Credit Card Processing Services
Comdata CorporationHeadquarters
Reviews
This profile includes reviews for Comdata Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 73 Customer Reviews
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Review fromCesar i
Date: 06/27/2022
worst service ever anywhere! i was charge near 2000! in transactions that i didn't authorize i called the next morning that i found out about them i was told to file the online report , after that i was told to wait 21 days its been over a month and a half no response at all every time i call is wait 10 more days we will sent you and email or a letter and nothing,
Comdata Corporation
Date: 07/01/2022
Dear ************,
Thank you for speaking with me. We appreciate the opportunity to assist you with this matter. We have taken the following steps to implement a resolution.
* We have sent an urgent request to our team to provide them with the transactions in question. Once I receive the response back, I will follow up with you immediately.
Your reference number is **********.
Thank you again. We value your business.
Respectfully,
Executive Response Team
Review fromLouise A
Date: 06/20/2022
Melissa from the Executive Response Team immediately fixed the problem we were having for 2 months trying to get ******** to increase our credit limit. Thank you, Melissa.Comdata Corporation
Date: 06/23/2022
Greetings,
We are pleased that Melissa was able to resolve your concerns in a timely manner. Thank you for the excellent rating. We will definitely let her know of your review. We want to apologize for the negative experience you previously encountered. Please do not hesitate to contact us for further assistance.
Thank you again. We value Your business.
Executive Response TeamReview fromChris H
Date: 06/14/2022
Worse customer service I have experience with a company. As an admin of my account I have very little control or abilities to fix matters that arise. The cards are always being flagged for fraud and as an admin I am not able to confirm its not. On top of that there is no good direct phone number or email that gets me to the right people or someone who knows my account to help or do anything. The communication is poor and at the end of the day our projects have been delayed all because of their slow response time, their ability to do anything or even help, and lack of urgency or knowing how to do anything at all. They are outdated, out of touch, and behind on friendly interface, processes, and communication. They make it IMPOSSIBLE for you to get in touch with someone when you are having an issue. I can't even being to explain the frustrations this company has given our company and has made my job a living hell.Comdata Corporation
Date: 06/20/2022
*****,
We are sorry to hear your experience with our company has been a negative one.
An agent had sent an email to obtain further information on 6/15/22. At this time we have not received a response.
If you wish to discuss this further, please reply to the email within 24 hours.
Thank you
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