Reviews
This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 348 Customer Reviews
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Review fromKarolina U
Date: 07/19/2022
Fantastic product and company behind the product. I am a very happy owner of three different pieces of the ************ and I absolutely love every single piece I have.Review fromPat C.
Date: 07/19/2022
IFIT and Nordictrack have been a very positive experience for us - we have a bike, treadmill and rower - never any issues with connection (on 2.4ghz as instructed by the machine instructions). Treadmill had to have an adjustment done but contacting IFIT on ******** messenger worked well and it was fixed by a technician in reasonable time. We purchased all three through Best Buy and got delivery in 2-3 days each time. Love the software and hardware.
iFIT
Date: 07/20/2022
******** Thank you for taking the time to share your experience with us! We are thrilled that you enjoy your bike, treadmill, and rower as well as our iFIT software. We hope you continue to enjoy your experience with us. If you ever have questions along the way, we are here to help. We can be contacted directly at ********************************** or by calling **************.Thanks! - iFITReview fromToni C
Date: 07/19/2022
I have purchased four machines from Nordictrack/Proform, and use iFit with all four machines. My delivery and setup was timely and seamless with each purchase. The very minor mechanical issues I had with one machine were easily solved and customer service was friendly, responsive, and helpful. I'm very happy with my purchases and in fact just purchased a 5th machine, and have my eye on a 6th. Great company and great platform for a quality, immersive fitness experience!Review fromClaudette M
Date: 07/19/2022
We own 4 NT devices, x32I, s22I, RW900, and CST Fusion Pro. All machines are amazing in their functionality and the iFit platform is amazing. have we had machine issues? Sure. But NT has addressed every issue promptly and effectively. Given the supply chain issues due to COVID, they did great. from the machines, to the trainers, to the community, Nordic track and IFit are the best!Review fromDes V.
Date: 07/19/2022
Purchased a new S27i bike and when it was delivered it had extensive damage to the outside of the box. We called NordicTrack immediately and were told to open it and check for physical damage. Most all of the styrofoam packaging was crushed inside but we couldnt see anything obvious for damage. After installing the seat, handlebars and monitor, we loaded the ifit program and tried to use it. The incline/decline motor began popping and sticking throughout both functions. We called NordicTrack to inform them that there was obvious damage from the impact the box received during shipping. The nightmare began. After 3 days and an average of 3 hours each day they sent us back and forth to at least 4 departments. They informed us they wouldnt replace the bike and we would have to pay $250.00 to return it. What a scam theyve got going on. We spent over $3000.00 for a damaged bike that NordicTrack so far refuses to replace. We took lots of photos and videos as we unpacked the equipment showing the box had been dropped or crushed with extreme force. All we want is for them to replace the damaged bike like any reputable company would do. They say they want more videos to access the damage, so they can send parts for me to replace. From other reviews it sounds like this is a trial and error process that takes weeks if not months to accomplish. Why not do the right thing and replace the damaged merchandise. Even the delivery company said they took pictures of the damaged box before they delivered it. I strongly urge anyone looking at NordicTrack/iFit to beware of the horrible customer service and warranty policies. This company needs to be held accountable!Des ******iFIT
Date: 07/27/2022
Des We want to sincerely apologize for the experience you have had with receiving a damaged unit and not receiving the help you deserve. The situation you have described is rare but we understand how this can be frustrating. Your review has been passed on to management for future improvements on our processes. Our escalations team is currently looking into your case and will be in contact with you to assist further.Thanks! - iFITReview fromMena I
Date: 07/08/2022
Horrible customer service. I had an existing membership and they billed me another year ($400) and basically refuse to give it back. When you contact them, they do not get back to you, and when you call you to get transferred and don't speak to anyone for 30 minutes. When I finally got ahold of someone, they mentioned they do see that I paid out till 2023 and basically reused to refund me for the additional year. They spam you with emails throughout the year so you learn to ignore them and kind of mention you'll be billed again even if you have an existing membership. They are very rude on the phone and basically refuse to help you. They do not offer a reference number so they can claim you never called if you dispute a charge.iFIT
Date: 07/12/2022
Mena We are very sorry that you were charged unexpectedly. Our escalations team has taken a closer look into your account and will be reaching out to assist you further. We look forward to making this right for you.If you have further questions, please feel free to contact us directly at ********************************** or by calling **************.Thanks! - iFITReview fromJackie T.
Date: 07/07/2022
I recieved a tredmill was very happy with delivery and overall quality of machine. My daughter went for a walk on tredmill the machine in error turned up the speed my daughter suffered injuries to arm and both knees- needing medical treatment. I have been attempting to contact someone since over a month- I keep getting bounced around from phone number to number. Unsuccessful on chat and email. I need to report this and inform of faulty machine. This machine is NOT SAFE. I have been unable to resolve any issue my daughter wont even go in my basement anymore- she is terrified of machine. Still awaiting resolution and still nothing. Buyers beware- faulty machines and poor customer service. My first communication with company was 6/4 and it is now 7/10!iFIT
Date: 07/18/2022
****** We are glad that you have been pleased with the quality of your treadmill and your delivery experience, although we are very sorry there was an error when your daughter was using the unit. Please know that injury claims can take around 30 days to be processed and reviewed. We have taken a closer look into your situation and a representative will be in contact with you very soon to address this further. Thanks! - iFITJackie T.
Date: 01/18/2023
I still have no head anything I feel completely stranded and no resolution. To buy a treadmill and pay for a treadmill and not use.Jackie T.
Date: 01/18/2023
Is their a direct number for someone to handle this and that I can speak to this has been since June.Review fromKeith F
Date: 07/05/2022
I ordered a treadmill and did not receive it. I called iFit (Nordictrack) before and was promised someone would contact me and that never happened. I called today to cancel my order, I was told that I now have to pay a $200 shipment fee for something that I never received. I was told that I signed a form upon purchase that said I would be charged a fee for returning an order. What's funny is this was not a return becauseI never receivedanything. How can I pay to return freight when I never receivedany freight to return. This was simply a cancellation of mypurchase. It's not the customer's fault that something is not being shipped correctly. Avoid this company if possible. The customer service employee acted like she could care less.iFIT
Date: 07/06/2022
***** Thank you for your feedback regarding your experience with our company. We are very sorry that you did not receive your treadmill. As stated on our website, all cancellations are subject to fees regardless of if the unit was delivered. This is due to the processing and handling of the unit before shipment.Regardless, your feedback will be passed on to management for further consideration. If you have any other questions, please dont hesitate to contact us directly at ********************************** or by calling **************.Thanks! - iFITReview fromChristie W
Date: 06/30/2022
I was charged for the second year of service. The email sent to me reinitiating the charge went to spam I was not contacted by phone that this charge was due. I have a credit score of 815. Because I was unaware of the payment and did not pay it it was reported to credit bureau. My credit plummeted 98 points. I paid the $500 once I was aware. I will never speak well of this company., I canceled my account with them.iFIT
Date: 07/01/2022
Christie ** are sorry that you were unexpectedly charged for another year of iFIT. ** do our best to inform customers when their recurring charges will be going through. ** appreciate this feedback and will pass it on to management to look closer into.Your satisfaction is very important to us. If you have further questions, please dont hesitate to contact us at ********************************** or by calling **************.Thanks! - iFITReview fromJacob S.
Date: 06/27/2022
Worst company EVER! I have bought an excercise equipment in December 2021 and I have not yet been able to use it or install it. They have technicians come to my home several times. The techs cannot fix my equipment either. The issue is they (Ifit) keeps sending parts that do not fit my or the holes to the machine do not align for the screws. I got so many email communication but no one will resolve the issue. All they have to do is take back all the parts that are cluttering my garage. Send me out a new machine in the box so we do not have to make parts try to fit. Actually next month is the 7th month and I have not even used my equipment. Help help my warranty is for 6 months but whats the use of a warranty if my machine is not installed yet and my 6 months is over. Their contracted techs come and just shake their heads every time. Its a shame. *********************** I am still waiting on your call from you and ******.iFIT
Date: 06/30/2022
Jacob ** want to apologize for the experience you have had with your equipment. ** understand that receiving multiple technicians and replacement parts can get frustrating. ** have passed your review onto our escalations team who will be reaching out to you directly to assist further. ** look forward to making this right for you as soon as possible.Thanks! - iFIT
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