Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft Corporation

  8055 Microsoft Way Charlotte, NC 28273-8106

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  Microsoft Store

  8001 S Orange Blossom Trl Orlando, FL 32809-7654

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  Microsoft Inc

  1065 La Avenida St Mountain View, CA 94043-1421

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  Microsoft Corporation

  5431 E Williams Cir Ste 200 Tucson, AZ 85711-7501

Review Details

• Review fromChris H.

  Date: 02/23/2023

  My husband and I ordered a new laptop. Microsoft was supposed to come with the laptop. When my husband tried to set up the Microsoft account, we were routed to a permission screen for a child to access the program. Microsoft would not let us past this screen. When I contacted them for help with this problem, the representative told me our Microsoft account (which we had not been able to finish setting up) had a lock on it and we would need to buy a repair program for $159 to remove the lock on the account. We asked to speak with a supervisor. The supervisor told us they could not unlock our account until we purchased a repair and protection program for $80. When we asked to speak with with his supervisor, we were told the supervisor was busy and we could not speak with him.My husband and I are frustrated and angry. We feel we are being held hostage by Microsoft. We must spend more money to have a Microsoft account unlocked that we were never able to completely set up. This will be my last online purchase of a laptop.

• Review fromMiranda C

  Date: 02/22/2023

  Microsoft is negligent! My son got hacked and taken advantage of on XBOX and after me filing the complaint they said they could not verify it was my account because I could not remember what date years ago that I opened my account. Yet the hackers got away with spending over $500 on my account, hacked my email everything. After calling them and providing them with all info I still got told they could not verify me. I was supposed to have heard back and instead got an email case closed. My sons whole profile gone, $1000s of dollars worth of games, skins, etc gone to the hackers. Great job Microsoft! ***************

• Review fromThomas P

  Date: 02/14/2023

  I ordered a **************** ******* through Microsoft for $9.99/month. Somehow during the process of ordering this ******* they tacked on an additional ******* labelled "Digital Goods" in the amount of $106.99/month. I called Microsoft ******* and explained the problem. The ******* agent (*******) explained that their system was down and she could not process the credit at that time. She took my phone number and stated she would call be back within the hour. I never got a call back. When I called the same number the next day they would not put me through to a live ******* agent. I had to contact my credit card company and register the charge as fraudulent which required them to cancel my card and sent out a replacement. Bottom line Microsoft does not have a legitimate customer support *******.

• Review fromTed H

  Date: 02/08/2023

  I've had 7 Xbox series X that used up my warranty all of you replacement have had Issues! This last one just died again! They don't want to issue a refund WHAT ABOUT THE LEMON LAW! I just want a refund JUST HOW MANY DOSE IT TAKE! I'm so tired of there ********!

• Review fromAllen M

  Date: 01/27/2023

  Microsoft changes settings without permission. For example, windows provide the option to allow them to manage your default preferences for your printer. They present this option, although if you do not give them permission, they need to honor this. I have not selected this option. I have to reset my default printer to my preference often. They keep changing my preferences, and it causes errors when I run some of my software. This is not okay and is frustrating. They're lucky I gave them a single star.

• Review fromJ. M

  Date: 01/19/2023

  I purchased an xbox elite series 2 controller that had one year of warranty from the time of activation. I contacted Microsoft support and they prompted me to go through the chat and so I did. First I got someone who had very broken English and did not understand even after I broke it down in baby steps. I sent off my elite series 2 controller (black) with all original attachments to be fixed from A and B buttons sticking. They sent the controller back to me completely removed of all attachments and the buttons STILL sticking after two weeks of waiting I was SO ANGRY!! I immediately got ahold of someone and sent it back because they literally probably just shuffled it around to another customer. They did nothing to fix my $170 controller. When they got it back they didn't understand what the issue was after explaining repeatedly via chat I got someone again who spoke broken English in the customer care center. So once they finally figured out the attachments were taken off my controller from the service center and the buttons sticking were not addressed they processed a second return and then go figure *** loses the package so I put in about 4 weeks of contacting *** and Microsoft and trying to figure out what happened to my controller in transit and they eventually processed a "replacement" order to which I received yesterday and I honestly thought after all the weeks of trying and patiently waiting constantly updating my current address blah blah blah they would have the decency to send me a NEW controller but NOPE they sent me the same original controller after they found it and didn't even fix my complaint about the buttons sticking and the attachments missing. They are literally the worst SERVICE REPAIR CENTER EVER! I will never use Microsoft again. They don't speak proper English, they cut corners, they shuffle people's controllers around, they don't address the issues, and they are extremely cheap. The only thing good they have is the Xbox Series X.

• Review fromrey c.

  Date: 01/19/2023

  For 2 years I've tried to fix Mojang Microsoft account. They admitted in an email there's an unknown linking issue in their system specifically to my situation. The game does not run in any platform do to this issue as it causes conflicts. They refuse to assist with refunds. Across every platform it's not playable as it runs it's email checks and crashes. They don't even delete my account saying because of the link issue they can't delete. I'd say don't buy but no one else has this issue m not to mention the rudeness of some of the customers service individuals

• Review frombrandon l

  Date: 01/12/2023

  Purchased a game at the Microsoft store/Xbox store which never loaded. When I received my credit card statement I was charged $63.30. Sent Xbox/support 5 requests to review the case. They told me once you have the game for more than 14 day, no refunds. I NEVER GOT THE ***** IT DID NOT DOWN LOAD. I asked for purchase #s, order #s, usage dates & times, any info they had that showed I got & used the game. NO REPLY!!! I've checked the reviews and thousands of people have the same complaint. We need a young lawyer to start a class action and make Microsoft return the money they have stolen.

• Review fromJustin D

  Date: 01/06/2023

  Well My game system was stolen and I requested a refund after the thieves bought stuff with the card on it... Couldn't remove the card through outlook. They refuse to give me my money back and have no way of deleting cards unless you add a new one but with a stolen system and gaming profile that s thief is using that's not an option. And they just let a card with improper credit card numbers take money from my account again after I got a new credit card that thier system doesn't even have....

• Review fromRhonald B.

  Date: 01/06/2023

  Wants to ban me for calling out Petofiles on XBOX talking about little boys. What is wrong with XBOX shows they support that type of things instead of caring they just want to look the other way PATHETIC