Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Carpet and Rugs

Rugs.com

Reviews

Customer Review Ratings

4.81/5 stars

Average of 3,241 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromLeeMarie D

    Date: 08/24/2023

    First, website is misleading. Nowhere did it say that shipping is available to contiguous ** ****** only. AK and ***** ****** Fine. I pay the extra and I'M STILL WAITING. Business follows up with a direct tracking and the items are set to arrive 3-4 weeks later. That's not how ***** WORKS. I PAID FOR 2 DAY SHIPPING NOT 2 MONTHS. WILL NEVER EVER PURCHASE FROM THIS COMPANY AGAIN. Not recommending at all. The item hasn't even arrived and I don't want it. Reading the other reviews, I'm expecting very low quality.
  • Review fromGloria L

    Date: 08/24/2023

    Received my anchor rug for the beach house. It is a great addition to the house and our beach theme decor.
  • Review fromLeslie P

    Date: 08/24/2023

    The rugs are great!I had the most trouble, just trying to give you money! Ended up with two rugs, which will work out just fine, one on Paypal, the 1st one, I had to use a card. (Bummer). But the rugs are great?
  • Review fromTeresa K

    Date: 08/24/2023

    I love my new rug! It arrived promptly and is beautiful in my room!
  • Review fromMelissa D

    Date: 08/24/2023

    It was good. I did purchased expediated shipping, and it still took a while to get the rug. Maybe not worth, spending the extra $20. The rug quality itself is amazing.
  • Review fromMichaele M

    Date: 08/24/2023

    What a bargain!!! Shipped super fast too. The color was perfect and the quality for the price is unmatched. Very happy with this purchase!
  • Review fromDanielle G

    Date: 08/24/2023

    This is a great rug! *********** keep walking on it telling me how soft and beautiful it is. :) Great price and fast shipping!
  • Review fromJerome B

    Date: 08/24/2023

    I had an excellent experience with rugs.com. My rug was delivered as expected and it looked just like the online version. Excellent quality.
  • Review fromColin B

    Date: 08/23/2023

    On time, correct product and as advertised at reasonable prices
  • Review fromSarah A

    Date: 08/23/2023

    I love my rug! It looks great and looks just like the pictures online. It also fits perfectly in the space!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.