Reviews

This profile includes reviews for Microsoft's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Microsoft

  1 Microsoft Way Redmond, WA 98052-8300

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  Microsoft

  1 Lone Tree Rd S Fargo, ND 58104-3911

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  Microsoft Store

  4200 Conroy Rd Orlando, FL 32839-2400

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  Microsoft Store

  9255 Towne Centre Dr Ste 400 San Diego, CA 92121-3037

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  Microsoft

  10222 Mci Dr N Pinellas Park, FL 33782-6102

Review Details

• Review frommaxim S

  Date: 03/25/2025

  Microsoft Cashback doesnt seem to work for large purchases, and Im not the only one dealing with this. Plenty of other reviews mention the same issue. I made a purchase at ********** for over a thousand dollars with cashback activated, and guess what? No cashback. I didnt even bother contacting support because the process is such a hassle, and most reviews say customer service is useless anyway. Its incredibly frustrating that a company this big would let something like this slide.

• Review fromLaura H

  Date: 03/21/2025

  I paid for a Microsoft 365 Subscription and they have locked me out of my account for 8 days now. There is no one to support and no way to get in contact with anyone at the company. I have no access to important emails.

• Review fromTheresa H

  Date: 03/07/2025

  I was force to pay $6.99 a month for documents your company took from my computer without my permission. there was no good contact. i never want the cloud and turned it off. Your company never return my personal documents. then state i had to pay your company $6.99 or you would start deleting my personal information because your server could not accommodate it. your company forced me to pay the $6.99 a month for well over a year. return all my documents with include birth certificates and marriage certificates. I am 74 and with food prices and cost of living costs I CAN NOT AFFORT TO PAY YOU ******* MONEY.Your company sent me a request for $9.99. I never had a subscription with Microsoft. I paid ****** money of $6.99, which I can't afford and will not pay. Please return all my information to my computer. Do not keep any of my information. I never asked for the cloud. your company also stop me from using my back up on my back up drive.Fix your mess and stop trying to charge me for a service i never asked for....

• Review fromAutumn O

  Date: 03/02/2025

  Locked me out of an account I have a paid subscription for and then kicked me out of the chat when I was next in line.

• Review fromSarah R

  Date: 02/24/2025

  Would give zero stars if possible. Customer support is worthless. This company doesn't care about its customers.

• Review fromDylan K

  Date: 02/18/2025

  I had issues with a game that was pre downloaded before release through Game Pass Ultimate, which I pay for monthly. I spent over a half hour just getting the ability to speak to someone and while they were able to fix the issue, it was 100% an Xbox issue not loading data correctly. I spoke to the representative's supervisor, *****, and he said that there was nothing Xbox could do to compensate me for my time. After close to an hour trying to fix an Xbox issue, he basically told me to go kick rocks. Not a great look for a multi-trillion dollar company.

• Review fromTravis H

  Date: 02/18/2025

  They use **** call centers in ***** to deal with customer support. These support agents are extremely dishonest and the company as a whole is not trustworthy. I ordered a Wireless headset that was stolen off my porch since Microsoft refused to do signature delivery, now they are refusing me a refund and the support agents gave me fake names, fake id numbers, and even lied about their country of origin. They then put me on hold for over an hour so I would hang up and not be able to review the terrible support I received

• Review fromMelissa M

  Date: 02/12/2025

  I would give zero stars if I could. After installing windows 11 update, my bluetooth no longer works. I have paired, made sure viewable, uninstalled the update, still not working. Reset my computer to default and bluetooth isn't working. The fix listed on their website does not work. Getting ahold of a real life person is basically impossible, requested phone call yesterday am and they did not respond. ******* this issue with Windows update and everything comes back with this issue and Microsoft being aware of the bugs in the update, yet still offering it but no support for what they did to my computer. Step up Microsoft and provide customer service and provide quality products.

• Review fromJared W

  Date: 02/01/2025

  Microsoft support is almost impossible to navigate. I couldnt speak to anyone for a refund for an unauthorized charge. Went to cancel the subscription I shouldnt have had and it doesnt even tell you the service its for! Was forced to dispute through my bank (again), and the next charge will result in legal action. Lastly, you will be reported to the **** District Attorney for making this so difficult to get a refund or even gain information for billed items.

• Review fromGloria B

  Date: 01/28/2025

  This company has the ***** customer service support I have ever dealt with. It's a fully automated support server with absolutely no way regardless of which information you feed it, gives you the ability to talk to a "Live person", to "CHAT", or to receive a return "PHONE CALL". Even if you call the "Customer Support line, you get an "Automated" recording that will hang up the call. No wonder this business is NOT BBB Accredited. I would never think that Microsoft would offer this kind of poor service. G