business only stopped the calls until my complaint was 'resolved' and then began again. I'm not sure what to do.
Thank you.Business Response
Date: 12/13/2022
QuoteWizard.com LLC by LendingTree has conducted additional research on the complaint. We have confirmed with our network partners the consumer information had been blocked on their systems to prevent any further contact. *********** will continue to follow up with our network partners about their Do-Not Call process to confirm consumer requests and our notifications are being handled correctly.Initial Complaint
Date:11/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************************Business Response
Date: 11/11/2022
QuoteWizard.com LLC by *********** has investigated the matter addressed in the complaint received. *********** is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. Our goal is to match consumers with insurance agents/carriers in our network and for them to provide competitive insurance options for the consumer.
Our records indicated we received a lead on 10/31/2022 through one of ************ marketing partners that the consumer completed an auto insurance request form. By completing the auto form, the consumer provided Express Written Consent to share their information with ************ network partners. We have added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside. If the consent referenced above was not completed by the consumer, please submit a subpoena from law enforcement or from a prosecutor or lawyer requesting additional information to *************************Initial Complaint
Date:10/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received 10 phone calls and 2 text in the last 15 minutes about enrolling in health insurance. I have never reached out for a quote on health insurance and have requested each point of contact to be removed from their call list. One gentleman pushed back 4 times to inquire if I have active health insurance when the only feedback I was giving was "remove my number from your call list." It is insanely annoying and distracting. Predatory and gross behavior.Business Response
Date: 10/27/2022
LendingTree,LLC has investigated the matter addressed in the complaint. Per our records,the customer information does not match our system of record except for the phone number. We believe this could be a case of human error and it was a typo on the end user entering their information on the original request. Per the attached documents provided, the texts were addressed to a ***** and not ****** as indicated on the complaint. **************** ****** has been unsubscribed and the agents matched with the consumer have been informed and have placed the consumer on their do not call list. The request will take ***** hours for the do not call list to be updated. LendingTree,LLC sincerely hope this information has resolved the consumers concerns in this matter.Initial Complaint
Date:10/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i just went into this not expecting to get a call every 5 seconds. it's ridiculous how do i make this stop?Business Response
Date: 10/24/2022
The consumer has been unsubscribed and the agents matched with the consumer have been informed and have placed the consumer on their do not call list. The request will take ***** hours for the do not call list to be updated and **** business days business days for the emails to subside. QuoteWizard sincerely hope this information has resolved your concerns in this matter.?Initial Complaint
Date:09/28/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been inundated with spam text messages, phone calls and emails from insurance agencies in the last 7 to 10 days who claim I submitted a request via ************ for home insurance quotes. I have no knowledge of requesting this information, and in fact they all have appear to have the wrong date of birth for me as well (the same wrong date of birth by the way).Business Response
Date: 10/06/2022
QuoteWizard.com LLC by LendingTree has investigated the matter addressed in the complaint. Our records indicated that on 09/27/2022 a request with the consumers contact information was submitted for home insurance quotes through RatesPolicy.com, an affiliated of QuoteWizard.com.
We have added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside.
If the request stated above was not completed by the consumer,please submit a subpoena from law enforcement or from a prosecutor/lawyer requesting additional information. Please have the subpoena submitted to ************************* We sincerely hope this information has resolved your concerns in this matter and apologize for any inconvenience our services have caused.Initial Complaint
Date:09/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PLEASE HELP ME! QuoteWizard will NOT stop calling my office. Over 40 calls in less than 5 hours. I signed up for their "do not call list", but I keep getting calls from them. Went to website to "Unsubscribe", but that did not help either. So far, they have used 12 different numbers to harass me. *************************, ************, ************, ************, ************, ************, ************, ************, ************.When I get a human to answer, one call in 5, I ask how to get off the list and they hang up on me. I had this happen at least 5 times.HELP ME STOP THEM PLEASE!!!Business Response
Date: 10/06/2022
Duplicate of 18136167.
Please see 18136167 for additional information.
Initial Complaint
Date:09/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The morning of 27 September, approximately, 10:30AM, I entered data into "pickhealthinsurance.com" to get a healthcare insurance cost for my company. Quotewizard.com came up. With in a minute of pressing "enter", my phone rang. When I picked it up, our second line in the office rang, then the third! They were all from Quote wizard! I asked the representative what was going on, but they kept talking over me. It's like I wasn't there. I hung up, and the phone rang again. Same Quotewizard. Then all four of our lines rang! ALL Quotewizard. I went onto BBB and saw MULTIPLE complains about them. I went online, filled out the do not call form. Then, during one of the 20+ calls we kept getting, there was an option to be placed on their "do not call" list. GREAT. I did that. BUT, at 2:10PM, I am STILL getting phone calls, but they hang up now. I know it's QuoteWizard, as it's the SAME number that keeps calling us. I've never been harassed like this before. PLEASE get us off this call list!Business Response
Date: 10/06/2022
QuoteWizard.com LLC by *********** has investigated the matter addressed in the complaint. QuoteWizard is a leading insurance comparison shopping and research tool that enables consumers to compare agent and carrier quotes locally and nationally to get the best, most affordable coverage. Our goal is to match consumers with insurance agents/carriers in our network and for them to provide competitive insurance options for the consumer. PickHealthInsurance is a website owned by QuoteWizard.com,LLC. When the consumer provides all their information on the request site, the following consent disclosure appears on the insurance request page explaining how the consumers information will be used prior to the submission of their information to Get My Health Quotes.
*By clicking "Get My Health Quotes" I provide my electronic signature and express written consent to telemarketing calls, text messages, emails, and postal mail from this Web site, our marketing and re-marketing network, and up to eight insurance companies or their affiliates or representatives at the phone number (including wireless number), email address, and postal address provided by me. I consent to calls and text messages transmitting insurance quotes, or seeking related additional information from me, using an Automatic Telephone Dialing System or prerecorded or artificial voices. I consent that my signature is not a condition of purchasing any property, goods, or services and that I may revoke my consent at any time.
*Additionally, by clicking "Get My Health Quotes," I acknowledge that I have read, understand, and agree to this Web sites Privacy Policy and Terms of Use.
*A representative may call you about a ******** Advantage plan, ******** Prescription Drug plan, ******** Supplement plan or other ******** plans. Your information is governed by our Privacy Policy.PickHealthInsurance.com is a non-government resource, privately owned and operated by QuoteWizard. If you're looking for the government ******** site,please visit www.medicare.gov.
I am directing this Web site to share my information to the providers in our network for the purpose of providing me with information about their financial services and products.
We have added the consumers information to its internal Do-Not-Call and unsubscribe list and notified our referral agents to cease all contact to the consumer immediately. Do not call list will take ***** hours to process and **** business days for all emails to subside. We sincerely hope this information has resolved your concerns in this matter and apologize for any inconvenience our services have caused.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.