Complaints
This profile includes complaints for Authorize.Net's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 53 total complaints in the last 3 years.
- 14 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They closed my account and have Been holding my $4000 for over 90 days and won't answer my requests to release.
Business Response
Date: 10/10/2022
Greetings *******,
I would like to thank you for contacting Authorize.Net through the Better Business Bureau. I will do everything I can to resolve your concern in a manner that benefits all parties involved. I have found gateway ******* under business name *********************** and I will be responding to your complaint from this account. If this is not the correct account, then please let me know the correct gateway ID for reference.
I can understand your concerns over the funding hold for eCheck transactions. This is a standard practice for all account closures to ensure that all eCheck transactions have cleared before funds are released.
After reviewing your account, I reached out to our *********************** and requested a review to have the funds released. Unfortunately, due to the history we are currently seeing on returns and chargebacks they were unable to process the release. You should have received a few additional emails from our *********************** with some additional details.
I am sorry for the delay in releasing the funds; however, I am happy that I was able to provide you with further information and address this issue for you. Thank you for contacting us and have a great day!
Regards,
******************Initial Complaint
Date:10/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But I have yet to receive any refund at all.
Sincerely,
****** ****explaining I have not gotten anything stating that I was going to be charged continuously for a denied account. He walked me through the step to try an login into my account which I didnt have access to and kept getting a “ EXPIRATION PASSWORD ERROR”. Which is proof I did not have access to this account at all and he closed the account manually on his end today10/4/2022. I asked for a refund for all trancations back to 06/2021 and said he could only refund 2 payments out of 14. have 0 emails, mailed bills or phone calls telling me about these charges and Darrell did not care one bit how this was a error on their side. To prove how much of a scam this is, the charge has been changed to $30 as of august. If I was a member why didn’t I get a email to confirm the service will go up? I have totaled up to $350 worth of transactions for literally nothing and Darrel refuses to refund me for all those transactions.Business Response
Date: 10/10/2022
Greetings
******,
I understand the concern over the fees being billed.
The account was activated, and the fee schedule was agreed to 04/25/2022. When
an Authorize.Net account is in an open status, the monthly billing will
continue while this service is available for use. In the complaint you mention
you received an email on 4/25/2022 which stated that your application had been
denied and that we were sending you to a partner. In this same email you will see that we also
mention that your Authorize.Net Payment Gateway account ******* will not be
affected by this decision. The reason for this is that you can also connect
another Merchant Account to the Gateway so until we are contacted to close the
account it will remain active.
Reviewing your account, as you mentioned, I do see
that you spoke with one of our Account Specialists to close your account on
10/4/2022 and was sorry to hear that you were unable to login. The error you
were receiving was due to the length of time it has been since the account was
last logged into, so I do apologize. I also see that our Account Specialist was
able to refund a total of $135.00 which covers a total of 4 months of fees and
as I understand the confusion as to which account the decline was for, I have
refunded an additional 5 months for a total of 9 months all together in the
amount of $260.00. If you happen to see any other charges from Authorize.net on
your bank statement, please feel free to call us at our 24x7 support number
(877) 447-3938 our agents would be happy to look into it for you.
Thank
you for contacting us and have a great day!
Regards,
Lynette
W.
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