Reviews

This profile includes reviews for iFIT's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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iFIT has 6 locations, listed below.

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  iFIT

  1500 S 1000 W Logan, UT 84321-8206

  
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  iFIT

  E 1725 N #727W River Heights, UT 84321

  
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  iFIT

  945 S Main St Smithfield, UT 84335-2303

  
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  iFIT

  1410 Willis Rd North Chesterfield, VA 23237

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  iFIT

  230 S Main St. Highlands, TX 77562

Review Details

• Review fromLisa S

  Date: 03/15/2023

  One star is too many. I have an x11 Incline Trainer purchased in 2017. I added the extended warranty. I began experiencing issues with it within a year that went unresolved. For the past six years, iFit has done nothing to help resolve the biggest issue with the incline feature. The software department blames the problem on the hardware and when transferred (try to enjoy that lengthy process), the hardware department blames it on the software. At this point, my warranty is coming to an end, and I have reached out multiple times via email, chat, and phone. The wait time to chat or talk with a representative is unreasonable (the call-back option works only if you are near your machine when they call). They responded with a canned response to my email inquiry but did not follow up. I wrote back to them and still have yet to hear anything. As my warranty expiration date nears, I assume this is intentional. Similar to other reviews, customer service is beyond poor, including wait time and actual knowledge about the equipment as well as troubleshooting. After reading other reviews, I see that I am extremely fortunate that my treadmill is still functional, even though I have to calibrate it each time I use it. Just a hoop, I suppose. But I will definitely stop jumping through all the hoops iFit requires and just use it until it dies.

• Review fromPaul H

  Date: 03/15/2023

  Purchased an x22i incline treadmill in December 2022. Paid additional fee to have white glove installation. However, the people who installed our machine did a poor job and missed several important screws. This lead to me almost injuring myself as the treadmill collapsed as I was running at 7mph. We had to call customer service at least a dozen times to have a technician come look at our treadmill. Nordictrack needs to have professional installation available as the white glove installation they offer is performed by a moving company and not a certified technician.

• Review fromPeter N

  Date: 03/15/2023

  The Tour ******** I purchased had broken down twice. The first time in the first year and they sent someone to fix it right away. I purchased the extended protection. It broke again and I can never get anyone to answer the support line. I have sent multiple emails and opened multiple support tickets. I has been broke for over a month and 1/2. Save your money, dont buy anything from them. What a joke

• Review fromPa A

  Date: 03/14/2023

  Purchased a Pro form **** and used for a year. Stopped working and immediately contacted customer service in November 2022 and to date have not received any resolution. I would spend over an hour on hold to being hung up on or just making it impossible to provide the help needed to have my machine repaired. Their responses are all generated and they do not care! Do not recommend buying from this company.

• Review fromAshleigh L

  Date: 03/14/2023

  Purchased a Proform Pro5000 treadmill in August 2020. Went to get on it after a busy spring and the screen is completely blank! Called Proform to discuss this with them and they told me it would cost $165 just to have a tech come and diagnose this issue! Then when I continued asking questions for verification of the repair process, it turns out I would also have to pay an additional $65 to have the tech install my new console! Went thru the treadmill from head to toe, voltmeter shows everything except the tablet is in perfect working order ?? Called the company and quickly discovered this is a KNOWN ISSUE WITH THEIR TREADMILLS AND THEY HAVE NO INTENT ON HELPING FIX IT UNLESS I PAY FOR THE ***** $1800 treadmill is worthless! Told them I was about to transfer with the military and they were unconcerned about my issues.

• Review fromThomas B

  Date: 03/14/2023

  * Owner of Nordictrack **** Commercial Treadmill * Very happy with machine for 3 years ==================================* Norditrack bricked the machine with iFit / Android update in January 2023 * This activity is subject of a class action lawsuit (lots of similar reviews below)* My machine is on extended warranty but I can't get iFIT to pick up the phone * I've been waiting on a console from ICON (their warranty provider) for 2 months * Status of order has been "In Progress" for 2+ months now and CSRs can't provide me update ==================================* SHAME ON IFIT AND NORDICTRACK -- I HOPE THEY LOSE THEIR SHIRTS ON THE ***** ACTION LAWSUIT

• Review fromNick T

  Date: 03/06/2023

  I purchased my Nordic Track x22i incline machine in September of 2019. Within the first 9 months I have nothing but mechanical issues. Within the first 30 Months the controller has been replaced 4 times, motor 3 times and all of the external wires. The machine still has the same problems as if nothing was ever replaced. Every time I call customer service I get put on hold for at least 90 minutes with no one able to resolve my issue. This is the worse company ever and don't ever buy a product from them if you want to keep your sanity.

• Review fromKevin K

  Date: 03/02/2023

  I cannot even give this company 1 star! They are unethical to say the least. I canceled my iFit family membership on 12/15/22, but they never processed my refund. I filed a customer complaint using their (phony) support system, which they have never responded to. They continue to deny my refund request even though I never had an active membership. I involved my credit card company, but iFit lies to them about my situation.

• Review fromMatt R

  Date: 02/28/2023

  Product quality is horrible, and they sell you a warranty with absolutely no way to fill the part demand or provide service . I am on my 3rd control panel, 2nd incline motor, and 3rd circuit board in 3 years . They eventually mail you parts and you have install them yourself since no techs are ever available. This company is fraudulent , sells equipment , sells memberships , sells extended warrantys and services none of it timely . I simply asked for a credit to buy a new machine. Since the machines are in stock and the parts are not and NO is the answer . I tripped my membership 1/2023 it worked for 1 week , downloaded the software update as instructed and it has not worked since .

• Review fromShaquille C

  Date: 02/28/2023

  Like many others I also have a Proform treadmill I purchased in 2020. It worked great up until a few months ago. The screen now is just stuck on the iFIT logo. I called customer service to run diagnostics but still did not fix the overall issue. I have reached out via customer service to see if I could get a tech out but have gotten no response. This ***** as I spent $1500 on this equipment and now its not functional.