Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A1 kicked me off premises after trying to charge my card almost 2k $ without my permission on July 24th 2023, that morning that very same day I find out I'm PREGNANT. Im now 8 weeks along and still do not have my car as I refuse to pay for these fabricated charges, this device was either 4th or 5th possibly 6th device that malfunctioned, killed muy battery, ect. I called on July 4th telling a rep for a1 I was again having issues with device e, it wasn't working properly. I was afraid to drive vehicle, would not get me in sooner than my 90 day calibration his name was Koran I believe. So without much option I had to wait till July 24TH, they attempted to charge me full cost for device, I have a hard time believing this was not just another defective device as everyone I had had sincee was. Back in Dec their device not only drained my battery but killed it completely, I brought it into a licensed shop and informed Mitch at A1 prior to make sure I went through proper. channels to have car looked at. Tech from A1 came next day to shop as they confiscated my car until they could do a inspection, after charging me about 1k in illegal charges and I was stuck in a blizzard as was my son of 15. Tech Told mechanic at shop at Low Book Sales Mellissa it was installed incorrectly and caused my battery to need replacement. At this point I realized it was more then a few innocent Mistakes on A1 I sought out legal representaion, however it was right before Christmas and I had a ton of more pressing matters that came up and never followed suit.
  
  I have kept well documented notes as far as what has happened from day one of getting this device put on my car.
  
  Back to most recent bizarre events from Monday July 24th. A1 took my car. I had literally just found out I was pregnant. They attempted to charge my credit card unbeknownst to me for 2 separate charges, 1656$ (Broken Device?) and 51.75$ (Violation charge?) multiple times. Thank goodness I'm in a position (unfortunately) where these charges would not go through, card declined. After doing this without my consent or knowledge I get a call from Corporate A1 while sitting in waiting room, wondering what was taking so long. I was in such shock, I told women who called me I would give her a call right back. Immediately the service man working on my car stepped into waiting room and told me he was informed to have me removed from premise and they were keeping my car. I did call police at this point, I waited in heat of approximately 100 degrees and almost fainted while waiting for officer to show up. Case # (**********) I saw the man leave he did this very obviously then i saw him return a different way trying to be discreet. These guys won’t give me my keys, my entire set of keys nor allow me to get anything out of my vehicle. I had to uber home then uber to my 1st pre-natal apt and back home next day. I have spent some time debating whether to just pay these scammers and get my car or fight my *** off, and I am pregnant as stated, i don’t have my normal energy capacity, but a change in perspective made me realize I have the energy of 2 in me right now.....including child presently growing in my belly. I had to go on a trip following week, since I've been back in town Wed I have spent all my time trying to figure this out. Please help. I cannot stand crooks, liars and thieves. I just want my car out of their shop (device removed) my contract with them ended Jan 2023 I recently found out and since none of these devices nor app I have paid for monthly have worked I feel I owe them zero $$$. services promised not rendered. If I broke device, which I did not they should have to prove this first, they. are threatening to auction my car and told me if I pay fabricated charges I can get car out now around 2500$ and if I do, it either has too be in cash, a cashiers check or sign a contract if using a CC stating I will not dispute false charges.

  Business Response

  Date: 08/17/2023

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ###-###-#### Ext 3 and a support staff member will be happy to help you resolve this matter.
  

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: the technician clearly damaged the device because the picture I provided showed no damage. I also inspected the device thoroughly before taking the picture including the collar and there was no crack. I did not crack the device. Your employee did.
  
  
  
  Sincerely,
  
  
  
  ******** ******

  Business Response

  Date: 08/18/2023

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please review the attached file showing two images of the cracked collar from your device. We would also encourage you to reread the lease agreement you signed with us, in reference to your responsibility for any damages to the leased device. If you still have questions, please contact ###-###-#### Ext 3 and a support staff member will be happy to help you resolve this matter.
  
  

  Business Response

  Date: 08/18/2023

  Images were provided, proving the damages to your device. Your pictures which you claim are from the "same angle" clearly were not of the same angle and had the mouthpiece still in, covering where the cracks were. We have answered your complaint. If you have additional concerns or questions, please call ###-###-#### Ext 3

  Customer Answer

  Date: 08/18/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: you have not proved that I damaged the device. My image proves the device was perfect before your technician touched it. You have a reputation for lying and cheating your customers. 
  
  
  
  Sincerely,
  
  
  
  ******** ******

  Customer Answer

  Date: 08/21/2023

  The picture shows that there is no crack where it appears in the picture provided by A1 Interlock. This proves that the technician either accidentally cracked it during the uninstallation, or intentionally caused the crack. It could also be a picture of a different device. They have a reputation for doing this, which is why I took the picture. They've been in the news and sued multiple times over dishonest business practices. For them to charge my card without telling me after I drove off for $1652, the burden of proof is on them and they do not have proof. I have proof that I didn't cause the damage. 

  Business Response

  Date: 08/21/2023

  Per the lease agreement she signed, she is responsible for all damages to the device. We have provided photographic proof of the damages. There is no question as to her responsibility for those damages, per the above information. We have offered multiple times for her to reach out via the telephone to work with us regarding the charges and any other concerns she might have. Each of her last two responses are simply her repeating her prior statements. If she refuses to contact us for further assistance, there is nothing more we can do in this case.

  Please contact ###-###-#### Ext 3 for further assistance regarding your concerns, or close your dispute.
  

   

   

• Initial Complaint

  Date:06/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged 166$ for calling call service to find out what to do about flashing light on my interlock device, was told to download their app (skyfine USA) which didn't work and which they charge to use. Was charged for calling after hours and to recalibrate device over the phone which didn't rectify the problem and then had to make an appointment anyway to drive 48 miles to get it recalibrated anyway and was charged another 112. Why didn't she just make appointment for me in the first place and not charge me the 166

  Business Response

  Date: 05/15/2024

  Thank you for your feedback. We are sorry you feel this way.  Please give us a call to discuss this matter further.  Thank you!
  

  
  

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29, 2023 I took my vehicle into A1 interlock to have a calibration done on my vehicle .
  They took my car back and after 10 minutes they brought me into their office and I was told there was a hairline crack in the device and I needed to replace it which would be $1600 .
  I asked to see the device to show me where it was damaged and they refused they only showed me a picture of a device on a computer which who knows if it was really mine or not .
  If I didn’t pay the $1600 they would keep my car I had no choice
  
  They then made me sign a piece of paper stating I would not dispute this charge with my credit card company to me this is entrapment and to other customers they have done this to as well. I wish I would’ve taken a picture of that paper
  I find this charge to be quite convenient when I only had two more weeks left of my contract .
  I pay insurance monthly for this service and was told this is not included in insurance .
  They charged me a $50 installation fee. when taken out they couldn’t tell me how much it was going to be. They charged me $436 to have it removed .
  I know this company has been in trouble in the past for doing such things I would like my money back. IfI could hire an attorney I would..
  There was nothing wrong with the device as I drove it to and from the facility

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is corrupt. They need investigation. They are illegally making charges on peoples accounts. Lying and saying that devices are broken. When its the technicians that break them. They took $400 from my account for a missed appointment. Then $1600 for removal. This is not the first complaint and it will continue to happen to people trying to change their lives if someone doesnt do Something them

  Business Response

  Date: 03/14/2023

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ****************** and a support staff member will be happy to help you resolve this matter.
  
  

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  ****** ****
  pay. They are refusing to give me a copy of my contract. I knew that I don't need to have that device installed on my car since the last September of last year, but they made me have it on my car until now,
  I'm a full-time student and I have 3 jobs to support myself. I have no family in this country.
  The fact that at some point I received a DUI did not put a label on my face to describe me as a bad person, I say this because everyone in this life makes mistakes. I am trying to build a future and have a career in another country. But the fact that this is happening to other people is causing not only financial damage but emotional damage as well as is doing it to me.
  If is necessary I'll be taking legal action for it, because what is happening to me is very unfair.

  Business Response

  Date: 02/10/2023

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ###-###-#### Ext 3 and a support staff member will be happy to help you resolve this matter.
  

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These guys are straight up crooks. I was charged $1600 for a handset that wasn't broken. It had a hairline crack around the collar that didn't affect how it worked, and I had used it to get there that day. I took such good care of it, it still had the plastic protective covering over the screen after 11 months. I asked them for the handset that I replaced and they refused. Now I've paid for something theyve told me they can't use but they won't give to me either. Upon removal I was billed more than double the removal fee without explanation and nobody mentioning that it would be more than the contract stated before they ran my card, and I was in there for an hour.

  Business Response

  Date: 02/08/2023

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ****************** and a support staff member will be happy to help you resolve this matter.
  

• Initial Complaint

  Date:12/30/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: i called the number and the samr person with the condescending demeanor saidnthe same thing as she did before. No resolution was made.
  
  
  
  Sincerely,
  
  ***** ******
  f the amount.

  Business Response

  Date: 01/10/2023

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. According to our records, the remaining fund sin question have been paid and your vehicle was released to you back on 1/3/2023. If you do still have questions or concerns, please contact ###-###-#### Ext 3 and a support staff member will be happy to help you resolve this matter.
  

  Business Response

  Date: 01/11/2023

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ###-###-#### Ext 3 and a support staff member will be happy to address your concerns.
  

• Initial Complaint

  Date:12/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don’t even know where to begin. This business is the most corrupt & fraudulent business I’ve ever come across with. I agreed to a “free installation” and 50 monthly fee for the device, thought it was too good to be true. It was. This company will charge your account, and not send you an invoice or answer their line to tell you what/where the charge is coming from. They will charge a card you specified to only be used as a one time payment, I’ve had this thing installed for a year and have easily in total charged 5,000 maybe more for fees im not even made aware of. I had it removed last week, and found a credit card that wasn’t supposed to be charged 1,665 for a removal. I’m sure they say there was damage, but there was not, the device worked perfectly fine, my mom even recorded us talking to the mechanic saying he did not see or recognize anything wrong with the device. Because we’ve been through this once before. they also have you pay an additional 10-15 a month for insurance and you’re not made aware of that or seeing it make any deductions or help. The device has had issues in weather and malfunctions constantly that cause wrong breathylzer scores, won’t let you start your car, etc etc. I’ve been stranded countless times, made unaware of charges & not knowing what they’re for. I’ve been lied to by this company. You can’t get ahold of them and when you do ask for a contract they say they’ll send and never do or hang up on you the second you have any questions or concerns. They made 5 different transactions all in the same day on my card of “400” 314” “415” until my bank account was completely emptied out. They just kept repeteadly charging it until I was empty which amounted to about 2,000 plus a 400 fee for rescheduling a removal appointment. This was after they got denied from a dispute. They are predatory & prey on people already in bad situations.

  Business Response

  Date: 12/12/2022

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ###-###-#### Ext 3, during business hours, and a support staff member will be happy to help you resolve this matter.

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I haven't heard from anyone.
  
  
  
  Sincerely,
  
  **** ******
  

  Business Response

  Date: 12/13/2022

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ###-###-#### Ext 3 and a support staff member will be happy to help you resolve this matter.
  
  

  Business Response

  Date: 12/21/2022

  Thank you for your feedback regarding your contract with A1 Interlock. We show no record of a call from you and have requested several times that you contact us at ###-###-#### Ext 3 so that a support staff member can address your concerns. Please be sure that you are entering the correct number and extension in order to reach us.