Reviews

This profile includes reviews for Smartaira's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Smartaira

  517 W 100 N Ste 225 Providence, UT 84332-9826

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  Smartaira

  429 S Main St Logan, UT 84321-5207

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  Smartaira

  null Gardena, CA 90248

Review Details

• Review fromManuel C

  Date: 12/08/2023

  I'm another victim of this company customer service scam. I'm also renting at an apartment complex with a built in service ("smartair") and so far I've been told so many lies about sending a technician and what not to the point that I've lost important time due to this issue, got in trouble with my boss. I believe will never get this resolved based on this business reputation. I hate to have to move out just because of businesses like this. Breaking a a lease agreement which also going to cost me money. How are is this business still operating? People jobs on the line and whole families getting affected by this? Internet is not a commodity nowadays.

  Smartaira

  Date: 02/20/2024

  ****** initiated service setup on December 1, 2023. On December 2, 2023, he contacted us for troubleshooting support due to slow speeds. Our team successfully troubleshooted the issue with him remotely but identified a faulty Ethernet port, necessitating a technician visit scheduled for December 11, 2023, to rectify the problem. On December 15, 2023, ****** reached out again for additional support concerning the same issue. After investigation, our team concluded that the speed levels were in line with what he should expect based on his current speed plan.

• Review fromRyan H

  Date: 11/26/2023

  Worst ISP I've ever had. Incredibly disappointing considering how awesome Fiber is in general.I have had multiple multi-day outages in the past few months and their outsourced technical support is worse than having no support at all. They will tell you lies to get an angry customer off the phone.As someone who works from home in IT this is unacceptable. If you rely on a stable Internet connection for your job look elsewhere for *****************

  Smartaira

  Date: 02/20/2024

  We apologize for ****** negative encounter. ***************** sought troubleshooting support on January 25, ****, and successfully contacted Goal Line for assistance. Our team promptly informed him on the same day that the property was experiencing an ongoing outage. Consequently, **** decided to relocate from Valencia Park on January 30, ****.

• Review fromChar R

  Date: 11/01/2023

  I would give them a zero if I could. I live in an apartment complex that gives us no other option but to use them. I work from home and it is imperative that I have a consistent working internet. Im ok with an occasional outage due to weather or any other disaster that can affect the connection. What I cant deal with is having an outage 2 times a months with no resolution for over a day to a week. When calling customer service all they do is apologize but offer no other solution. Apologies only goes so far. The excused that was used both times that there was an outage, was due to construction. No construction is being done in our area. There was an outage twice within a week. Im losing money due to their poor service. And Im stuck with them because of the contract they have with the apartment complex. When I went to complain, I was told they were looking for a new provider. Thats great but not sure if and when that will happen. I dont understand how apartments complex are able to tie their residents to a specific internet provider. Im sure there is kickback in it for them. But wonder, how legal is this. Could a class action suit help remove this kind of practice? Im very frustrated!

  Smartaira

  Date: 02/20/2024

  We value ********'s business and are committed to ensuring your satisfaction. On July 18, 2023, ******** contacted us reporting an inability to connect to the network. By July 21, 2023, through remote troubleshooting, we successfully reconnected her and issued time without service credits totaling $19.25. We have not received any further communication from ******** since then, but we remain available and ready to assist with any troubleshooting needs she may have.

• Review fromJustin C

  Date: 09/22/2023

  this company is a nightmare to work with. Only 1 or ******* actually resolved my issue. After having intermittant outage issues for months. I finally had a tech come out to fix the issue, I was told that the problems stemmed from the main line which he supposedly spent hours to fix. He said that the problem was resolved and I shouldn't have any more problems. Within 10 minutes the internet was dropping again. Keep in mind it takes tech support days to get back to you if they do. Text support ignores your texts and don't respond. The techs whom replied via email back to my ticket blamed my microwave for being the issue that my wifi was dropping in and out and told me that I needed to plug into the ethernet port to fix my issue. Finally after almost two weeks a supervisor came back a fixed the main line which was completely broken causing the non stop drop in service. Now as I'm writing this I have called their billing department 3 times being on hold for over ************************************************************ twice before. ********** is her name. When I asked her to transfer me to another agent to assist me she said there is no supervisor and she is the only employee there, she refused to do anything. A company this large only having 1 person answering billing calls seems outrageous. She didn't bother to call me back and was rude. Do you think anyone would be happy calling a company for over an hour just to have the same rep who has poor customer service answer again? I've had several providers over the years and NONE are as bad as this company. Do not use them, even if they are one of the few options you have. Save yourself the headache.

  Smartaira

  Date: 02/20/2024

  We appreciate you bringing this issue to our attention. We sincerely apologize for any inconvenience and frustration you may have encountered. Your feedback is incredibly important to us as we continuously work towards enhancing our services. Upon review, we have found the following details: Troubleshooting efforts for slow speeds on September 7, 2023, remained unresolved as you did not provide Internet Speed Test results when connecting to the network via Ethernet cable. Ultimately, ****** opted to cancel services on October 15, 2023.