Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Interlock Devices

A1 Interlock, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Complaints

Customer Complaints Summary

  • 35 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My fianc and I took vehicle in for its monthly calibration. While at the appointment, we were told that our unit was cracked and broken and had to be replaced, and that it would cost $1700. But $1300 if paid in full today. The unit was not cracked at all and was in perfect working order. They would not proceed unless we paid the money. So we reluctantly paid and when the car was finished, IT WAS THE SAME UNIT! They never replaced anything, IT WAS EVEN THE SAME MOUTHPIECE! My fianc even commented to the technician that we had just paid all that money, They couldnt even give us a new mouthpiece, and the tech had to go look for one. They clearly lied to us in order to charge us whatever they wanted. This is NOT ok, we were manipulated, lied to, and taken advantage of. This needs to be resolved, and they need to stop doing this to people.

    Business Response

    Date: 12/02/2022

    Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ****************** and a support staff member will be happy to help you resolve this matter.

  • Initial Complaint

    Date:11/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in for a breathalyzer calibration and I was supposed to only pay $61.55. After the calibration was done they gave me a phone call and said the total was going to be 269 so I asked why am I getting charge so much their response was you have violations? I asked what violations and they could not answer that question They told me I have to pay that amount or they are going to impound my vehicle so I called the cops to try to resolve this issue but the cop said I just need to pay that amount theyre asking for and every time Ive ever try to get a hold of them I can never get a hold of them. They never answer the phone And the customer service is just awful and I want to warn other people about these guys after the cops arrived. They told me they have several complaints about this particular business that this is not the first time they have to go down there for the same issue, so Im just surprised that no one has actually said something about it , I arrive there at nine in the morning and wasnt able to leave until 12 oclock. I tried to pay my total, but they told me they only accept cash. Then I have to call corporate in order to pay that amount with a card. All Im trying to accomplish is to switch companies but they wont let me switch companies. They said I had to pay a bunch of money that I am under contract.

    Business Response

    Date: 11/11/2022

    Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ****************** and a support staff member will be happy to help you resolve this matter.

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The absolute WORST company to deal with. I accept the mistake I made but the way this company treats people is HORRID. When I first got my device it didn’t work properly and didn’t tell me it was time for a calibration. The company charged me $1200 for the device. After hours of hassle, they finally agreed to give me my money back but only if I left a 5 star review. Since then, it’s just been issue after issue. Hidden fees, random things. I’ll accept my late charges, that was on me. The service is the WORST that I have ever seen in a company. They hardly ever answer their phones. The guys at the workshop are rude as can be. I got my device removed today, and it cost $419. Pricey in my opinion but whatever. Then I get a call from the help desk (not from the guy working on my car) saying there is “damage” to the device. I took pictures of the device and cord right before I went in. They lied. Said it was going to be another $200, unless I leave them a 5 star review. As soon as I leave the review, they lock me out of the app and a guy brings my car around. Says nothing to me and hurries back inside. No proof of damage was shown. I advise anyone and everyone to stay away from this company. And I would hope the state of Utah would reconsider their certification. Absolutely the WORST!

    Business Response

    Date: 10/31/2022

    Thank you for your feedback regarding your contract with A1 Interlock and the situation with your recent removal appointment. We understand that you would like these concerns addressed. Please contact ###-###-#### Ext 3 and a support staff member will be happy to help you resolve this matter.

  • Initial Complaint

    Date:09/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company doesn't answer their phone. I was told this was a court-approved interlock company with ******, set up my contract through this company to have them send the reports to my DMV in ******. I have now found out that this was not occurring. This company has been charging me for months for this service that is not court-approved.

    Business Response

    Date: 09/26/2022

    Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please be sure to contact ****************** and a support staff member will be happy to help you resolve this matter.

  • Initial Complaint

    Date:09/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business charged a card I no longer authorized them to do so. I confronted them about it and they wouldn't delete the old card information, would not remove the charge and charge to an authorized card. Anyone I tried to talk to on the phone hung up on me. After that they forwarded my calls and I couldn't speak with anyone. I am moving away so I needed to get my device removed. I tried calling them to schedule it, but as they are refusing my calls, I couldn't reach anyone. I got it removed by an actual state approved business, which A1 is not. I didn't learn this til it was too late. I returned the device to them undamaged and they claimed it was damaged and want to charge me $3000. They continue to charge me, even though I do not have their device and I'm no longer in any of their services. This business is a huge scam.

    Business Response

    Date: 09/19/2022

    Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please know that we are not blocking your calls in any way and you can contact us at ****************** and a support staff member will be happy to help you resolve this matter.

A1 Interlock, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.