Complaints
This profile includes complaints for Authorize.Net's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 52 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/07/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I use authorize.net for shopify, shopify alerted me I have 30 days to update my payment processor, because it will no longer be compatible, I attempted to do this though authorize .net and was told it could not be done and to call a third party. Shopify is making clear authorize.net processor needs to be updated and your company refuses to update the processor. I need the processor updated so I can keep accpeting payments and your company gagve me run around instead of updating Please update the processor Gateway ID ******* email ********************
Business Response
Date: 05/14/2024
Hello ******,
I would like to thank you for contacting Authorize.net through the Better Business Bureau. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I located gateway ******* under the business name osm buy and I will be responding to your complaint from this account. If this is not the correct account, then please let me know.
It does look like you have opened case ********* with our digital team and they are awaiting additional information. They need to understand more about what Shopify is asking and if you do want to update your processor you would need to attach the *** sheet to your case. This sheet has a list of the numbers and the name of the new processor you would like to switch to. Normally you would get this information from your ******** Service Provider (MSP).In addition to your support case, we offer 24x7 via chat and phone as well *************. Once you have your *** sheet from your MSP just give us a call and it only takes a few minutes to update your account.
I want to apologize for the misunderstanding/miscommunication; however, I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!
Regards,
**************Initial Complaint
Date:03/12/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Authorize.net approved my business as a merchant company, my costumer start shopping from my website after 3 days Authorize.net close my account with out any officiation and hold $800 for minimum of 30 days, this is a kind of new business and $800 holding money can effect the business, they could not approved me and I had a chance to apply for another company. Probably they try to collect some capital from businesses, otherwise they should disapproved me in the first placeBusiness Response
Date: 03/14/2024
Greetings ******,
I would like to thank you for contacting Authorize.net through the Better Business Bureau. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I located gateway ******* under the business name PNB and I will be responding to your complaint from this account. If this is not the correct account, then please let me know the correct gateway ID for reference.
When you were originally approved for the merchant account through **********************, our underwriting team had done enough underwriting to approve you. However, the underwriting process is not complete until after transaction processing has taken place and our underwriting team can do an initial review. Upon finishing that initial review, your business model no longer fell under our sponsoring bank's guidelines for businesses that we can support with merchant accounts and the merchant account was terminated.
When a merchant account gets terminated, the funds are placed on hold for a minimum of 30 days up to 120 days. You may be eligible for an early release of funds. To see if you are eligible, you will need to call our merchant account support team at ************.
I want to apologize for the misunderstanding; however, I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!
Regards,
Lincoln G.Initial Complaint
Date:12/19/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21032615
I am rejecting this response because:Indeed there is a lot of confusion between you, Paysafe, ***************** services, and the bank.
The bank (***** Fargo) says that the *** debit descriptions you are sending are inadequate and vague.
Even though we called support to close the account and did not process any transaction since June 2022 and the closing of the account, you charged us quite a lot of money, but Flagship also charged us over $3,000 extra.
As a compromise, we will accept $250.00.
Thanks
Sincerely,
*****************************Business Response
Date: 12/20/2023
Greetings ****,
I would like to thank you for contacting Authorize.Net through the Better Business Bureau. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I located gateway ******* under the business name Sensible EMS and I will be responding to your complaint from this account. If this is not the correct account, then please let me know the correct gateway ID for reference.
I understand that you want to get some additional settlement in regards to the Authorize.net account as you thought you had cancelled it when you switched to a new ******** Services Provider (MSP) or Processor. Cancelling with your MSP or Processor does not cancel the Authorize.net account as we are separate entities. We received no request to cancel this Authorize.net account until 12/19/2023 and which point it was explained that Authorize.net, according to the merchant agreement that was agreed to when you activated the Authorize.net gateway, does bill every month regardless of if the account has transactions running through it since the billing is based off of access, not usage. See section 5 and 6 of the below merchant agreement.
********************************************************************************************************
At the time of closure we were under no legal obligation, per the merchant agreement mentioned above, to refund any of the fees we had charged you. We understand that things happen and transitions can be confusing, however, so we refunded 8 months worth of fees ($183.60) as a courtesy. We feel that this is more than fair, but I was able to refund 2 additional months of the fees we billed you ($45.90) which equates to a total refund of 10 months ($229.50), or half of what you were billed.
I want to apologize for the confusion; however, I am happy that I was able to provide you with further information, additional refund, and address this issue for you. Thank you for contacting us and have a great day!
Regards,
Lincoln G.Business Response
Date: 12/25/2023
Greetings ****,
I would like to thank you for contacting Authorize.Net through the Better Business Bureau. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I located gateway ******* under the business name Sensible EMS and I will be responding to your complaint from this account. If this is not the correct account, then please let me know the correct gateway ID for reference.
Paysafe, ***************** Services, Authorize.net, and your bank are all separate entities and cancelling your account with one, does not close them all as explained previously.
Our ACH billing descriptor is the following "AUTHNET GATEWAY DES:BILLING" which makes it quite clear that Authorize.net would be billing you. We received no communication to close the Authorize.net Gateway mentioned above until 12/19/2023 at which point the account was closed and were issued a refund of 8 months of fees. We have now, as an extra courtesy, extended that refund to 10 months of the fees, which is half of what you where billed.
We also explained previously that Authorize.net is legally allowed to bill you every month whether or not the account is used as our monthly gateway fee is based off of access to the service, not usage of the service. See the merchant agreement that you agreed to during the activation of your Authorize.net account below. We were also under no legal obligation to refund any of the fees. We will be unable to refund any more of the fees that we billed you, but have been more than generous in meeting you half way because we know things happen and not everyone pays close attention to their billing statements.
********************************************************************************************************
In order to address the $3,000 that Flagship charged you, you will need to reach out to them.
I want to apologize again for the misunderstanding/miscommunication; however, I am happy that I was able to point you in the right direction and address this issue for you. Thank you for contacting us and have a great day!
Regards,
Lincoln G.Customer Answer
Date: 12/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
Date:12/19/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: 21032357
I am rejecting this response becauseWe do not agree with the response. Our merchant services card provide IS Autorize.net now ,and for years. The support is below. As you will see the
transaction is/was via AUTHORIZE.NET . We need our funds, and expect them to be released into our account today. In addition we have email support to
the Auctorize.net account manganers , and the alleged risk manager . They do not respond to our demand emails, answer the provided number. We will include these
folks , personally in our legal action if needed.
Merchant Profile
Help
****** Group
Payment Gateway ID: [ ******* ]The transaction in claim is for $22,600.00 almost 2 weeks , ago .
Transaction Detail
Help
Transaction ID: ************ Create ARB Subscription from Transaction
Transaction Status: Settled Successfully
Settlement Information
Settlement Amount: USD 22,600.00
Settlement Date and Time: 11-Dec-2023 16:24:27 PST
Business Day: 11-Dec-2023
Batch ID: *********
Authorization Information
Authorization Amount: USD 22,600.00
Submit Date/Time: 11-Dec-2023 12:18:52 PST
Authorization Code: 05590Z
Reference Transaction ID: Not Applicable
Transaction Type: Authorization w/ Auto Capture
Market Type: MOTO
Product: Card Not Present
Address Verification Status: AVS Not Applicable (P)
Card Code Status: Not Applicable
CAVV Result Code: Not Applicable
Fraud Score Applied: Not Applicable
Recurring Billing Transaction: N
Partial Capture Status: Not Applicable
Customer IP:
Payment Information
Card Type: MasterCard
Card Number: XXXX9903
Expiration Date: XXXX
Total Amount: USD 22,600.00
Order Information
Invoice #: ******
Description: KENWORTH
Sincerely,
*******************Business Response
Date: 12/20/2023
Hello ***,
I would like to thank you for contacting Authorize.net through the Better Business Bureau. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I located Authorize.net gateway, ******* under the business name ****** Group and I will be responding to your complaint from this account. If this is not the correct account, please let me know the correct gateway ID for reference.
On this gateway, Authorize.net is not serving as your ******** Service Provider (MSP), the company who provides you with funding. Since this is a funding concern, you will want to reach out to the company who normally provides you with deposits. If you dont know who that is, your bank will most likely be able to provide you with a phone number for whichever company has made deposits for you in the past.
I want to apologize for the misunderstanding/miscommunication; however, I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!
Regards,
****** WBusiness Response
Date: 12/25/2023
Hello ***,
Thank you for your response. I do apologize but Authorize.net does not provide you with your deposits. Your gateway with Authorize.net has been open since this year. We authorize the credit card transactions on your account and then send the information to your ******** Service Provider (MSP). It looks like your Authorize.net gateway was opened by one of our Partners, iPayment, **** The phone number I have for them is: **************.
They may be your MSP or may know who your MSP is. If they dont handle your deposits, I would suggest calling your bank and asking for the name of the company who provided your deposits in the past.
I want to apologize again for the misunderstanding/miscommunication; however, I am happy that I was able to point you in the right direction and address this issue for you. Thank you for contacting us and have a great day!
Regards,
**************Initial Complaint
Date:12/03/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:As of 12/7/2023 not paid us the money they owe us. We will be cancelling our account with them once all monies are paid. If this is not done by the 15th of December we will be reaching out to the State of Florida Attorney General's Office.
****** *****Business Response
Date: 12/04/2023
Greetings ******,
I would like to thank you for contacting Authorize.Net through the Better Business Bureau. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I located gateway ******* under the business name “**** ********** ***” and I will be responding to your complaint from this account. If this is not the correct account, then please let me know the correct gateway ID for reference.
I can understand your concerns over the funding hold for credit card transactions. This is a standard practice for all new merchants who have a merchant account through Authorize.net; as with all underwriting done, there are internal checks and balances in place to ensure the protection of Authorize.net and the businesses we work with. As part of these underwriting practices, it is standard to have a funding hold period (please see section 15 of the acquirer agreement that can be found in the "merchant profile" page of your Authorize.net merchant interface). Once initial transactions have been processed, our underwriting team does their final underwriting review; at which point they may ask for additional documentation. Once the final underwriting review is complete, the account will be moved to our standard funding hold period, which is 5-7 business days.
I did some research and found that you have called in before and we have released a part of your funds already. To get the remainder of your funds released, you will need to call our merchant acquiring team at ###-###-#### during their business hours, 7am-6pm Mountain Time Monday through Friday.
I want to apologize for the misunderstanding; however, I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!
Regards,
Lincoln G.Business Response
Date: 12/11/2023
Greetings ******,
I would like to thank you for contacting Authorize.Net through the Better Business Bureau. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I located gateway ******* under the business name “**** ********** ***” and I will be responding to your complaint from this account. If this is not the correct account, then please let me know the correct gateway ID for reference.
I understand wanting to get the money for the transactions you have processed. I do see that you had contacted us on 12/8/2023 to close your Authorize.net account. The representative that you had spoken with had requested that the rest of your funds be released to you and had gotten a response that we had already released the remainder of your funds that day. If you haven't seen those post to your bank account yet, they should post within 2-3 business days depending on how long it takes for your bank to post them to your account.
I want to apologize for the misunderstanding; however, I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!
Regards,
Lincoln G.Customer Answer
Date: 12/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:11/14/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been in business for a decade now. I started with authroized.net and after a few years went with another vendor. Recently I went back to authorized and so wish I hadnt. They have been holding my funds for over a month. Why? Because I hit some imaginary threshold that Im now at aligns with my business that they approved. How much are they holding? Over $170,000.00. After weeks of requesting my money, was informed yesterday that they would be releasing the funds. This morning, not only was there no $170K deposited, they actually took $7,800.00 with no information l, just a withdrawal. This put our account in the negative and our payroll will now not be able to be processed. We have not been able to conduct business IE order raw materials and manufacture product to fulfill orders. We have lost several significant clients and now an employee. We want an explaination, our money owed and damages.Business Response
Date: 11/15/2023
Hello *****,
I would like to thank you for contacting Authorize.Net through the Better Business Bureau. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I located 2 Authorize.net gateways, ******* and ******* under the business name GENEPRO PROTEIN and I will be responding to your complaint from these accounts. If these are not the correct accounts, then please let me know the correct gateway ID for reference.
On both gateways, Authorize.net is not serving as your ******** Service Provider (MSP), the company who provides you with funding. Since this is a funding concern, you will want to reach out to the company who normally provides you with deposits. If you dont know who that is, your bank will most likely be able to provide you with a phone number for whichever company has made deposits for you in the past.
I want to apologize for the misunderstanding/miscommunication; however, I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!
Regards,
****** WInitial Complaint
Date:09/30/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************lder. She said you should get a reply and release by Monday or Tuesday! Unbelievable! I said why was this transaction flagged? Ive been in business 18 years with over ****** orders with Square and not once had this problem? She said you are a new account and any large transaction could be flagged until you build history with us past 90 days before flagging will be less. I said you are kidding me! She also said you are limited to the $14,000 monthly sales transactions ir risk more orders being held for review. What? I just added 105 new clients from a recent expo and Will he more than doubling my business and your telling me to expect more holds? She said yes. After 90 days you can request a review to raise your limit. I said I cant wait 90 days! I said you are anti business and archaic ****s style service! I says your competitors dont have your restrictions. She said we are not our competitors. I said you sure are not! Run from Authorize.net. They wont help you!Business Response
Date: 10/06/2023
Greetings ****,
I would like to thank you for contacting Authorize.Net through the Better Business Bureau. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I located gateway ******* under the business name PrinterShoppe,LLC and I will be responding to your complaint from this account. If this is not the correct account, then please let me know the correct gateway ID for reference.
It doesnt look like we control the funding on your Authorize.net account. You will want to get in touch with your ******** Service Provider (MSP) to discuss any holds.Authorize.net authorizes the credit card transactions that come into your gateway and after we have authorized them, we will pass that information at the end of the day to your MSP so they can provide you with the funding based off what we tell them has been authorized. Please reach out to your MSP for more information on your missing funds.
I want to apologize for the misunderstanding/miscommunication; however, I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!
Regards,
**************Initial Complaint
Date:09/30/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because: There is no justification for freezing my company's 14k plus which has been already withdrawn from the clients' bank account. To hijack and keep our hard earned money hostage based on baseless or no evidence or explanation is robbery. I am back with PayPal and I transfer my funds successfully every night and if there is a charge back or a claim (very rare or nonexistent), I address it accordingly with evidence and attachments with proof and if the claim turns out to be in the favor of the card holder, PayPal withdraws and reverses those funds from our bank account which your company already has and approved. I request that you release our funds now based on the history and absence of any charge-backs and if for some rare unforeseen reason there is a charge-back the proper paper work is sent to me to reply and provide proof of services provided. Your decision to withhold 14k of our money based on some underwriter's arbitrary decision, after we had been approved, is unjust and frankly should be illegal. Meanwhile you are acting as a gateway only and charging me a monthly fee for a service that I am unable to use since you closed my processing account and have not contacted me, as promised by your representatives, for another processor that would be able to work with us. We are not a high risk business and have been in business for 30 years! We work with homeland Security, The FBI, hundreds of State Boards and thousands of accredited universities in the United States and have never ever been treated so badly by anyone as we have with your company.
Sincerely,
**** *****iters/Risk Department which had already approved my account. The next day I called again and I was told that it takes two business days to get a reply and a decision. Meanwhile, $14,000 of funds were accumulating and not being transferred to my bank account. I explained that my application was already activated by the underwriters and I was using Authorize.net to process my online payments which now have summed up to over $14,000 and have not been deposited into my account. The representative told me to wait for their decision and I would get a reply soon and there should be nothing else that they will need. I explained that the bank account had been verified in the initial application and why was I being asked to provide this information again which I once again gladly offered with the voided check. He could not explain and once again asked me to wait for a representative to contact me. I received an email that my account had been closed and that my funds would be held up for 120 daysBusiness Response
Date: 10/06/2023
Greetings ****,
I would like to thank you for contacting Authorize.Net through the Better Business Bureau. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I located gateway ******* under the business name “******** *********** ********** ********** ****” and I will be responding to your complaint from this account. If this is not the correct account, then please let me know the correct gateway ID for reference.
When you were originally approved for the merchant account through Authorize.net, our underwriting team had done enough underwriting to approve you. However, the underwriting process is not complete until after transaction processing has taken place and our underwriting team can do an initial review. During that initial review, our underwriting department may ask for additional documents, which they did in this instance. Upon finishing that initial review, your business model no longer fell under our sponsoring bank's guidelines for businesses that we can support with merchant accounts and the merchant account was terminated.
When a merchant account gets terminated, the funds are placed on hold for up to 120 days. You may be eligible for an early release of funds. To see if you are eligible, you will need to call our merchant account support team at ###-###-####.
I want to apologize for the misunderstanding; however, I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!
Regards,
Lincoln G.Business Response
Date: 10/18/2023
Greetings ****,
I would like to thank you for contacting Authorize.Net through the Better Business Bureau. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I located gateway ******* under the business name “******** *********** ********** ********** ****” and I will be responding to your complaint from this account. If this is not the correct account, then please let me know the correct gateway ID for reference.
I apologize that the first that the first response was not acceptable. I certainly understand the frustration of the money being held and would like to further explain why Authorize.net is currently holding the funds after your eCheck account was terminated.
I do want to clarify that according to the eCheck.net service agreement that was signed when applying for eCheck, "Upon termination of the effective term of this Agreement for any reason, Authorize.net may withhold payment to Merchant for such period of time necessary to establish a Reserve Account to cover any potential Chargebacks, refunds and/or uncollected discounts or fees." See section 10.3 on page 8 of the following document:
*********************************************************************************************************
I would like to clarify that eCheck transactions are ACH transactions, meaning if there is a chargeback, there is no dispute process. As such, Authorize.net takes on the risk of your eCheck processing. Because of this Authorize.net is able to withhold funds as stated previously to cover chargebacks, refunds etc. You may also read section 5.3.1 of the above agreement.
You may also qualify for an early release of funds. To see if you qualify, please reach out to our merchant acquiring team at ###-###-####.
I want to apologize for the misunderstanding/miscommunication; however, I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!
Regards,
Lincoln G.Customer Answer
Date: 10/19/2023
Complaint: ********
I am rejecting this response because: The mentioned echeck account was terminated because your echeck system with not work properly with Jotforms and it was terminated immediately and the same day. The forms used on my website with Jotforms can only accommodate either credit cards or echeck which was not an option used by my clients. If you check our transaction history you will notice that all the charges are credit card transactions. Unlike other merchant services, echeck and credit card transactions can be incorporated in one option and implemented on the same form, therefore, no need to build multiple forms of the same form and program and build new website pages pointing to either echeck or credit card options. What you are referring to has absolutely nothing to do with you baseless and arbitrary closure, termination and hijacking of our funds. Once again, I request that you release these funds based on no chargebacks up to now.
Sincerely,
**** *****
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