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Business Profile

Carpet and Rugs

Rugs.com

Reviews

Customer Review Ratings

4.81/5 stars

Average of 3,242 Customer Reviews

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Review Details

  • Review fromLeslee M

    Date: 05/12/2023

    I was very pleased to find the perfect rug so quickly on your site. Who would have thought I had several choices in the odd size of 2'7" x 6'. It fits exactly between three pieces of bedroom furniture in our small house. The ordering system was easy and the rug arrived in just a couple of days! The rug isn't as dense as I expected from the photos, but it is soft and does the job next to the bed.
  • Review fromMarie V

    Date: 05/11/2023

    Really beautiful indoor/outdoor rug. I just ordered another smaller one for another area. Shipment was right on time as promised. Great company to do business with.
  • Review fromConnie R

    Date: 05/10/2023

    Your website is easy to navigate, and I love being able to filter by size, shape, and main color so I didn't spend a lot of time looking at rugs that wouldn't work for my space. Can't wait for my rug to arrive!
  • Review fromKaren M

    Date: 05/10/2023

    The 2 hearth rugs are great. The 1 in our home fit perfectly and the larger 1 will be great at our cottage.
  • Review fromLola M

    Date: 05/10/2023

    Although it was necessary to return the rug due to faulty stitching, the service from Rugs. com was excellent. The return was processed and my credit issued within the same day.
  • Review fromJudy W

    Date: 05/09/2023

    Loved my new rug! The colors are exactly as shown and the quality of the rug is very good. Our rug only took a few days to arrive!! Have ordered from this company in the past and will use again if needed in the future.
  • Review fromLisa S

    Date: 05/09/2023

    Far exceeded my expectations. Looks and feels like it should have cost 3times as much. Looks spectacular in my living room
  • Review fromaudrey r

    Date: 05/09/2023

    perfect! the rug is exactly what i wanted. the quality is better than i expected for the great price and it arrived within a week. very happy.
  • Review fromJodie K

    Date: 05/09/2023

    It was a very easy and fast shopping experience! I do wish they had more sizes available, but I found one that works for me and it looks fantastic in my foyer! Better yet, it arrived within just a couple days! No complaints from this shopper. :)
  • Review fromJim O

    Date: 05/08/2023

    We love the soft blue ornate design of our new 12 x 12 rug for our bedroom. We hope it last for years.

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