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Average of 52 Customer Reviews
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Review fromKiLee D
Date: 11/12/2024
The team at *************** are great! the office staff was friendly and helpful prior to our move. The movers were fast, friendly and respectful of our belongings. Would recommend!
Don Farr Moving & Storage Company
Date: 11/13/2024
Thank you so much, *****, for your wonderful review! We're thrilled to hear that our office staff and moving team made your experience smooth and stress-free. Its always our goal to provide friendly, efficient, and careful service, and we're glad to know we hit the **** for you. Your recommendation means the world to usthanks again for choosing *** **** **********************************************Review fromLaDonna C
Date: 11/04/2024
I have used **** **** Moving company twice. One for my family of 4 from ********* to ************. Second time for my mom from ********* to ************. **** **** Moving company and ****** went put of their way to help, communicate and assist with our moves. Both teams of unloaders took great care and concern handling our possessions and went out of their way to make sure our items were well taken care of. **** **** company was very detailed on the invoicing and there was no hidden charges. I would recommend **** **** Company to anyone.Don Farr Moving & Storage Company
Date: 11/05/2024
Thank you so much for your kind words, *******! Were thrilled to hear that both of your movesfrom ********* and Tennesseewere smooth and met your expectations. Our team, including ******, takes great pride in ensuring clear communication and personalized support every step of the way, and its wonderful to know this made a difference in your experience. We're also delighted that our unloading crews handled your possessions with the care and concern they deserve. Thank you for your trust and recommendationits the highest compliment we could receive! Safe travels, and we look forward to helping you and your family anytime in the future.Review fromKayden R
Date: 10/22/2024
****** helped me move into my new place and was very polite and worked very hard. Thank you!Don Farr Moving & Storage Company
Date: 11/05/2024
Thank you for the wonderful review! We're delighted to hear ****** provided such polite and hardworking service during your move. He truly embodies the dedication we strive for at *************** Moving. Were grateful for the opportunity to assist you and wish you all the best in your new place!Review fromRobert G
Date: 10/18/2024
We had *** **** move us, and it went very well. ****** ******* and **** got along well and were in good moods, which made for a stress-free day. No damage. All trustworthy. All good. No worries.Don Farr Moving & Storage Company
Date: 10/21/2024
Thank you, Robert, for your wonderful 5-star review! We're so happy to hear that Jason, Jordon, and Gary made your move a stress-free experience and brought positive energy to the day. It's great to know that their teamwork and care ensured everything went smoothly without any damage. We truly appreciate your trust in us and are thrilled that you’re satisfied with our service. If you need anything in the future, we’re here to help!Review fromMichelle I
Date: 08/31/2024
***** was amazing and very helpful. Was prompt and I was in and out of my pickup very quickly.Don Farr Moving & Storage Company
Date: 09/03/2024
Thank you so much for your 5-star review! Were thrilled to hear that ***** provided you with such prompt and helpful service during your visit to our **** *************. We strive to make every experience as smooth and efficient as possible, and its great to know ***** made that happen for you. If you need any assistance in the future, were here to help!Thanks again for choosing *************** **********************************************Review fromMashelle J
Date: 07/16/2024
Donn Farr Moving company is kind and professional. ******, in the office, booked our move and was very helpful in planning the dates and helping us know what to expect. Her reminders along the way gave me peace of mind. We moved from ** to ** and needed to store our belongings with them for 2 weeks. ****** and ***** came to VA and packed our belongings onto their truck with care. In **, the movers delivered our belongings to our new home and were equally as professional and caring. I would definitely recommend them and would use them again in the future.Don Farr Moving & Storage Company
Date: 07/18/2024
Dear ********,Thank you for your fantastic 5-star review! We're thrilled to hear about your positive experience with our team. **************, and ***** will be delighted to know that their efforts made your move from ** to ** smooth and stress-free.It's wonderful to hear that ******'s helpful planning and reminders provided you with peace of mind, and that ****** and ***** took great care in packing and delivering your belongings. We take pride in our professionalism and care, and it's rewarding to know that it made a difference for you.Thank you for your recommendation, ********. We look forward to the opportunity to assist you again in the future.Best regards, Don Farr Moving & StorageDon Farr Moving & Storage Company
Date: 07/18/2024
Dear ********,Thank you for your fantastic 5-star review! We're thrilled to hear about your positive experience with our team. **************, and ***** will be delighted to know that their efforts made your move from ** to ** smooth and stress-free.It's wonderful to hear that ******'s helpful planning and reminders provided you with peace of mind, and that ****** and ***** took great care in packing and delivering your belongings. We take pride in our professionalism and care, and it's rewarding to know that it made a difference for you.Thank you for your recommendation, ********. We look forward to the opportunity to assist you again in the future.Best regards,*************** *********************************************Review fromkrystal m
Date: 06/27/2024
The actual movers were great. Kind and efficient but as far as the company I would not use them again.I was quoted one estimate but I ended up paying almost double when the move was completed. I was charged for a third man and not informed ahead of the move. I was charged for boxing of tv and mattress bagging and that was not done. The kicker I was charged $114 to move cheap $10 mirror which was not protected. I was charged for mileage and time for driver going to wrong address to begin the move and then to wrong address to take the belongings.I discussed the price with the service and he took the $114 off and $25 boxing/padding but the 3rd mover and charge for time and mileage were not removed from going to wrong addresses and time to turn around to get to correct locations. He made it sound like I was getting a good deal when items were removed but still paid almost double the estimated cost.I was misled when comparing prices with 2 other companies and I feel **** plays this game of quoting low estimates and then adding additional movers without telling the customer and intentionally going to wrong address to add mileage and time to the estimate.Don Farr Moving & Storage Company
Date: 07/01/2024
Thank you for taking the time to provide feedback on your recent moving experience. We genuinely appreciate your kind words about our movers, as we strive to ensure our team is always kind and efficient.We apologize for the discrepancies you experienced with the final cost of your move. It is never our intention to mislead our customers or add unexpected charges. Your concerns about the additional mover, unperformed services like TV boxing and mattress bagging, and the mishandling of your mirror are taken very seriously.We understand that clear communication and accurate estimates are crucial for a smooth moving experience. We will review your case in detail to identify where our communication may have failed and to prevent such issues in the future.Regarding the charges for the driver going to the wrong address, we apologize for any inconvenience this caused. This should not have happened, and we are investigating how this error occurred.We are committed to making this right for you. Please contact our customer service team at ************ to discuss this further. We want to ensure that any discrepancies are resolved and that you feel confident in the service you received from us.Thank you again for your feedback. We value your business and hope to have the opportunity to improve your perception of our company.Sincerely,The *************** Moving and Storage TeamReview fromPhyllis R
Date: 05/09/2024
I can’t say enough good things about Don Farr Moving. From **** (estimate) to to ***** (dispatch) to ***** (driver), and all the men who helped with loading and unloading… EVERYONE, and I mean EVERYONE, was friendly and professional. They scheduled pick ups to work with my driving plans and I greatly appreciate that! Our belongings were handled with care and made it to our new state without a hitch (except for the rain/flooding and narrow roads—sorry *****). Thank you to everyone who helped make this move hassle free for us!
Don Farr Moving & Storage Company
Date: 05/17/2024
Dear *******,Thank you so much for your wonderful review! We're delighted to hear that your move to ********, *****, went smoothly. Its great to know that ****, *****, *****, and the entire team provided you with friendly and professional service. We understand how important it is to accommodate your plans and handle your belongings with care. Despite the rain and narrow roads, we're glad everything arrived safely.Thank you for choosing *************** Moving and for your kind words. We wish you all the best in your new home!Best regards,The *************** Moving TeamReview fromTim L
Date: 05/07/2024
Did a military move today with Don Farr Moving & Storage. **** and ******* were professional, courteous and conscientious. Excellent service!
Don Farr Moving & Storage Company
Date: 05/08/2024
Thank you so much for taking the time to leave us this fantastic review! We're thrilled to hear that your military move went smoothly and that you were satisfied with the service provided by **** and *******. At Don Farr Moving & Storage, we strive to maintain professionalism and courtesy in every job, and it's great to know that we hit the mark for you. We appreciate your kind words and are glad we could assist with your relocation needs. Thank you for choosing us and for your service to our country. We look forward to serving you again in the future! Warm regards, The Don Farr Moving & Storage TeamReview fromKaiya P
Date: 04/02/2024
I cannot speaks more highly of Don Farr Moving and Storage. *** ** **** cancelled my parents scheduled move 45 minutes before they were to arrive. I searched for local movers and found Don Farr. The reviews were good so I decided to call and oh my goodness am I glad I did. **** took all the information needed to reserve my parents move. He kept saying relax, it’s all good. ****, *******, and *** arrived early and ready to work. As a small business owner I know that employees can make or break your reputation. These men were OUTSTANDING!!! Nothing was too much (although my mom packs boxes with dead bodies they are so heavy), they were pleasant, organized, and efficient. My parents were happy, and they are hard to please. Thank you, thank you, thank you Don Farr Moving and Storage. You all made a bad situation much better. I am definitely using your services in the future. Thank you. ***** *****Don Farr Moving & Storage Company
Date: 04/16/2024
Hi *****,Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with *************** Moving and Storage, especially under the stress of last-minute changes. It's wonderful to know that ****, ****, *******, and *** were able to help make your parents' move smooth and stress-free. We pride ourselves on our team's ability to handle any challenge with a smile, and it sounds like they did just that!We're grateful that you chose us in your time of need and are looking forward to assisting you again in the future. Should you or your parents need anything else, don't hesitate to reach out. Remember, relax, its all good!Warm regards,The *************** Moving Team
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