Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  230 S Main St Highlands, TX 77562-3812

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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

Review Details

• Review fromDARRELL M

  Date: 06/23/2022

  Terrible customer service. Can't get any replies back on a new treadmill that almost caught my house on fire
  

  iFIT

  Date: 06/24/2022

  ******* We want to sincerely apologize for the experience you have had with your unit and for not receiving the help you are needing. It is very uncommon for a treadmill to cause a potential fire. We would like to speak with you further to receive more information and take a closer look into this for you.Please contact us directly at ********************************** or call us at ************** so we can address this.Thanks! - iFIT

• Review fromSvetlana N.

  Date: 06/21/2022

  When iFit works it is great but on my S22i Bike it does not work. I have X22i and it works great and I also have a pro-form rower that work with iFit just fine. I bought my bike February 2020 and I loved it, but then is started to crash during the workouts or it would not start and get stuck on the white screen, or would give me an error message that it stopped working. I called customer service and it would work for a month or two and then when the admin pushes the updates it stops working again and hangs so I cannot use it. I paid for a warranty and I do not know if it coves software issues like this, every time I asked the customer service if I can use my warranty, they would tell me "let me help to fix it" I do not want you to fix it temporarily, I need you to fix it permanently! I want to have a machine that works. If you can send a new machine that works and exchange for this one that does not work I would find this as an acceptable solution. I only want what I paid for a machine that would work, not the machine that would collect dust. Right now the bike is stuck on the white screen every time I restart it.
  

  iFIT

  Date: 06/23/2022

  ******** We are glad to hear that iFIT is working well on your X22i as well as your ProForm Rower, although we are sorry our software is not working properly on your S22i bike. Our developers continue to update our software to make it the best it can be but we understand everyone has different experiences.We would like to take a closer look into this for you and get iFIT and your bike working together as they are designed to. You are welcome to contact us at ************** or email us at ********************************** so we can help you.Thanks! - iFIT

• Review fromSamantha R

  Date: 06/21/2022

  I purchased the NordicTrack Commercial **** treadmill. When it arrived, the box was destroyed, and our concerns were confirmed when we opened the box to find a completely shattered display console. After submitting a ticket through the website and receiving no response, I finally got someone from **************** on the phone, who told me a replacement console would arrive in 3-5 business days. 7 business days later I call again to check on the status of my order, to be told the part is actually backordered and will take 3 weeks to arrive. When the replacement console does finally ship, I see that they have entered the incorrect address, so it's another call to **************** to have them fix another mistake. Finally, the replacement console arrives- and it is the wrong console! We were sent the console for the **** treadmill, not the **** we own. I am now starting the return process, which I'm sure will be a headache.This has been an absolute nightmare and I deeply regret my purchase. **************** has been impossible to get in touch with, and consistently gave incorrect information and made the entire process worse and worse.
  

  iFIT

  Date: 06/23/2022

  Samantha ** want to sincerely apologize for the condition that your unit arrived it. The experience you have shared is uncommon and we understand how frustrating it can be to not get the help you are needing. ** want to make this right for you and make sure you have a fully working treadmill as soon as possible.Please send us an email to ********************************** or give us a call at ************** so we can address this for you.Thanks! - iFIT

• Review fromNicole L

  Date: 06/19/2022

  I love the ifit app, it litterally allows me to workout with a trainer's support, brings me a diversity of exercices. Lost a lot of pounds in the last months, combined with healthy diet and my own sport, horseback riding.I even bought the bracelet to monitor my heart rate. I LOVE knowing I'm doing all I can in my health Journey while not having to worry about decisions.Unfortunately, the app is not reliable. I have to fight with it for 30 minutes and more before it actually loads my workout. I thought it was me...but this issue is all over the internet so...This has been going on for a couple of months. They need to care for their app as much as their money
  

  iFIT

  Date: 06/21/2022

  ****** Congratulations on your success! We are happy to hear that you love iFIT and the experience you have had with our trainers and workouts so far. But we are sorry that you have noticed delays in loading your workouts. Our developers are always working to provide updates to our software and app to keep it running properly. We will pass this information along to the appropriate team to take a closer look into.You are also welcome to reach out to us directly to see how best we can assist you. You are welcome to visit us at iFIT.zendesk.com or give us a call at **************.Thanks! - iFIT

• Review fromJeff J

  Date: 06/17/2022

  I have a concern that IFIT is attempting to pull a bait-and-switch on their final real March Champion Challenge. Imagine my dismay after getting up and exercising day after day and completing three different Sapphire awards, only to be told that because IFIT could not understand the tickets that have been opened since the end of March, I dont get these medals. How about a free months of IFIT is their reply to everything. I would seriously hope that someone in your company understands that you always order more items (medals) than what you know you may need at that moment, I was hoping to avoid this and to get them to understand that I worked my **** off and I want them, especially now.
  

  iFIT

  Date: 06/21/2022

  **** We are glad to hear that you enjoyed our March iFIT Challenge. We understand that it can be frustrating to wait for your reward to arrive after you have worked so hard to get them. We are currently waiting for these medals to come back into stock so we can ship them out to members that have met the required workouts. You are welcome to contact us at ************** or by emailing us at: ********************************** so we can continue to provide updates and answer any further questions you may have.Thanks! - iFIT

• Review fromJonathan G

  Date: 06/17/2022

  I purchased a new Nordictrack elliptical to replace my last one. This one is "iFit compatible". I finished setting it up, and see messaging all over it saying that "this elliptical is locked from use, you must go to ifit.com/activate to unlock this machine" (paraphrased). When I go to that site, the only thing I can do is to sign up for a monthly plan. There are zero options for unlocking the machine without doing this. I scoured all the material provided for some direction on how to unlock the elliptical without paying for a plan, and there was nothing. To be clear, as a new customer I was provided zero options for using the elliptical without paying a monthly subscription. I located a customer service number and called them to see what I was missing. The rep know exactly what the problem was, and instructed me on how to unlock the elliptical using the display. The "solution" was to hold down a specific button for 10+ seconds until the display changed. There was no instructions anywhere in the manual on how to do this, and no way for me to know this. I asked the rep if this information was in the instructions and I had missed it, and his response was that "I've asked them repeatedly to add this information, but they haven't". I said "wow, this sounds like predatory marketing practices specifically intended to make me sign up for a subscription I don't want just to use the machine" (paraphrased). He was silent for a while. I said "well, your silence tells me you are already aware of this" and he laughed. We ended the call politely, and I am now grudgingly enjoying my new elliptical. Long story short: iFit is locking their machines and not allowing them to be used unless you 1) sign up for a paid account or 2) call their customer service to tell you the arbitrary key-press combination to unlock it.
  

  iFIT

  Date: 06/21/2022

  ******** We appreciate your feedback regarding unlocking your new elliptical machine. Your review will be passed on to our leadership teams to take into further consideration with future product releases. Your satisfaction with our products and services is very important to us. If you have questions regarding your unit, please dont hesitate to contact us directly at ********************************** or by calling **************.Thanks! - iFIT

• Review fromKevin B

  Date: 06/15/2022

  I agree with many of the people here that the customer service (**) for broken machines is awful. I bought an elliptical E 9.5 1 machine in August 2020. Less than a year later of light use, it started making a knocking noise. It was still under full warranty. I called ** and they sent a technician out that diagnosed the reason was that the bearings that hold the arms to the machine where worn. The technician said that the bearing should not have worn so quickly and that he could not figure out why they did. The bearings fix the noises. About a year later the knocking is back. I am out of my labor warranty but still have parts. ** did an over the phone diagnosis or reading from a check list. They said it was the bearings and ordered new ones. I told them about the previous issue and that the technician already replaced those and that it was only a band aid. There is an underlying issue causing the bearing to go bad, probably the parts that the bearings are attached to (my opinion). The response was that they can only order the bearings and nothing else, unless I pay them about $160 to send out a technician for diagnosis. After much back and forth with the ** representative and her speaking with her manager, the bearing was all she could do for me. I asked to speak with the manager, ********************* (with the Parts and ******************* answered the phone. I explained that I already tried the bearings and they did not work. I asked to send in addition the parts attached to the bearings or anything fair to fix an ongoing issue. He said that I should not have even got the parts ordered without the technician and they did me a solid. It was funny that he said that because when I called under warranty the ** rep did their diagnosis and told me they would send the parts and that I could put the parts on myself instead of them paying for a technician. Glad the tech came because it was more complicated than ** implied.I just want a working machine like I paid for.
  

  iFIT

  Date: 06/17/2022

  ***** Thank you for your detailed review. We are sorry to hear that the arm bearings on your unit have worn sooner than anticipated. As you have stated, it is uncommon for this to happen, especially in less than a year of light use. We understand that going back and forth with our *********** team can be frustrating but this can help to get the proper diagnosis to fix your unit. We care about you and want you to have a fully working elliptical as soon as possible. Well be happy to readdress this for you if you would like to contact us again at ************** or by emailing us at [email protected]! - iFIT

• Review fromRobert B

  Date: 06/13/2022

  I purchased a C1070 Nordictrack treadmill 3 years ago. I also took out an extended warranty.Six weeks ago, at the end of April 2022 my treadmill gave an error code and would not work.An engineer arrived, and couldn't fix it, so he arranged to have a Flash drive sent to me.That didn't work, so iFit ordered a console, saying it was on back order and to expect it to be sent out in 3-4 weeks. It's been nearly 4 weeks now, so I asked when I might expect it. "Oh - it's out of stock so we can't give you an E.T.A" - WHAT ??? I have asked for them to replace the treadmill, which is not beyond reasonable as it says they may do that on the extended warranty. I think that's the fair thing to do given it's already been six weeks, and there is no E.T.A. for the repair. The treadmill is discontinued, so goodness knows when or even IF they will send one, especially now I've seen the other poor reviews here.I am extremely disappointed with iFit, and I will never purchase one of their machines again.
  

  iFIT

  Date: 06/15/2022

  ****** We want to apologize for the miscommunication you have received on your replacement console. We understand it can be frustrating to not receive the exact information upfront. Your review will be passed on to management to help us set better expectations for future customers.Well be happy to readdress this for you. You are welcome to reach out to us at: ********************************** or give us a call at: **************.Thanks! - iFIT

• Review fromGerald P

  Date: 06/13/2022

  The customer service for ********************** is the worst customer service that I have experienced. My treadmill broke, and verified with IFIT that I am still covered by warranty for parts, which they acknowledged. I had to pay for a service technician to come out yo assess the machine, which only took the technician approximately 15 minutes. The subcontracted service tech said that he would upload his assessment to Ifit buy did not do it until after 30 days to upload. After the upload the IFIT customer service said that they will no longer honor the warranty on parts because my treadmill was located in the garage!!! Essentially, Norditrack wants you to store their equipment in a specific area of your house to honor any type of warranty. So buyers beware, there are stipulations that you have to meet, i.e. location of the machine, for the company to honor their warranty. On top of all of this, the customer service was very subpar throughout this experience. Seems like they placing the blame on the consumer, to justify voiding their warranty commitments. $3000 of junk is just sitting in my garage.
  

  iFIT

  Date: 06/15/2022

  ****** We appreciate your feedback regarding the experience you have had with getting your treadmill repaired. We are sorry for any frustration this may have caused. As stated in the users manual, keeping a machine in a garage can void the warranty of the unit. If you would like to continue with getting your machine working as it is designed to, outside of the warranty, we will be happy to assist you. You are welcome to contact our *********** team at: ************** or by emailing: [email protected]! - iFIT

• Review fromSamantha S

  Date: 06/12/2022

  I wish I came to read these reviews first! I have two Nordictrack Machines - A $3000+ treadmill I initially loved. About a year ago a random malfunction on the machine resulted in an injury and I was advised by my doctor to hold off on running for about a year, if not permanently. I didn't think anything of the malfunction at the time. Now a year later trying to get back in the swing of things the machine continues to malfunction, randomly and suddenly stopping, and Nordictrack/ifit/icon health could care less - seems like there's some negligence here knowing a machine is resulting in injury that's under their warranty? I've been trying to schedule service (for months) but they are unable to accommodate without video evidence ? Is that stipulation in the service agreement I paid for? Finally after months of effort, and after 3+ hours on the phone with an employee who understood my limitations I have parts ordered and service to be scheduled. I filed a complaint with the *** because it truly is a discriminatory practice for a multitude of reasons. While I was unable to run I purchased the Fusion for $2000+ which NEVER worked properly. It's been sitting idle for a year because they would not help schedule service. Such a shame. Great potential. Terrible business practices. - Definitely worth trying Peloton instead.
  

  iFIT

  Date: 06/13/2022

  Samantha ** want to apologize for the experience you have had with your machines. It is very uncommon for a unit to malfunction and we are sorry for the time it has taken to get your machine repaired. ** are glad to hear that service and parts have been scheduled to repair your unit. If you have any further questions, please dont hesitate to contact us directly at: ********************************** or by calling: **************.Thanks! - iFIT
  

  iFIT

  Date: 06/13/2022

  Samantha ** want to apologize for the experience you have had with your machines. It is very uncommon for a unit to malfunction and we are sorry for the time it has taken to get your machine repaired. ** are glad to hear that service and parts have been scheduled to repair your unit. If you have any further questions, please dont hesitate to contact us directly at: ********************************** or by calling: **************.Thanks! - iFIT