Complaints
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 8 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Even though YOU are still contacting me, I will block your number. If I get another message in any form from another number attached to your business, I will open another complaint and you will be responsible for stopping it. I will not play the game of trying to block all your numbers.
Sincerely,
***** *****
Business Response
Date: 05/19/2025
According to our records the last time we text this customer was 10/31/23 He has been marked do not service and do not contact in our system. If he is still getting text messages, it is not Any Hour service. I would suggest blocking the numberInitial Complaint
Date:03/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received repair services on 10/29/24 for a warranty issue on my home furnace, and was billed in the amount of $297. On 11/02/24, my furnace stopped working again. When I called to have it fixed, I was told that I would be billed for another call-out for service. I put a stop-payment on the payment check because the furnace wasn't fixed. After calling weekly, I was able to get an employee to agree to drop the bill and have a new technician fix the furnace with a new service call-out. I have had the furnace fixed, and I have paid for that service call-out. I am being harassed by Any Hour services via email and phone calls for non-payment of the initial bill that I understood was no longer being charged. I do not acknowledge this debt as services were not completed correctly.Business Response
Date: 03/18/2025
We credited the customer the 297.00 plus other discounts on the invoice for 1/15/25 and the original invoice for 10/29/24 that we did credit them for was never paid.. We can provide both invoices if needed.Initial Complaint
Date:02/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They not honoring the warrenty on my solar panels.Business Response
Date: 02/26/2025
We are able to monitor the solar panels remotely and evry panel is producing power. I talked to customer and he he was good with the answer. We did discuss a way to contact me in the future to address any concerns.Initial Complaint
Date:02/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
Today, a week after my first attempt to call about a broken and under-warranty furnace in the middle of winter, a technician came out to look at it. He told me that the pressure switch needed a "quarter turn" adjustment, since tapping on the switch from outside the furnace, caused the furnace to turn off, to account for our altitude. He also found the filter was pretty dirty, but it was also several inches too short for the space so it probably was not blocking the air despite being dirty. The current filter was installed by Any Hour as part of their warranty which included regular maintenance, so finding one too small (especially when the correct size was written on the furnace) is not encouraging.The reason for the "block" was apparently because, during the last warranty-covered checkup for a couple identical furnaces in two of the units, I was not billed for one (correct, because of the warranty that lasts until 2035) but I was billed for the second one. I was not told this, and supposedly the "finance" department tried to contact me, though I have no missed call or e-mails from them, so that seems like nonsense. Despite having earned some money from a couple newly-installed furnaces, they felt that the incorrect $29 charge for the checkup was reason enough to block the account, and then to not call me back for almost a week until right after I submitted this report with the Better Business Bureau.
Ultimately I am satisfied that the system is working, the filter replaced with one that is a proper size, and the pressure switch adjusted, but this would have been a terrible experience had anybody been living in the unit at the time the furnace stopped working, and I'm seriously reconsidering further involvement with "Any Hour".
ime.
Sincerely,
***** ************Business Response
Date: 02/18/2025
We have a tech scheduled for a warranty 2/19/25Initial Complaint
Date:01/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Business Response
Date: 01/20/2025
The **** system was installed 6/24/20 and has a 10 year parts and a one year labor warranty. The last time we where at the customers home was 1/5/24 and the system was working fine at that time according to our tech. We would be happy to send a warranty tech out and if anything needs to be repaired the parts will still be under warranty and we will give them an estimate for the labor.Initial Complaint
Date:08/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 22213316
I am rejecting this response because: they did not address the issue about removing the competitor sticker off the front of the furnace. They will not be allowed to touch any of my property again. They said “because of thier license “ they deemed it a bad furnace. Other companies tell me otherwise and tell me this is a normal “scheme” for any hour. This is u acceptable to me and I will not be using thier services ever again.
Sincerely,
Chris Okopnyly. It appeared to me the company uses the ploy of a cheap furnace service to come in, tell you your furnace is dated and wants to replace with a whole new system. I don’t see the 30 dollar service being worth the time unless they do replace a furnace. Most other companies I called charged 70-100 for the service. The reason I’m writing this is so others don’t get scammed in the future to buy a whole new furnace for no reason.Business Response
Date: 09/04/2024
We sent our tech out to this customers house and he did find cracks in the heat exchanger I will include some pictures that are date and gps stamped from this job showing the cracks unfortunately a lot of our competitors do not understand or think this is a problem and tell our customers "it is nothing to worry about" We never did get a follow up call from the customer to address the problem and would and will be more than happy to send a tech out on warranty to make sure everything is assembled correctly.Initial Complaint
Date:08/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A recent discovery in my basement revealed a large amount of dust blowing inside the basement as the dryer hose detached because of improper attachment to outside vent. Have done years of business with this business. I reported it and they did not respond. The female said she would report it and they would followup.Business Response
Date: 08/22/2024
We received a call from this customer on 8/5/24 and we returned calls and left messages on 8/5, 8/6 and 8/7 - none of our calls were returned - we researched every job clear back to the oldest job in our records in December of 2022, including all tech notes, and did not find any mention of hooking up a drier vent to an existing pipe or any jobs or requests from the customer to install a new drier vent - we just don't have any record of doing the kind of work that is described in this complaint for this customer -
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