Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the first attempt to collect a false charge to my account was unsuccessful in the amount of 103.50$ on or about July 30, 2024 after which in person I spoke to the technician about them charging me 103.50$ for mobile service when him and I did not conduct a mobile service the day of July 30,2024 and he told me to contact A1 and contest the alleged charges because he remembered the previous calibration and he did not complete a Mobil service he is a resident of California and only preformed service for the company . That day I contacted customer service about the amount they had attempted to charge my bank card which was declined, Shortly after submitting the complaint and inquiries I was charged another 453.99$ dollars where took from my bank card . One of the alleged charges was from June 22, 2023, almost two months later I was charged and that is wrong along with the rest of the charges that are also incorrect just like the 103.50$ they falsely attempted to withdraw from my account and that would be considered theft for inaccurate incompetence and fraudulent charges by unethical practices by the company and now where in the contract does it state that I can be charged two months after said alleged charges for breach of contact then charging me two months after is a breach of contact. This company has zero accountability for if I had the money available to withdraw they would of fraudulently and attempted to fraudulently remove my belongings from my account, my bank and will not have this company mistakes withdrawing/ attempting to withdraw from my bank without proper procedures and as I pay for my mistakes , I will not allow this company to allow mistakes without a response and consequences.

• Initial Complaint

  Date:08/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 7, 2024 I went to A1 interlock to help a friend get their device removed and then drive the vehicle to the new state they moved to. A1 tried to take an additional 600 out of my friends account, locked me out of the location in the snow (45 degree weather) and threatened to keep the truck if we didn't give them more money AFTER they had already took out 600. After threatening to report the vehicle stolen to the police then they were willing to work with us. NIGHTMARE. They continued to try running the card info after we got the truck and were already out of the state of Utah. They didn't stop for months, Thank God my friend put an immediate stop that day on February 7th, and requested a new card because they continued to try to take money out without any authorization for months!. Super shady business practices not sure it's even legal what they do to people because they were threatening two other women the same way they threatened us and tried to force money from us.

• Initial Complaint

  Date:07/03/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY IS SUCH A JOKE OMG LOL SERIOUSLY DONT DO BUSINESS WITH THEM I SERIOUSLY HOPE EVERYONE SEES THIS BEFORE THEY TAKE ADVANTAGE OF YOU!!!! Scam thieves and very unprofessional! They made us wait on a public road no restrooms in the sun! Then they make up amounts to get it removed or monthly charges first the removal fee was $379 then get there it’s $1900 wtf! Can’t get it removed out of a car that’s been sold! They hold you hostage with outrageous fees with shady practices! Taking advantage of people! I hope this lawsuit they are in already shuts their shady company down! Like how are they able to do this to people? Contacting better business bureau posting as many reviews as I can! Possibly look into legal action at this point!

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21271028
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************at my cost. He continued to refuse or to acknowledge any questions informing me that he had answered anything I should have a question for. Now Im stuck, needing to pay a tow company to get my car calibration done. Not even sure if I can still get it done at their shop today. The towing is going to cost me another $150. My work day is shot, Im out money and treated like a low class citizen instead of a paying customer. Avoid A1 at all cost for your own sanity, wallet, and mental health. I will be spreading the word of this businesss practices to as many people, platforms and to the better business bureau. I would also like to add that I had no missed or failed tests either as Ive not had any substance in my body for almost two years. This is a simple way of them making more money, and not holding true to what they say they will do. Consider yourself warned. I fear i will be a victim of them saying I have damaged the device after reading all these other reviews.

  Business Response

  Date: 02/12/2024

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ****************** and a support staff member will be happy to help you resolve this matter.
  

• Initial Complaint

  Date:02/08/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21267039
  
  I am rejecting this response because:
  I'm speaking with your customer service representative and being told that I needed to front the cost to get my car towed to your business in ***** when I live in ****** and have minimum coverage insurance. I can't afford to get my car towed to you for your device being defective. Your device is not turning on this is your problem not mine. Expect you to pay for my car to get towed to your business to fix the problem of yours. I can only imagine how much money you're going to charge me once I get it to your business and you tell me I have to pay an exorbitant amount of money to get my car running again. I do not accept your response and I do not accept your offer to resolve this because you're not offering to resolve it you're offering to cost me more money. Offering to rob me. Again. 
  Sincerely,
  
  *********************** robs people of their peace and it's dangerous.

  Business Response

  Date: 02/09/2024

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ****************** and a support staff member will be happy to help you resolve this matter.
  

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21267039
  
  I am rejecting this response because:
  I have sent two videos to the email provided to me by A1 Interlock. (*******************************)

  In these videos, taken today Feb 9, **** at approx. 1:45 pm, it shows my car clearly connected to jumper cables, which are shown in the video clearly connected to another RUNNING vehicle, my dash lights coming on, the interlock device NOT powering up, and after I remove the key the device LIGHTS UP all three lights one time, and then NOTHING. So, with that being said and the EVIDENCE that I have submitted, this is clearly NOT an issue with my car or my battery.  This is a device issue.  Therefor, I should NOT have to incur the ungodly amount it has been quoted to me to have my car towed TO YOU. Please, check your emails. Act professionally. Fix this issue. 

  Again, IF THE DEVICE IS LIGHTING UP, IT IS GETTING POWER. 

  I am disabled on fixed income with two kids. I am disappointed at the lack of care or concern your company has for those that are just trying to get their life together. 
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/09/2024

  As explained to you in your multiple phone calls, the device has lost power due to something with your vehicle. The only way to verify that is to get the vehicle here so that we can reset the device and download the device report. You can either contact your auto insurance to get a tow rate, have a friend/family member do a rope tow to get the vehicle here, or you can pay for a mobile service and we'll send a technician out to reset and download the device. Please note that mobile service will need to be scheduled through the shop and the cost for a mobile will exceed the tow rate. 

  As for your additional concerns, as previously noted, please contact ****************** and a support staff member will be happy to help you address your confusion regarding the invoicing.
  
  

  Business Response

  Date: 02/12/2024

  We have attempted to explain to you over the phone, via email, and this process, what you need to do. The only way to fix the problem is to manually reset the device that has apparently been shorted out. You need to bring the vehicle in for service. Per the lease agreement, you have already agreed to bring the vehicle in for services when required. You are responsible for getting the vehicle to the shop. So if you cannot start the engine to drive it in, you can tow the vehicle in, rope tow it with another vehicle, etc.

  We understand that this can be frustrating and expensive. We are doing everything we can do assist you, but we have no control over the costs for towing your vehicle. We are not a tow company. You are again responsible for the damages to the device while it is in your possession. We don't know what the damage is for certain until you get the vehicle here so that we can check the device. Please figure out a way to get you vehicle to the shop as soon as possible so that we are not forced to report you to the state for noncompliance. 

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A1 Interlock runs its business like a racket. They know the law requires installation, and they make it miserable with bad faith business practices, scheduling that results in lock outs, their customer service is consistently rotten. After their tech broke a piece of plastic off my device during the calibration, they said it was still in my custody and billed me $1645 for the device. This is a horrible company that has no regard for ***** consumer protection laws. They are exploiting people who are trying to comply with legal requirements and have turned into nothing but a money-making racket. Avoid this business at all costs - and to the business owner, dont bother leaving your phone numberyou never answer anyway.

  Business Response

  Date: 01/15/2024

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ****************** and a support staff member will be happy to help you resolve this matter.

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Interlock device quit working in my car and I spent a week trying to contact the company and they would not answer any calls,emails or text messages. i would call them and wait on hold and when they did answer they would hang up on me. I was forced to uber everywhere I went and this costed me so much money. I finally had to hire another interlock company to tow my car and remove A1's device and install a new device. I am in recovery and have over 2 years clean and sober and this horrible experience was very hard on me cause I had no transportation to work and A1 not answering any of my messages is just wrong and has been a nightmare. I have to send them back their interlock system and I have a lease with them which is going cost me so much money and they are going to fine me for having another company remove their device. I literally spent hours trying to contact them and I absolutely tried resolving this on my own. Please help stop this from happening to other people who are trying to rebuild their lives and A1 is preying upon them. I was up to date on everything I owed them as well

  Business Response

  Date: 08/28/2023

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Our records show that we spoke with you several times in both chat and phone conversations, explaining what your options were. I'm sorry to hear you don't recall speaking to our representatives about available appointments dates and what options you had to bring the device that you damaged in for service. Please contact ****************** and a support staff member will be happy to help you resolve this matter by further explaining the options available to you per your lease agreement.
  

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details such as these are useful:
  
  Date of the transaction:
  August 15,2023
  
  The amount of money you paid the
  business: I need to get it billing adjustment corrected.
  
  What the business committed to provide you: I was there for free calibration only not be charge $200 for it.
  
  What the nature of the dispute is: The technician replace the device cord without telling me and he went and charge me $200 for it.
  
  Whether or not the business has tried to resolve the problem:
  They have not I did not see any problem with the cord.
  
  Account/order/tracking number:
  Invoice #*****
  
  If the issue involves advertising,
  when and where the ad was seen or heard:

  Business Response

  Date: 08/17/2023

  Thank you for your feedback regarding your contract with A1 Interlock. We understand that you would like these concerns addressed. Please contact ###-###-#### Ext 3 and a support staff member will be happy to help you resolve this matter.