Business Profile
Credit Card Processing Services
Comdata CorporationHeadquarters
Reviews
This profile includes reviews for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 73 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAmanda K
Date: 03/17/2023
If I could give them 0 stars, I would. We have had account issues for 4 months straight. Long wait times on hold to get customer service and I've had 3 different explanations from 3 different reps. Account manager's refuse to get on the line, the rep puts you on hold, discusses the issue and then comes back. However, if you get them to walk through the "solution" on their end, they realize it still DOES NOT WORK. This last call was the final straw... I'm on hold for the 5th time on the call and then the line goes dead.
Comdata Corporation
Date: 03/22/2023
We hate to hear you had a negative experience with us. We’d like to look into any issues you may have experienced. For your privacy, please email us at [email protected] using reference number ******** in the subject line. In the body of the email, please share your application or account details and a phone number with the best time to reach you. We will be looking for your email.Review fromAThompson T
Date: 03/16/2023
I have never been late on my payment. 2 days ago, received an "Early Account Limit Notification" message. Never seen this before. Called and was told my account was part of an audit. My fuel purchase limit was reduced from $8000 per month to $900 per week!! For what...Usage. I wasn't using my card enough. What kind of crap is that. Did anyone call me...No. An email sent...No. I go to fuel...and was only able to put in $11. In a truck that holds to 200 gallons of fuel. The agent says they need 30 days to review. How do I work and operate my business? Now I'm abandoned out of state with no fuel. AVOID and Shut them down. This is either a scam company or company run by idiots. Prepare for a lawsuit.Comdata Corporation
Date: 03/22/2023
We hate to hear you had a negative experience with us. We’d like to look into any issues you may have experienced. For your privacy, please email us at [email protected] using reference number ******** in the subject line. In the body of the email, please share your application or account details and a phone number with the best time to reach you. We will be looking for your email.Review fromNICOLA K
Date: 02/23/2023
COMDATA teamed up with ****** to solicit to ALL of ****** independent truckers, and received thousands of customers by teaming up with ****** 1. COMDATA NEVER BOTHERED TO CHECK NEW CUSTOMERS CREDIT FOR THIS FUEL CARD BECAUSE.... 2.COMDATA WAS GAINING THOUSANDS OF NEW CUSTOMERS, AND THEY KNEW TRUCKERS WAS MAKING MONEY WITH ****** AT THAT TIME!! 3. NOW THAT FREIGHT RATES ARE LOW, THOUSANDS OF LETTERS ARE SENT OUT TO CUSTOMERS WITH CREDIT ISSUES! WHAT A SHAME, AND A WAIST OF TIME!Comdata Corporation
Date: 03/21/2023
We hate to hear you had a negative experience with us. We’d like to look into any issues you may have experienced. For your privacy, please email us at [email protected] using reference number ******** in the subject line. In the body of the email, please share your application or account details and a phone number with the best time to reach you. We will be looking for your email.Review fromBrendyn C
Date: 02/17/2023
I have been ignored by fraud dispute department for almost two months. I have saved all emails and documents of me trying to contact every single day for a response for almost two months and heard nothing. I am owed over 800 they refuse to look into. I even filed a police report into the Fraud and there was an arrest made, so I don't know why it's taking so long. This is ridiculous.Comdata Corporation
Date: 02/24/2023
We hate to hear you had a negative experience with us. We’d like to look into any issues you may have experienced. For your privacy, please email us at [email protected] using reference number ******** in the subject line. In the body of the email, please share your account details and a phone number with the best time to reach you. We will be looking for your email.Review fromKellaun F.
Date: 02/17/2023
This company is full of Crap! I filed a dispute with them on Jan. 10th 2022, Here it is Feb. 17th 2023. When i first filed the dispute i was "Assured that ibwill have a response within the 21 business day time frame, here it is going on a month later still no email from the fraud department, still no phone call, all they can say is.....The fraud department will be in contact with you " soon" The card i had stolen came from a plasma center, 2 unauthorized transactions were made on my card! Here I,am donating plasma to save lives, my money gets stolen and they don't want to reimburse me!!! It is really tiresome, annoying,and unacceptable! And at the end of the day they don't cate because it is not their money!! I,am in the process of filing a complaint with the BBB, and the state attorney. If you can stay away from this company ~Comdata card Services~Comdata Corporation
Date: 02/21/2023
We hate to hear you had a negative experience with us. We’d like to look into any issues you may have experienced. For your privacy, please email us at [email protected] using reference number ******** in the subject line. In the body of the email, please share your application or account details and a phone number with the best time to reach you. We will be looking for your email.Review fromTBG Consulting services.
Date: 02/16/2023
The absolute worst fuel card company on this green earth. We were granted 8k on credit After a hard inquiry. We have submitted multiple bank statements and void check for verification, Rep came back and told us The bank account information cannot be tied to the customer TIN number. Rep failed to understand In order to have a business account at **** ** *******, business owners SSN/TIN and business EIN are used to set up account. This information is needed by law to set-up a business bank account. Comdata Rep refuse to understand this process regarding the way our bank account is setup and also refuse to transfer us to a manager in charge.This delay is significantly affecting the way we operate our business this is now becoming utterly ridiculous and officially a clown show. It is now week 4 and still no help or solution from Rep, I won't hesitate to share my dreadful experience with Comdata on my ******* Channel with 30+ Million views... ..it should not take 4 weeks to reinstate credit limit on a new account that as never been used before after my credit was ran with a hard inquiry then being approved for 8k, now all of a sudden they have an issue with the way my business account is setup with my SSN/TIN and business EIN..... And Please Comdata' don't respond with , Thank you for taking the time to speak to me. We appreciate the opportunity to assist you. I will remain in contact with you as we are working to implement....we all know that this is scripted.Comdata Corporation
Date: 02/20/2023
We hate to hear you had a negative experience with us. We’d like to look into any issues you may have experienced. For your privacy, please email us at [email protected] using reference number ******** in the subject line. In the body of the email, please share your application or account details and a phone number with the best time to reach you. We will be looking for your email.Review fromShannon L
Date: 02/02/2023
WORST customer service I have ever dealt with in my 27 years of doing business - they have earned the trophy and I do not foresee any entity dethroning them. Constant run arounds and irrelevant emails. I placed a simple (to 99% of most legitimate businesses) request and they replied with "we are going to help resolve the issue". The next email requested a form be filled out and sent back to them - there was no form. The next email was an invite to go online and complete a survey on how well they resolved the issue. I can manage multiple mishaps; however, this has gone on for months. After several repeats of the same failed service, I am finding it difficult to understand how this company has any business partners, knowing there are other options out there. When other options present themselves, the decision to discontinue business with this company has become an easy one.Comdata Corporation
Date: 02/14/2023
Greetings, Thank you for taking the time to speak to me. We appreciate the opportunity to assist you. I will remain in contact with you as we are working to implement a solution. Your reference number is **********. Thank you again. We value your business. Respectfully, Executive Response TeamReview fromAli T
Date: 01/24/2023
The most horrible company I ever dealt with. The Worst customer service you ever deal with. let me start with their CS: - Unprofessional representative who have absolutely no idea what they're talking about, they don't even have the basic knowledge of their own products... - It takes for ever to reach a live person - Their automated answering machines are the MOST frustrating and lack options and ways to route you to the right place... - Annoying automated calls, " we're sorry you're still holding, one of out team members will be with you shortly, thank you again for your call"... every 5 seconds... Loud music.... Imagine you hear this noise for 45 minutes and going!!!! - I reached out to support via email: I didn't get the answer to my question and I was asked to reply to the survey and rate the rep a 9 or 10. As for Comdata as a financial company: - I used to have a prepaid card that I load every time my balance gets low, it worked ok in the beginning, then one time I loaded $1000 and used around $250 and didn't use for awhile, I guess what? That balance disappeared. I fought it for the longest and at the end I gave up because I reached a dead-end, with them. - I deal with brokers who pay only through a comcheck, so I used their mobile app. card expired, they never sent me a new one, and now I can't access my mobile app or my funds... I reached out to CS and ALL of them they say the same thing: if you don't have the card I can't help you!!! I lost my old card, I don't have a new card ==> they can't help me... What kind of company is this???? I will do whatever it takes to DISCOURAGE every trucker of using this company and their cards, and I'm not the only one who had issues with them. This Company has to go OUT OF Business because they don't know how to do business right...Comdata Corporation
Date: 02/01/2023
Hello, ***. Thank you for your review We apologize for the negative experience you have encountered and wish to assist you as soon as possible Please send an email to [email protected] and enter your reference number **********. An agent will contact you as soon as possible.Review from
Date: 01/19/2023
This company charged a $2,000.00 late fee on payments that were not late and would not refund the money until the next statement date. So they collected $2,000.00 in fees that they were not entitled to receive at any time or any date. In actuality they stole money.Comdata Corporation
Date: 01/31/2023
Greetings! We are sorry to hear of the negative experience you described. If you are still in need of assistance, please feel free to send an email to: [email protected] and use reference number: ********, for additional assistance. Thank you!Review fromDanny R
Date: 01/06/2023
Overcharged my card! Horrible customer service.i cant even log into my account to review what im being charged for. But yet the call me every minute of the day threatening me they will report to credit department if i dont pay now! Haha they are a jokeComdata Corporation
Date: 01/09/2023
*****, We hate to hear about your experience with access to your account and your billing. If you wish to discuss this matter in further detail, please email [email protected] using the Ref ID ********** as the subject line. We look forward to speaking with you!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.