Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Cable

  6513 Windcrest Dr Ste 200 Plano, TX 75024-3079

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  Xfinity

  8400 W Tidwell Rd Houston, TX 77040-5568

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  Xfinity

  2455 FM 2920 Rd Spring, TX 77388-3418

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  Xfinity

  16575 Air Center Blvd Houston, TX 77032-5104

Review Details

• Review fromRyan B

  Date: 04/18/2025

  I called Xfinity to review my account and see what could be done about my monthly bill going higher. I was told I could be put into a new plan without losing any services at a lower rate. After confirming with the *** several times that specific channels would not be lost I agreed to the plan. The next day I realized all of my sports channels were now gone. I called back to try and get my old plan back and was told it was no longer available and had to enroll in a new plan that was significantly higher than the plan I changed from in the first place. Several follow up calls have been made and nothing can be done to fix the situation. This is a classless and predatory way to do business. I have been a customer for 15 years and now looking at other options so I can cancel the service.

• Review fromCarol H

  Date: 04/18/2025

  Poor service from technical issues, customer service, and billing problems. Worked within the process from Feb 6 2025 through today. Tech issues still happening after tech came to my home. Laid outside cable 2 months ago still not buried causing tripping hazards, billing issues not resolved. Assured a $300 credit for interrupted services back to July 2024. Did not honor, over charging me, and 20 hours of my time, 2 dozens live **** later, no one is following through with case numbers that have been closed without resolve. The absolute worse customer service. This is how they treat a loyal customer after 6 years. Dropping service and will do my best to tell everyone not to use your service. Ever!!!

• Review fromCindy R

  Date: 04/18/2025

  Poor service, even when escalated on *******. Someone called followed up with a lot of promises and did nothing, not even note the account, so when I called customer service to correct the issue they had no idea what I was talking about and acted like I was lying. So, a second time I contacted them on *******, I filed a complaint with the ***, submitted this review with the BBB, sent a message to the Chief Corporate Communications Officer, wasted my time with the useless chatbot and I am going to file a complaint with the attorney general next. I might as well while I am doing this useless chat at the same time. Here is the link to file a complaint with the *** if you'd like to do the same: *******************************************

• Review fromJames B

  Date: 04/17/2025

  Worst Internet provider ever. Internet goes out at least once a month. **************** is a joke if you ever get a hold of anyone. Whoever the CEO is should be fired immediately. Worst run company policies *** ever seen. I saw a review that said they literally dont have the energy and I see what they mean.

• Review fromJamie K

  Date: 04/17/2025

  Unfortunately, I'm stuck with xFinity internet service as my area has limited options and xFinity is the fastest and most reliable by far out of the options. However, there are a few things that are very misleading to customers and they should be aware:1. The "self-service" options that exist on the website/in-app to add/move/change services will not work without issues and leaving you nable to access your services. You will get stuck in a never-ending loop with support that will eventually require you going into a store to fix (if you don't want to live without services you are paying for). My advice, they don't actually offer self-service - it is an illusion so just don't do it!!2. If you do manage to get customer support on the phone, each time you are connected/transferred note which department you are speaking with. They will bounce you back and forth between the same departments. If you know who you've already been transferred from, you can stop the agent from sending you back (or at least get more details to share as to why you should go back to a department you were already transferred from).3. They claim in the chat to connect you to live agents after the initial interactions. This seems to be a total misrepresentation. You are still working with chatbots. The same things are said over and over again. Keep requesting a phone call after the first or second transfer and get out of the loop.

• Review fromTanner R

  Date: 04/16/2025

  I pay for an extremely expensive high-speed data plan every month, and yet it constantly disconnects, throttles its own speed, and causes issues whenever I attempt to use it. Comcast and Xfinity have consistently been the worst internet providers available to me and I'm tired of it.

• Review fromJuna T

  Date: 04/16/2025

  I spoke to 3-4 customer service agents to schedule a tech to come out at 4-6pm and when i spoke to agent on Xfinity assistant, they confirmed but email says 1-3pm today. It should not be 1-3pm today. When i spoke to xfinity assistant chat, they also told me i would be given a refund because my services went up without my acknowledge.

• Review fromCarole R

  Date: 04/15/2025

  After a problem I called Comcast for help. I got a young foreign girl I could not understand and asked to speak to another agent which she refused. This was back in January, 2025. I had already sent my payment in but I was tired of dealing with Comcast, and they were getting too expensive. I called Metronet, and they came and installed my tv cable. I called Comcast to tell them I had made the change and they transferred me to an agent. When I explained I no longer wanted Comcast, the agent talked right over what I was trying to say with a sales pitch. I got tired of his rudeness and hung up. As of January,2025 I have Metronet but Comcast is still billing me and sending emails. I am starting to feel that this is a scam.

• Review fromLiliya B

  Date: 04/15/2025

  Since the time we've opened our Comcast account, which was in November 2024, I have to call EVERY month for them to manually enter in a $5 promotional discount for my internet bill after purchasing their unlimited $45 mobile line, because they blame their first representative not setting it up correctly the first time. Every months they have charged me $45 for internet and $45 for mobile line. Today, I've asked for supervisor and their representative refused to transfer me and tried to convince me that she is capable of crediting my account herself. Yes, she lied, she put me on hold to speak with supervisor for an override to credit to my account. After a long hold, she stated she had to speak with her supervisor to help her with completing this transactions. After that she had to call me back because she needed her supervisor to look into this promotion and how everything got set up, because she could not resolve it. I'm very frustrated of how unprofessionally she had traded me, she was incosiderate of my time and my frustration. The situation I'm in with them right now, is that i'm not going to be refunded, at the end of 12 months, Comcast is going to keep the extra money i've overpaid so far and there is no one you can talk to for this resolution. Am i the only person with this issue or are there milions of customers in the same position? Someone needs to look into this issue, i'm fed up with their excuses why things are not working.

• Review fromJason P

  Date: 04/15/2025

  I subscribed to Xfinity Mobile and experienced significant issues during international travel in April 2024. The service was unreliable, yet I was billed for international usage that I could not utilize effectively.After reporting these issues, Xfinity issued refunds totaling over $700 due to service failures and financial hardship. However, these refunds were later reversed without explanation, and the charges were re-applied to my account.Additionally, after canceling my account, I was charged $161.84 for device payments without prior notice or authorization. These charges were added post-cancellation, which I find unacceptable.Despite multiple attempts to resolve these issues through Xfinitys Executive Resolutions team, I received no satisfactory resolution. The final balance of $848.50 was sent to collections, adversely affecting my credit.I have since filed a complaint with the *** and reached out to Comcasts executive leadership, hoping for a fair *************** of Experience: April 2024 October 2024