Reviews

Review Details

• Review fromRachel K

  Date: 04/25/2023

  They have no handle over their business. All the reviews are written by current employees (you can see its all on the same day) to boost their rating. Super dissatisfied and they really dont care about peoples money. They find it funny when people are upset about current situations and thats heartbreaking if you have any morals. *** has no respect and favorites people, which is super obvious. They dont respect any work put into the company and they also don't hold the same expectations to certain employees. Majority of the workers are never in the office (for none property management related stuff) and get no sort of penalty. I wouldnt recommend renting since Ive seen what they do, nor working here. The turnover rate is insane and new property managers are assigned communities too often for current tenants to know who to reach out too. Unfortunate for them, and youre lucky if youre out or never have any sort of interaction with these people.

  MAXX Property Management

  Date: 06/02/2023

  Thank you for taking the time to share your thoughts and concerns. We sincerely regret to hear about your dissatisfaction with our services, and we deeply apologize for any discomfort or inconvenience you may have experienced.
  
  We take every feedback seriously, as we strive for continuous improvement. We understand your concerns about perceived favoritism, staff turnover, and allegations regarding our reviews. Please be assured that we maintain a transparent and ethical work environment.
  
  Regarding our office presence, we understand the criticality of having a constant contact point for our tenants. Due to various work assignments for team members may not always be present in the office. However, we have protocols in place to ensure that there is no lapse in communication, and that our tenants always have a point of contact.
  
  It is our mission to provide the best service to our tenants, employees, and owners alike. Please understand that we are committed to improving all aspects of our company and will continue to strive for improvement.
  
  Thank you

• Review fromJeremiah B

  Date: 04/06/2023

  The worst experience I've ever had will never rent another apartment from these monsters ever again

  MAXX Property Management

  Date: 04/07/2023

  Dear valued resident,We were disappointed to hear about your negative experience with our property management company. We take all feedback seriously and strive to improve the quality of our service for all of our residents.We apologize for any inconvenience or frustration you may have experienced during your tenancy. We would like to hear more about your concerns so that we can understand and provide context and more information on your situation. If you would like to discuss your concerns further, please do not hesitate to contact us directly. We value your feedback and appreciate the opportunity to improve.Please get in touch with us by email at ****************************** and we can schedule a meeting to discuss your concerns. Thank you

• Review fromPatricia R

  Date: 03/17/2023

  I know of someone who rented from **** who has a severe medical disability. When the accomodation's of the unit became unsafe they needed some place else that would accommodate her condition. They submitted all of the right paperwork from the doctor and the other documents according to the Americans with Disabilities Act. After letting them out of their lease Maxx still proceeded to charge them late fees and charged them for every month that the unit went unrented, when the bill became so large they then turned them over to a collections company tarnishing their credit until this is resolved. Evidently they are not familiar with the Americans with Disabilities Act or the *********************** I can only hope that their reign will end soon so no one else has to go through this.

  MAXX Property Management

  Date: 03/22/2023

  Thank you for taking the time to share your concerns regarding the experience you mentioned. We take matters of discrimination and compliance with the Americans with Disabilities Act ***** and ********************** very seriously, and we are committed to providing equal housing opportunities to all individuals, including those with disabilities.Firstly, we would like to apologize for any inconvenience or distress that this situation may have caused the person that you are writing on their behalf. It is important for us to address any misunderstandings and ensure that our actions align with both federal and state regulations, including ****** discrimination laws.As per the Fair Housing Act and ****** discrimination laws, it is unlawful to discriminate against individuals with disabilities when it comes to housing. This includes refusing reasonable accommodation requests or making housing unavailable based on disability. We assure you that our team is well-versed in these regulations, and all reasonable accommodation requests go through our **** attorney for review. In the situation you described, it appears that there may have been a miscommunication or misunderstanding about the terms of lease termination. We understand that charging late fees or continuing to charge rent after a legally valid termination could create undue financial hardship, and we would never intentionally exacerbate a tenant's situation. Everything is based on the contractual terms of the lease. To better understand and resolve this issue, we kindly ask you to encourage the affected individual to contact our customer support team directly at ***************************** or by phone ************. We are committed to addressing their concerns or directing them to the attorney that is in communication on the collections case. Once again, we apologize for any distress this situation may have caused and appreciate your vigilance in holding us accountable. We continually strive to improve our processes and ensure understanding of the lease and our policies.Thank you

• Review fromNathan W

  Date: 03/13/2023

  I rented from the Max **** Spring 21 to Spring 22. As so many others have written, I read reviews but because the ****************** was new in the Cypress area, the reviews were limited. I took it as, just a couple of bad reviews shouldn't be my experience. But, like others have written---this has been the worse rental experience in my life. Not to mention the poor quality of the Townhouse---thin walls---they (I called Maxx directly) continually referred me to the Property Manager/ management. The Property manager would not respond by email or phone. We had 3 managers in 12 months! After a month or so, I actually started working at *****'s part time just to get more money so I wouldn't have to renew. Now, I am a medical professional. My employer provides access to attorneys for less than $20/month. I used 2 different law offices to help me fight for my $1100 of my $1300 deposit. I was told by both law firms that the company (Maxx) has provided all the legal documentation and basically it will cost me more to hire them, than it cost to get more or all of my deposit.So, if you are patient enough to read my experience, please, avoid rental communities that are managed by this Property management. As a parent, my kids are a reflection of me. As a property management, their communities are a reflection of them. My advice to Max ***** Hire professional managers as contractors. They would either expose your flaws--that you should fix--or fix 2 or 3 of your problems. Please stop hiring people for " a job" and perhaps you wouldn't be overwhelmed with such poor reviews. I understand that the pay for contractors would be higher. However, I'm sure the cost of changing your name to remove yourself from this poor stigma would also be costly. Do the comps on each route. As for other people who took time out of our busy lives to write poor reviews....I hear ya, you're not alone.

  MAXX Property Management

  Date: 03/14/2023

  We are sorry to hear that your experience with *** Pro was not up to your expectations. We would like to inform you that this ******* company is not operating in ***** and we are not a part of the group that currently manages these townhomes. We take all feedback seriously and strive to improve our services. We appreciate you sharing your experience, and we know the management company that is operating in this area would as well. We would like to ask you to remove this review as this review is not for the right company. Thank you and we hope all the best.

• Review fromAhmad M

  Date: 02/02/2023

  I've tried emailing my property manager and maxx properties for ************** apts and have only received 1 response from property manager over them giving me 2 xcel charge backs that I proved I paid they won't respond even when I've asked for an update I've had alot of problems with that apt complex and this company this is only 1 of the reoccurring issues!

  MAXX Property Management

  Date: 02/03/2023

  Hi, we don't manage any communities under that name. I am sorry for any confusion and hope your issue is resolved soon!

  MAXX Property Management

  Date: 02/03/2023

  Hi, we don't manage any communities under that name. I am sorry for any confusion and hope your issue is resolved soon!

• Review fromNariah E

  Date: 01/03/2023

  This was the worst rental experience I ever had in my life The ************** is the worst apartment complex ever , since the first day I moved in I wanted out and they been shady and always have a excuse for any and everything they models are so beautiful and the apartments they give you are a h*** hole I wouldnt recommend this property to my worst enemy and the front office staff are the worst please get new people worst management ever ! I wish I can give negative stars .. I contacted corporate many times talked to a few people and no one ever gets back no one ever follows up its really sad and frustrating! Living here for 13 months Im just glad its my last month i prayed for this day !

  MAXX Property Management

  Date: 01/04/2023

  We searched our records and can't find you as a tenant in any of our properties at *******. We apologize for any frustration and confusion with the property management company you are currently with.

• Review fromAl H

  Date: 11/02/2022

  If I could give this company 0 stars, I would. When I first read reviews about *********** it seemed like it was a bad idea to rent from them and I wish I would have listened. I expected to lose my deposit after moving out but did not expect further charges after the fact. My girlfriend and I along with our roommate spent a full week cleaning the place only to have a company come in behind us that cleaned and repaired everything. The communication around the whole process was not clear and very shady. We were stuck with an additional bill and sent the invoice that stated "we (as in *******) decided to have the entire carpet replaced" and when trying to understand how that was our fault I was stonewalled and could not meet on a common ground. If you are thinking of renting from this company, please reconsider and save yourself from a major headache.

  MAXX Property Management

  Date: 11/03/2022

  This is concenring feedback to receive. We are sorry that you're frustrated with your experience with us. We certainly want more resident satisfaction than this, so we should speak about your comments directly in order to improve moving forward.MAXX - Customer Relations Team - **************

• Review fromGabrielle H

  Date: 10/30/2022

  If I could leave 0 stars I would. Beware of ****************** condos in ***********. I spent hours cleaning, took time off work, hired a professional cleaning company, replaced blinds, went to the paint store THREE TIMES to get the right match. They will not supply you with the paint code. After you move out they have 30 days to return your deposit. I got an email on 10/28 saying that their cleaning, painting, and repairs exceeded my $1300 deposit and I owe over $**** now. Due on 11/3 and then it's a 40% collection fee plus attorney fee. This is absolutely mind boggling to me and has destroyed my upcoming Christmas for my family, as I do not have an extra **** laying around. The condo was spotless. I don't understand. They charged me for not cleaning out the air vents like the ones in the ceiling. The picture "proof" that they uploaded shows un broken blinds in the background then all of a sudden they are broken in the next picture. Please do not rent here. Find a small house instead for the same price.

  MAXX Property Management

  Date: 11/03/2022

  This review is very concerning to receive. We strive to deliver a seamless and accommodating ******************* for our residents, and it is never our intention to take advantage of them. I am sure my manager would appreciate the chance to speak with you directly to see what more I can do to address this feedback. If you are willing to discuss this further, please feel free to reach out to us. Thank you. Contact: MAXX - Customer Relations Team - **************

• Review fromBann L

  Date: 10/12/2022

  WORST Management EVER!!!They dont even deserve 1 star! I wish I read all these before every getting involved with this company! When I moved into my town home it was disgusting! There were tons of half a** patches you could see on the walls that were never painted over.! No shower rods, No bath plug for bathtub, I found a previous tenants cutting board in my cupboard while moving in.. They don't CLEAN!! Whoever they had carpet the building left pieces of something under the carpet! So when you walked you could feel metal parts. The window screens where all bent or broken, the cheap wood flooring they laid down had air pockets under it. The screws on most of the doors were stripped. Staples from the carpet everywhere. The garage had a bent panel PRIOR to moving in. After 42 days of moving out and multiple voicemails and phone calls made with no response I received a statement for over $1300 for repairs. I spent over a week making sure that place was actually clean! It looked better the day I left than it did the day I moved in! Now they are trying to charge for multiple things that were there PRIOR to me moving in! We were good tenants, never complained, made sure we kept things like new, always cleaned up the garbage all over the premises, Especially by the play ground area! They only have a few Garbage cans that tenants can take there trash to and they were always overflowing! ants and bugs everywhere. Parking is a joke, they tow every chance they get. After a neighbor moved out the cleaning van was there for 1 day! they left the garage door open for days with no one in the unit. I will NEVER refer to maxx property and I will NEVER work with that company again. They do not care about their tenant or property for that matter! People were always drinking, playing loud music, smoking in the garages. between the trash all over, lack of parking, and the shady management I am grateful to be done with these people! Do work with this Company!!!!!

  MAXX Property Management

  Date: 11/03/2022

  We strive to provide the most accommodating move-out process as possible, and we're very sorry your wife's roommate experienced several issues. We're surprised to see this number considering the context you've described, and we will look into what happened here. If you're willing to discuss this with us further so we can know the resident's contact information, please give us a call.Thank you,MAXX - Customer Relations Team - **************

  MAXX Property Management

  Date: 11/03/2022

  This is concerning feedback to receive. I'm sorry that you're frustrated with your experience here and that you're disappointed with the charges you received. We aim to keep our community in excellent shape, but it's clear that we left a different impression. We will discuss your feedback with our team in order to improve moving forward. If you'd like to speak about this further, please reach out. MAXX - Customer Relations Team - **************

• Review fromNeal H

  Date: 10/01/2022

  You will never get your deposit back, no matter how much you clean/paint! They will take pictures of perfectly clean appliances and surfaces and then charge you an arm and a leg. It's a total scam. I've talked to several others in the neighborhood now and they have had the same issue. I've never lost any of a deposit in all my life and I've lived in many places. No landlord I have every worked with has treated me or anyone else I know like this. They don't respond when you call either. They know they are ripping people off and that the tenants can't do anything about it.

  MAXX Property Management

  Date: 11/03/2022

  This is not the feedback we're used to seeing. We're sorry that you're frustrated with your experience. We want our residents to be more satisfied than this, and we will speak with my team in order to improve moving forward. If there is anything else we can do for you or any further feedback you'd like to share, please let us know.MAXX - Customer Relations Team - **************