Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 207 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMaliha K
Date: 05/06/2024
Terrible company. The worker came to my house to spray for pest control. His spray was empty when I called him out on it he said I was right and went to the truck to replace it. When he came back he did not re do the area. He also didnt spray behind anything on the floor like like chairs or ***** bears in the kids room. Waste of money on an improper service. For a better job dont waste time and go with a different company
Fox Pest Control HQ
Date: 05/07/2024
Hi ******, We apologize for your unsatisfactory service and appreciate you bringing it to our attention. Our manager will contact you shortly to discuss your feedback and arrange for a re-service of your home. We are eager to set things right with you and ensure your pest control needs are met.Sincerely,********************Customer Relations TeamReview fromRussell C
Date: 05/04/2024
Bad experience with Fox. A rep came out, and looked at our 5 unit rentals...a side by side duplex, and a triplex. He gave us a quote and we signed a 2 year contract. It started July 2023 with the initial treatment then quarterly treatments. In January 2024, a tenant noticed water bugs in the basement, so we called Fox to send a technician to do a treatment. They informed us that they canceled our contract. No one informed us about it. They said they canceled because we have 6 units, which isn't true. We have only 5 units and the rep saw it was only 5 when he gave us the quote and the technicians that had treated the units from July 2023 to when they canceled in January 2024 saw it was only 5 units. Now Fox is telling us that because they canceled, they would have to come back out and reevaluate the units and give us a price. Wow, we can't believe how they do business. We will never do business with them again. If we had canceled, they would have charged us a cancellation fee, but they can cancel and try to do a reevaluation to charge more money. That's totally dishonest.Fox Pest Control HQ
Date: 05/10/2024
Hi *******, we apologize for the misunderstanding with your property. I reviewed your account with our branch management team, and it appears your 5 units were actually quoted for a single unit home. This was a human error on our part, and we apologize for the miscommunication and inconvenience. We would be happy to send our manager out to provide a corrected quote. We would also provide a discount on the next treatment to make up for the frustration you have experienced. Please contact our office if you would like to arrange this.Best Wishes,********************Customer Relations TeamReview fromJim R
Date: 04/29/2024
I contracted Fox Pest Control of *********, ** to service my newly purchased home. The representative, ****** arrived, no identifying clothing or identification, however he was carrying a sprayer and introduced himself as a technician from Fox Pest Control.I explained we were having spider and clover mite issues, ****** said he would spray outside along the foundation and inside along the baseboards and in the corners of the wall by the ceilings. I trusted he knew what he was doing. Unfortunately the chemical he sprayed stained our inside walls. I took pictures and sent them to the email address provided by ***** at the ********* office. ***** replied and said, "Fox Pest Control will buy the paint." I chuckled and emailed back requesting they not only buy the paint but they pay for the touch up of 36 corners in my home that were damaged.Unfortunately, no one replied to my request. I have left numerous messages and finally spoke with ******, from the **************** who said there was a miscommunication and they would be in touch with a resolution by Friday, April26th. That date passed with no email or phone call resolution.As of today, Monday, April 29th, I am now in process of hiring an attorney to pursue a claim for the damages they caused. This is very upsetting to me and frustrating because I have provided pictures to the local office showing the damage, which they acknowledged. I also sent them the invoice for what I paid a professional painter to repair the 36 areas of paint damage.As I was typing this (4/29/24 at 12:23 pm) I did receive a call from Kayden. He advised my claim has been passed on to their claim department. I explained to ****** that I have already heard that and service was performed on March 28 and I notified Fox on March 29th and emailed pictures.Hopefully my BBB review will expedite the process and we can avoid small claims court.Thank you,***Fox Pest Control HQ
Date: 05/02/2024
Hi ***,We apologize for the damage that was done to your walls and for the inconvenience you experienced. We would like to assure you that your case has been sent to our claims department, and they will contact you directly. We hope for a speedy resolution and appreciate your patience throughout this process. Sincerely,********************Customer Relations ManagerReview fromMike H
Date: 03/31/2024
Terrible company. Charged me hundreds to lock me in on a contract to get rid of a mouse problem. The guy showed up and sprayed bug spray all over my sons toys and stated he doesnt have anything on hand for mice because they dont specialize in mice and that they can treat for mice but they arent very good at it. So he said he would be back in a week to set poison boxes. 2 weeks go by and no one showed so i called and they apologized and said someone would be there on Saturday. Saturday comes and no one showed. I called the following monday and **** said we had a route change, can we come next week i said no i just want my money back its been weeks now the so called manager responds with your locked in on your contract, we cant give you your money back i said you voided that contract when you never showed up and she said its obvious this conversation is going no where so im going to hang up now and i never heard from them again. I is***d a complain with master card, master card refunded my money, then *** appealed it and said i still owed the money. Mastercard gave them the money and closed the case. Needless to say, 3 months later I received no mouse treatment and they stole hundreds of dollars from me. These guys have no clue what they are doing and are clearly out to steal. The company i own would never treat customers this way, they are fraudulent and incompetent and their management system is a joke. Do yourselves a favor and steer far away, i would *** if it was worth my time. They are clowns that dont know how to treat customers or pest control. Thank God i found a much better company that not only showed up, but got rid of the mouse problem and made everything work for me. This place should be examined and closed.Fox Pest Control HQ
Date: 04/01/2024
Hi ****, we are sorry for your negative experience. It's clear we made multiple missteps with you, including **************'s comment that we do not specialize in mice, which was not true. Then follow this up with a no-show appointment, and it's evident your frustration was justified. I see notes in your account that our office offered to arrange a follow up service to address these issues, but you declined. This is understandable, and in the hope of setting things right with you, we refunded your October payment and waived your early termination fee. Your account is closed and no further treatments or billing will occur. If we can provide any other assistance, please reach out to us.Best Regards,********************Customer Relations TeamReview fromTom C
Date: 03/27/2024
Ive had a problem with their billing practices since I hired them. I wrote a check to Fox pest control in December 2023 for one months service .They cashed it in February 2024. I Wrote another check for 3 months in February 2024. They cashed it 5 days later. I got another bill from them in March saying I owed for two months service. They told me the check I wrote them in February was due in October 2023. I just want them to go away. I can find a reputable pest control company. They mentioned a $75.00 fee if I cancel before my contract is up.Fox Pest Control HQ
Date: 04/04/2024
Hi ***, we apologize for the frustration you have encountered with your billing. I have notified our customer service supervisor about these issues and asked them to contact you directly. We will ensure all of your previous payments were applied correctly so you aren't mistakenly double-billed for anything. We are also happy to address any other concerns you may be having with your service. We are eager to do a better job for you.Sincerely,********************Customer Relations TeamReview fromJohn M
Date: 03/11/2024
Poor service as I can buy the same material they put down without the $200 plus payment. Also I signed up for 3 month service not monthly per the man I talke4d to when I stopped the service. Stopping the service was hard as he tried to 'explain my options.. The men doing the service were fine , no problems with them, I will not use them again.Fox Pest Control HQ
Date: 03/15/2024
Hi ****, we are sorry to hear you were disappointed with your service. While some pest control products are commercially available, our technicians go through thorough training on safe application, pest behavior, and egg cycles to ensure treatments are fully effective. If you later decide you would like to resume your service, we would be happy to work with you again and will ensure there aren't any miscommunications about treatment frequency. In the meantime, your account has been closed, and we wish you the best!Sincerely,********************Customer Relations TeamReview fromLoraine m
Date: 03/07/2024
They guaranteed they would locate the rodent nest and fix any areas that rats are getting in the house. The representative was here for 20 minutes and only removed a dead rodent from under the sink and placed a box in the basement. They never fixed any problem areas for which I had to hire someone else to do. The first visit cost me ****** and then they charged me ***** a month for nothing for just in case. I am a retired person and I trusted that they were going to do what they said they would do. I have emailed this company x2 and cancelled this service but they call me 2-3 times a day.Fox Pest Control HQ
Date: 03/11/2024
Hi *******, I'm so sorry to hear we did not resolve your rodent issue. I reviewed your account and couldn't find any notes about your emails, so I wonder if we did not receive them. Regardless, we are eager to set things right with you. One of our managers will call you shortly to discuss your experience and work to address these issues. We look forward to speaking with you soon.Sincerely,********************Customer Relations TeamReview fromAlexander R
Date: 03/01/2024
Hired them to control a wasp/bee problem. 3 years later we still have wasps/bees living under the shingles and entering the home. Finally cancelled contract. Beware of giving them your credit card.Fox Pest Control HQ
Date: 03/04/2024
*********, we are so sorry that you are still seeing bee's. We offer free target treatments in between regularly scheduled services as requested. I noticed on your account that the last time you requested a target treatment was in the summer of 2022. We would love to send a technician out to help! Please reach out to our office at your earliest convenience. Thank you!Sincerely,****************Customer Relations TeamReview fromTOM G
Date: 02/16/2024
Their ********** Office business practices are deceptive and they purposely choose to not inform their service techs what they are supposed to be treating. I had one tech tell my wife he wasn't going to treat my home for ********* bees as required and now another one that just didn't do it, but they have no problem charging me every month. They want the home owner to babysit the techs and basically do their management job for them. Spoke with a service manager last fall and here we are. They count on homeowners not wanting to be bothered so that service continues forever and they continue to make lots of money. Plus their policy of needing to go to arbitration is also a cunning way to ensure few refunds are ever paid, because they count on homeowners not wanting to follow through. Their offer to perform another treatment is too little, too late. Strike 2, you're out.Fox Pest Control HQ
Date: 02/19/2024
Hi ***, I'm very sorry to hear of your poor experience. We want our customers to feel confident that their service will be completed to their full satisfaction whether they are home during treatment or not. We regret that we did not meet your expectations and appreciate your feedback. To help set things right, we have refunded your February payment and closed your account as requested. No further treatments or billing will occur. If there is any other assistance we can provide, please reach out.Sincerely,**************************** Relations TeamReview fromCheryl R
Date: 02/10/2024
We have always had a good experience with Fox Pest Control. On our recent visit the tech, Lexus, did a great job. We are always impressed by the professionalism of the techs. We have had wonderful service each time. I would recommend Fox Pest Control to anyone!Fox Pest Control HQ
Date: 02/12/2024
Thank you so much, ******! We are happy that your service with ***** went well. She is professional and polite. Thank you for trusting Fox with your home! Sincerely,****************Customer Relations Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.