Reviews
This profile includes reviews for Fox Pest Control HQ's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 208 Customer Reviews
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Review fromJulie S
Date: 07/12/2022
I do not recommend Fox Pest Control I heard a loud bang in the front of the house 8:30 at night while I was in bed. I opened my front door. I saw a Fox Pest Control spraying toxic fumes in my face. I immediately had an asthma attack. My wife came downstairs and asked me if I needed to go to the Emergency Room.I waved to the FoxPestControl to stop, but he continued to spray. He said it was in his GPSAnd continued to spray I threatened to call the police but he continued to spray. i closed the door. He finally stopped.My agreement with them terminated over a year ago.Yea
Fox Pest Control HQ
Date: 07/14/2022
Hi *****, we are sorry for your home being mistakenly treated. Our technician's GPS led him to the wrong address. This should not be an issue again, but if you need any assistance from us, please call our office.Sincerely,*******************.Customer Relations ManagerReview fromRoger B
Date: 07/07/2022
Fox Pest Control came door to door to my parents neighborhood, just as some others have mentioned. My father is elderly, and I believe became confused during the exchange. He was convinced to sign up for a routine service and pay on the spot by credit card, even though they already have such a service with another provider. When he discussed with my mother they realized it was not needed, and tried to cancer. However, they were told there would be a $150 cancellation charge applied to their credit card. This smells of a predatory practice to me - granted my father should not have agreed, but to confuse someone into such an agreement right on his own driveway is shameful. I hope they will make this right.Fox Pest Control HQ
Date: 07/12/2022
Hi *****, thank you for reaching out to us about this issue. All of our Agreements have a 3-day window in which a customer can cancel with no penalty. It's a helpful option for situations like this. If your father was within that 3-day window when he first contacted our office, his account should have been closed without any issue. If more than 3 days had passed, I'm sure we will still be able to work out a fair resolution. Please have your father contact our office and ask to speak with ******. He is our Office Manager and will be able to help.Sincerely,*******************.Customer Relations ManagerReview fromEvelyn C.
Date: 06/30/2022
When I signed on the Line for a 1 year account with Fox it was said time and time again that Tick spray was included. I reaffirmed that our main object was ticks and mice in the tractor shed. Other than the very first spray and last spray I was told by technicians tick spray was an extra amount and I wasn't covered. Before my account expired I called Fox to be sure it was established my account would close in June as stated 1 year later. I was assured it would be. It wasn't! I was also told by Management that YES I was covered for ticks! They still continue to charge me every month. I spoke with the technicians who have all been extremely polite, every month I specifically asked them about the tick spray and extra help in the mower shed. Every month I was told Tick spray is extra and not included. I don't know how that could be misinterpreted. Does not match what I was told on a monthly basis that it was NOT covered. I called the office in Albany and was told by Management that I I WAS covered.. Their last visit I visit I was told, by the technicians, oh yes, you had coverage and the yard sprayed for ticks at every visit and they had it all written out. I called the office again to reaffirmed that I would not be charged again. I was told because I gave the technichiam a 5 star rating, I must like Fox. NOT, I gave it because the technician is a young man trying to make a living. Consequently they are still charging me. I called the office again to stop payment and was told I had to pay another month. The person on the other end would absolutely NOT listen to me. She just talked over me until I hung up. I verified at least 3 times that it was a 1 year contract, which I paid upfront in June of 2021. My husband is 90 and I am in my 80's. I can't fight this alone. I just want them to stop billing me and go away. Please help! Oh and by the way, I am very sick with LYME and our tractor wires were eaten by mice and cost hundreds of dollars to repair!Fox Pest Control HQ
Date: 07/12/2022
Hi ******, we are sorry for your frustrating experience and the conflicting information you were given about your tick treatment. I verified in your account that you were never charged an additional amount for tick protection as it was included in your original service plan. Your account has been closed and no additional treatments or billing will take place. If there is any other assistance we can provide you, please call our office.Sincerely,*******************.Customer Relations ManagerReview fromJustina C.
Date: 06/30/2022
I have tried canceling muItiple times and they refused to let me. I called and spoke to ****** in mid-June. I explained to ****** that I still have ants crawling up the side of my house and in my windows. She said she would send a technician out to target treat. Said technician was to be here between 2-4. At 3:45 he called and said that he would be an hour late. I explained to him that at 4:30 I needed to leave and ask if it was possible to reschedule. He said he needed to come so he came and did a 10-minute quick over. I called pest control the next day and spoke to *** complaining. *** said he could not cancel my contract and that he could lower the cost from 150 per quarter to 140 per quarter. I again explained the issue. They refuse to let me cancel and I told him what's the point in someone coming when the pest activity continues. They offered to send someone weekly for target treatments. They have been coming since August of 2021 and it is now late June of 2022. If the treatments haven't started working I really doubt they are going to. Worst company I have ever had to deal with and they don't even deal with the insect problem. To be honest the pest activity is worse now than when they started.Fox Pest Control HQ
Date: 07/12/2022
Hi *******, we appreciate you sharing your frustration with us so we can help. Our office will be calling you shortly to discuss your current pest activity and cancellation request. You can discontinue service at any time, but if it is still in your initial contract period, there is an early termination fee. When a customer is dissatisfied, we much prefer to fix the problem than charge this fee. Additionally, our service is backed with a money-back guarantee, so if we truly cannot resolve your pest issue, we will provide a refund. Our office can talk to you more about this guarantee and make sure we come to an arrangement you feel good about. We will speak with you soon.Sincerely,*******************.Customer Relations ManagerReview fromRobert H
Date: 06/29/2022
Fox Pest control was going door to door in my neighborhood.The sales man said they had a special, they come spray every quarter for ***** per spray.So I aggreeded and paid for the first spray with the expectation of a quarterly spray for ***** A month later Fox tried to charge my account and was denied my account stayes locked.Fox then calls and tells me that the contract is for ***** per month and I have to call them to spray if we need other wise they will only spray quartley. I told them thats not what the agreement was when the salesman came to my house. so i told them to cancel my service. They say ok we will charge you a cancelation fee, I said no you wont and dont call me again.I feel that Fox Pest Control uses dishonest practices to gain business.Fox Pest Control HQ
Date: 07/12/2022
Hi ******, we are sorry for the misunderstanding about your service plan. The price you were quoted is the monthly rate, not per treatment. Regular treatments are scheduled for every 3 months because the products stay active for 90 days. If any issues pop up between regular services, we are happy to perform follow up treatments at no additional charge. We try to make these details clear in both our verbal explanations and our written Service Agreements. We are sorry we failed to do so with you. Your account has been closed as requested. If there is any additional assistance we can provide you, please give us a call.Sincerely,*******************.Customer Relations ManagerReview fromMatthew C.
Date: 06/23/2022
I have tried canceling multiple times in 2021 they refused to let me cancel and tell me they will send out a technician on a free service call because I did not use any of them when I tell them stop sending people to my house I dont want Fox pest control because you are not upholding your agreement that I paid for they send somebody to my house again and then **** me after I have been told it has been canceled I do not owe you any money stop sending people to my house hands-down going to be the worst company Ive ever dealt with they refused to talk to you on the phone and they dont even get rid of pests or insectsFox Pest Control HQ
Date: 06/27/2022
Hi *******, we are sorry for the frustration you experienced. Your account has now been closed, and no further services will be rendered. If we can provide any other assistance, please call our office.Sincerely,*******************.Customer Success TeamReview fromCarlton P
Date: 06/08/2022
Lexus the technician was very kind and respectful to us and our needs. The company responses every time in a timely manner when we need them.Fox Pest Control HQ
Date: 06/13/2022
******** we are happy to hear that your service with Lexus went well. We do everything we can to service our customers ASAP! Thank you for your kind review!Sincerely,****************Customer Success TeamReview fromJasmine M
Date: 06/04/2022
***** did an amazing job! He was very friendly and knowledgeable. He was also patient and understanding. Thank you ***** for taking care of our home!Fox Pest Control HQ
Date: 06/06/2022
******** we are happy to hear that your service with ***** went well. We are lucky to have him on our team. Thank you for sharing your review!Sincerely,****************Customer Success Team
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