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Business Profile

Carpet and Rugs

Rugs.com

Reviews

Customer Review Ratings

4.81/5 stars

Average of 3,241 Customer Reviews

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Review Details

  • Review fromconnie b

    Date: 08/15/2023

    I picked this rug off a picture and it looks perfect . It is exactly what I have been looking for. Goes well with my theme. I would definitely use them again
  • Review fromT. R

    Date: 08/15/2023

    Just the rug we were looking for, easy ordering and fast shipping!Thanks
  • Review fromKarin T

    Date: 08/14/2023

    Website makes it easy to purchase with great prices. Loved that you can actually see the exact rug you have chosen in your own home. It came a day earlier than delivery date. Am very happy with my purchase. This is the second time I have purchased a rug from this company.
  • Review fromCindy F

    Date: 08/14/2023

    I love my new rug and the ordering was easy!
  • Review fromKaren B

    Date: 08/14/2023

    Very pleased with my entire transaction. Great price, beautiful carpet, expedient shipping.
  • Review fromPam L

    Date: 08/14/2023

    The rug I ordered was exactly like the picture which was great because it was the color scheme that was most important to me. I ordered a 9x12 area rug and a 2x6 runner in the same design. I was happy with the many choices available and the variety of sizes. Prices for the rugs were very competitive also; however, I ordered a nonslip pad for the 2x6 runner and not only did it cost the same as the rug, it was a pad that I could've purchased at any household store for 1/3 of the price I paid for it on rugs.com. It was too much hassle to return it so I kept it, but will not be buying rug pads from this site again. This is also the reason my review is 4 stars instead of 5.
  • Review fromDonna F

    Date: 08/14/2023

    Just received my rug. Lovely colors, great quality, & bound well.
  • Review fromMary F

    Date: 08/14/2023

    Love it! Arrived quickly, packed very well and looks beautiful. Exactly what I was hoping for!
  • Review fromJenn S

    Date: 08/14/2023

    The rug was better than I imagined and now what a rectangular one!
  • Review fromJaclyn R

    Date: 08/14/2023

    Perfect rug! It is very high quality and looks just as it was advertised online. I am VERY happy with my purchase!!!!

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