Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  
  Complaint: 22165036
  
  
  
  I am rejecting this response because: 
  As stated in my original complaint, the charge is unconstitutional. I expect a prompt resolution to this issue. If a satisfactory solution is not provided, I will escalate the matter to the next level.
  
  
  
  Sincerely,
  
  
  
  Nati Heapso had promised to reduce the charge to $1,000, but my husband, under significant stress, signed the estimate without realizing that the total amount charged was actually $1,600.
  
  We do not want this service, yet they are charging us and want to keep our money for a service they have neither performed nor that we want them to perform. We are willing to pay a small inconvenience fee, but the total amount of $1,600 is exorbitant. We have negotiated with several companies and have never encountered one that refuses to issue a refund from an estimate, not an actual contract.
  
  Additionally, we feel discriminated against due to our age and my limited English. I did not fully understand all the terms used. We disputed the charges with our credit card company on 7/6/24 (), but Any Hour provided them with a copy of the signed estimate. This situation feels deeply unfair and unjust. We will continue to fight for a refund and believe that our case deserves reconsideration.

  

  Business Response

  Date: 09/06/2024

  The tech Any Hour Services sent out explained the,  job preparations non-refundable services to the customer and they signed the estimate approving the work and the invoice as well. Both had the non-refundable amount. I will include bot documents.

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had any hour come out to install split air in our home in may of 2023. We previous only had window units in our home. I had gotten quote a year prior of around $12-14 thousand dollars to have these installed. When the salesman showed up he said a 4 ton unit is what we needed. Price had risen to $26,500. We agreed. They came to do the install in June. Install went well except for the miss measurement which they ended up putting a hole in our support stud and pushing the wall in which also left a hole in our siding. (They did fix that). The units did not cool our house properly and left our house super humid. After about 19 visit and two different units installed they finally got it running it October. (Not hot enough to know if the units cool properly.) talking to the manager of the department he told me they were willing to reimburse us the difference in cost of the units. When I told them that didnt work for me **** told me that theyre was never anything wrong with the units and that they bent over backwards to accommodate us. (Of that was true that wouldnt have had to come out 19 separate times to fix it. Also was told we were the ones that requested to 4 ton unit which is not true considering we dont know anything about hvac. I asked them to discount the price by **** not the **** that they said and I was told that was not going to happen because they didnt do anything wrong. This had been an absolute nightmare. The only reason we chose them was due to there awesome reviews which after working with them do not understand how they have such great review. All their employees were super nice except for the managers. I feel like all the managers did was tell me I was a liar. Not happy with this company nor will I recommend them to anyone.

  

  Business Response

  Date: 01/29/2024

  We offered to refund the difference form the original system and the one we exchanged it for. ************** agreed this was fair,   the amount agreed to was ******** and has been submitted to the finance company to adjust the loan amount already. 

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this point. They are still working on the damaged area and will reserve making a final determination until the repairs are complete. 
  
  Sincerely,
  
  ************************* were told to demo it right then at 3pm in the afternoon and say it will take 6-7 hours. They had no ladders and no proper tools and were climbing around on the staircase ******** to tape and staple plastic to make a tent around 10X19 ft damaged area. We said stopthis is not safe and told them to come back when they had the right equipment. We finally got ahold of *********************** the warranty guy for Any Hour and he put a stop to All Pro coming and sent a sheet rock guy the next day who was also supposed to demo but save the insulation. and this guy tried but could not demo or put up sheet rock on the ceiling without help. snd not able to save insulation. So two weeks into this mess all that has been done is the plastic around our staircase and middle part of our house. We cannot access our office-where I work ********************************* our basement without going outside & in different door. There have been several phone calls to Any Hour with no response.

  

  Business Response

  Date: 09/06/2023

  We are working with this customer and repairing the damage

  Customer Answer

  Date: 10/27/2023

   
  Complaint: ********
  
  I am rejecting this response because:I made an original complaint about Any Hour Services #********. The problem which occurred on 7/12/23 has still not been corrected as of today. The attic air handler installed on 7/12/23 was not installed correctly and the condensation leaked into our attic for 4 weeks, when the ceiling in our home fell through on August 18th. Any Hour Services sent incompetent workers to try and repair the wet drywall but they did such a poor job with the sheet rock and muding. They then wanted to send their same incompetent workers to tear it apart again and fix in right..but we refuse to have them in our house. Any Hour Services then said to get two bids for the ceiling and walls to be corrected properly (which we have got) but no one will return our call and our next step is to get an attorney involved. This has been a nightmare to go through and they say that customer service is their top agenda but for us to still be waiting. This whole mess could have been avoided. After the new installation on 7/12/23.we called 4 times because we noticed that the drain to the basement was not showing any water draining and the humidity in our house went up to 37% which we knew should not be that high and we knew there was a problem.but no response.and here we are at the end of OCTOBER and still Any hour Service has not taken care of the problem.and will not answer our calls.
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/16/2023

  We have settled this with the customer and the last communication we had with them they said they wher happy with the outcome.

• Initial Complaint

  Date:07/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new AC unit LESS than 2 weeks ago, and that next Friday our AC stopped. The guy who came out to warranty the work, spent the entire time COMPLAINING about their installers. APPARENTLY they dont know how to install their systems they sell to you. We were sold by ********************* (sales manager) we were told its not cheap to go through a company that cares. Well I dont feel cared about because our AC failed again, THE NEXT DAY after warranty work. But this fell on a Sunday, to which ANY HOUR is closed and do not even offer an emergency/on-call service. We have 2 small children in our home, that is NOT ok. So we called in at 6AM, to get a girl named ******** (supposedly the team lead) and we explained how frustrated we are and displeased with the outcome of their installers. This obviously upsets us that we spent $7,000 on something that we cant even use, so we asked her to send out their emergency technicians before it got to 100 degrees this afternoon. To which she said We have to charge $199 to have an emergency technician come out so either we have to pay this company MORE money for THEIR mistake or we have to wait until noon. When I told her that we need them to waive their fee, SHE TOLD ME SHE DOESNT HAVE A MANAGER TO REPORT THIS TO!!!!! What kind of company is this?! Letting their employees work without SUPERVISION?! Then because her feelings were hurt because I told her that this is poor customer service SHE THREATENS TO HANG UP! Because Im being rude? Yeah Im sure me being upset that I spent THOUSANDS of dollars on something that doesnt work less than 2 weeks after purchase, would make her upset too. This company EMBODIES poor service from start to end and beyond. Dont promise your customers this great experience, and completely fail when it comes to deliver. We are stuck with this company for the next 12 years because we cant have anyone else touch the unit without voiding a warranty on it. If I could leave 0 stars I would! Do better.

  

  Business Response

  Date: 08/04/2023

  We have worked with this customer and have this problem resolved.

• Initial Complaint

  Date:07/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that that resolution is in progress. Thank you 

  
  Sincerely,
  
  *************************

  S. We have tried to be patient. We have tried to solve this with them but at this point something more HAS to be done! We just want our ac to function how it should or for them to just keep their word about showing up. They even no showed once so far and when we called and asked what happened, they said we called and cancelled. Nope. No we did not. We just want it fixed or replaced and if neither happens soon then we want a full refund for the system so we can take our business somewhere more reliable.

  

  Business Response

  Date: 08/04/2023

  We have identified the problem and are working with the customer to get this resolved. 

• Initial Complaint

  Date:02/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was left stranded from Friday evening until Monday at 8:20 AM unable to talk to a live person or have a live person come to my home to fix a serious issue - no heat in the middle of Winter. Sleeping both Saturday and Sunday nights in an unheated home and leaving unanswered messages and texts.

  My complaint is not about a broken heater it is about the misleading name of this company "Any Hour Services". This will not be resolved until the company changes their name, or actually creates a way to provide 'any hour service' - so the customer can expect at a minimum, being able to contact a live person "any hour".
  
  
  
  Sincerely,
  
  *********** ****
  
  

  

  Business Response

  Date: 03/07/2023

  Anyhour Services did get to this customers house and fix the problem with his furnace ASAPTell us why here...