Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 30, 2022, my wife contacted Any Hour Services (AHS) for a water heater repair. A tech was dispatched, and he replaced the water heater, emergency shut-off valve, gas flex line and gas shut-off valve. She was quoted $3,895.00, minus a $400 discount off the cost of the water heater. Invoice *********. When I arrived home and was shown the receipt, my first question was "how did the repairman arrive at this amount?" There is no breakdown of parts and labor on the receipt. I called Any Hour Services several times requesting an itemized bill and was told they did not have an hourly charge and did not itemize parts. She said my request would be forwarded to a manager. I went to ********** and priced out the parts used. Water heater w/expansion tank $830.87, emergency shut off valve and lines $71.30, gas shut off valve $15.72 and gas flex $36.98, totaling $954.87 (full retail). This left $2940.13 for labor, or $1,336.42 per hour for the 2 hours, 20 minutes the work took (time according to AHS). I could not understand such a high labor rate and thought maybe the repairman misplaced a decimal. I could understand a $133 hourly rate. When I heard back from a manager, he repeated they did not itemize ********. The repairman charges for each individual task performed. I asked if it was possible he made a mistake. He said he would send a new receipt indicating the cost of each task. The new receipt indicated water heater replacement $2968, emergency shut off valve $313, gas shut off valve $353 and gas flex $261. However, my question now is "are these the rates if no other work is performed at the same time, or do they take into consideration the tech is already at the residence and that much of the work to replace the valves and flex lines is already part of the water heater repair?" He said he would research the charges and get back to me. It has been a month and no response. I would like the rates to be appropriately adjusted and a refund issued. Thank you.

  

  Business Response

  Date: 10/21/2022

  ******* Services Provides an estimate prior to the job being preformed that she signed  agreeing to the price and work being done. As explained on the phone we charge a task based price system to be fair to all customers and assure they all receive the same service for the same amount of money regardless of the time it takes the tech to complete the job. The job was completed as described on the signed estimate and the invoice was signed when they paid for the work.