Reviews

This profile includes reviews for Acima's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Acima

  PO Box 1667 Draper, UT 84020-1667

  
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  Acima

  13907 Minuteman Dr 5th Floor Draper, UT 84020

  

Review Details

• Review fromWinston E

  Date: 03/21/2025

  The Worst Experience Ive ************************* Stay Far Away from ACIMA. This has been, without question, the most disgusting and unprofessional experience Ive ever had with any business in my life. If you value your time, your money, or your peace of mind, do yourself a favor and dont even think about doing business here.I spoke with two so-called customer service reps. *** of them, ********, tried to apologize for the outrageous behavior of her colleaguebut honestly, the damage was already done. That colleague was beyond rudearrogant, dismissive, and clearly lacking even the most basic training in how to speak to a human being. They hung up on me in the middle of the conversation, and then, as if that wasnt bad enough, completely ignored my calls afterward. No answers. No callbacks. Just straight-up disrespect.This isnt just bad serviceits disgraceful. Theres no accountability, no professionalism, and absolutely no regard for the people theyre supposed to be helping. Its like they go out of their way to make your situation worse.I deeply regret ever doing business with this company. I wish I could go back and warn myself to run in the opposite direction. This experience has left a bitter taste that I wont forget, and Ill be telling everyone I know to avoid this place like the plague.They dont deserve your time. They dont deserve your money. And they definitely dont deserve another chance. I agree with everyone else, they are a BIG SCAM.
  

  Acima

  Date: 03/31/2025

  *******, Im really sorry you had such an unpleasant experience. Would you give us a chance to see what happened and whether theres anything that can be done? You can reach us at ************.

• Review fromOthashia H

  Date: 03/14/2025

  This company is a complete scam. Paid off my lease agreement on 3/13. Next thing I know I am getting hit with another $89.00 for a catch up plan. When I have no acknowledge of. I would advise not to lease through them ever again. Representative doesnt seem to knowledgeable as well as they are quick to try to make payments. If youre looking to lease. DO NOT DO IT WITH THIS COMPANY.
  

  Acima

  Date: 03/31/2025

  Othashia, Im really sorry you had such an unpleasant experience. Would you mind getting a hold of us at ************? Wed really like to see where things went wrong and what can be done about it.

• Review fromAshlie B

  Date: 03/10/2025

  If I could leave no stars I would! This place is scamming people! We got an atv and 2 days later it broke down and didnt run again we fought with the company back and forth finally to get a second one brought to us this first one Got here at 1130 at night the second at 130 in the morning we get the new one with the same issue the next day ! Tried to cancel the loan they put a hold On it and were supposed to end the loan after trying to contact the *** broker whom is not even licensed they placed us on hold for HOURS ! Its absolutely disgusting how these people are trying to force us to pay for something that is broken and we have begged them to come get this junk out the yard with no response next step is filing a report and hiring a lawyer to sue this company! I DO NOT RECOMMEND THIS COMPANY!
  

  Acima

  Date: 04/04/2025

  ******, that sounds frustrating and not at all what we want our customers to go through. Would you mind reaching out to us about it at ************ so we can try to fix it for you?

• Review fromKenneth W

  Date: 03/10/2025

  First lease was great no issues, second lease and now there's a problem. On 2/26/2025 I made sure that there was no pending payments or anything as I owed roughly $755 left. I paid off that amount and on 2/27/2025 wife noticed there was a pending transaction in our bank account. When I went back on to the site sure enough there was another charge. On 2/28/3025 as I had to work on the 27th I called an spoke to a gentleman and said that I would be getting a refund as it would be an overpayment and it would go back into my account automatically. Today would have been about two weeks and still nothing so I called back in. Now they are saying that it was part of the payment already in progress when there site showed nothing, and that the price would have been higher if that wasn't the case but on 2/24/2025 it still showed the same buyout price as wife and I were were calculating that we needed to spend to pay of a few other things as well. I will not be doing business with them again.
  

  Acima

  Date: 03/31/2025

  *******, thanks for taking the time to rate us. Based on your rating, its clear that your experience with us was less than ideal. Wed love a chance to talk to you about how we might improve. Would you mind reaching out on our website chat, or calling our customer service line at ************?

• Review fromShannon K

  Date: 03/01/2025

  Beware, as they seem intent on taking your money! I entered into an agreement for a $539.00 purchase, agreeing to bi-weekly deductions starting October 25, 2024, and was promised I could pay it off interest-free within three months. By November 12, 2024, I had already paid $500.91, yet no further deductions were made, leaving just $38.09 unpaid. Now, they're demanding nearly $500 from me! Ive spent over two hours on hold only to be told that since the payment wasn't processed as per our agreement, I owe additional fees. If they had followed the terms, it would have been resolved in under a month. This is outrageous, and they must be held accountable for exploiting consumers. I've always honored my financial commitments and maintain good credit, so this treatment is truly baffling. I'm seeking assistance from higher authorities and have involved both legal counsel and the president to advocate against their unfair practices. Do your research and protect yourself from being taken advantage of!
  

  Acima

  Date: 03/03/2025

  ******* , its important that our customers have a positive experience. Could you contact us at ************ so we can gather some details? Lets look into it together and get you taken care of.

• Review fromMichael C

  Date: 02/28/2025

  This company has called me 2 times a day everyday saying my account is hundreds past due when this is not true. I returned the items back to them weeks ago because I no longer needed them and no longer wanted to pay that extremely high monthly payment. I used them 2 times and the first time was great. This time was horrible and I will never use this company again. When I get these calls they say oh you need to talk to another department because we have no records of you returning the items. Then I am placed on hold for an hour and I give up and end the call. Then they call again and have to go through it all over again. It is not my fault or my job to have them do their job to note the account correctly that the items were returned weeks ago. I had to take off work 2 days to get the items returned due to the first company who they sent out never showed up. I also recorded all my calls and and I have cameras in my house showing the items being returned to them. YES I did speak to the correct department and YES the items were returned and NO I do not owe anything. I called them again to get this resolved and was on hold for 45 minutes then they hung up.
  

  Acima

  Date: 03/03/2025

  *******, Im not sure where things went wrong, but we would appreciate it if you would contact us at ************ so we can find out what happened and determine what our options are going forward.

• Review fromCuitlahuac R

  Date: 02/26/2025

  Horrible experience!! I bought $1800 tires and since I didn't pay in 120 days now I have to pay close to $4500. Scam of a place so unethical!!!
  

  Acima

  Date: 02/27/2025

  Cuitlahuac, wed like to get further details. Lets work together to get to the bottom of what happened and how we can fix it. Please contact us at ************ so we can talk.

• Review fromErica J

  Date: 02/25/2025

  They lied and said I owe more than what it says when all my payments went through its. A money scam for sure.Was put on hold multiple times then hung up on. I went from owning 1900 to 6k
  

  Acima

  Date: 02/26/2025

  *****, I'm sure that some misunderstanding must have happened along the way. If weve made a mistake, we would like a chance to fix it. Would you mind contacting us at ************?

• Review fromJonathan A

  Date: 02/21/2025

  The worst !!! Charged me a fee when card doesnt go through even though I make the payment in the due date . Such a scam ..
  

  Acima

  Date: 02/24/2025

  ********, so sorry to hear about your negative experience. Please reach out to us at ************ so we can look further into it.

• Review fromFelicia G

  Date: 02/18/2025

  I financed a phone with a couple accessory pieces that totaled $380. I put down $100 which my finance loan that was explained to me and should have been $280 and it states that on the invoice that I received from the retailer (which I received another copy from and furthered asked for more clarification form the agent) on February 17th 2025. He told me to give them a call and get it corrected because on the portal it says IF I dont comply with the early buy out it would be $676.64 plus tax.. The cellular agent stated my monthly payments will be added towards the early buyout and that I could double the payments to get it paid off in time. When I called on Feb 17th the agent for acima tells me that my starting balance is $420 and sum change. How we go from $280 to $420. The agent couldnt explain that and placed me on hold. She then transferred me to the resolutions department or whatever. I held for 30 mins before someone answered. That agent refused to try to understand what I was saying and placed me on another hold for **** near *********************************** By that time I had already called them Again on another phone. Jus to hold for another ************************************************************************************************************************************************ higher authority. She placed me on hold Again and never came back to the phone. 45 mins later I hung up. After reading all these complaints it is confirmed that I am dealing with scammers. This company is Trash and should be put out of business. I have paid thus far $135.36 that has not went towards my purchase so there basically telling me every 2 weeks theyre taking money out of my account for them to keep because I still owe $249.56 plus tax. (Whats the tax amount) There isnt an exact amount or anything that states how much I am to pay. And nothing in the portal that reflects this $420 that I supposedly was being charged. You get negative 5 stars -5
  

  Acima

  Date: 02/19/2025

  *******, wed like to get further details. Lets work together to get to the bottom of what happened and how we can fix it. Please contact us at ************ so we can talk.