Reviews

This profile includes reviews for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Comcast Corporation

  1701 John F Kennedy Blvd Philadelphia, PA 19103-2838

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  Comcast Corporation

  PO Box 9710 McAllen, TX 78502-9710

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  Comcast Cable

  616 Oak St Graham, TX 76450-3040

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  Comcast Cable Holdings LLC

  PO Box 2270 Vernon, TX 76385-2270

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  ComcastInfo

  3268 Governor Dr # 219 San Diego, CA 92122-2902

Review Details

• Review fromDaniel Z

  Date: 07/28/2022

  Comcast is terrible! I lost my email password on comcast.net. I spent 20 MINUTES on the line with tech support, who then said it was fixed. It wasn't. Next day, same thing. On the third day I finally got it fixed.
  Today we had a lightning storm, and I disconnected my Comcast modem from the cable to the street, as I always do to protect my equipment from lightning strikes. After the storm was over, I hooked the line back up. The modem never recognized it. I rebooted the modem twice, and checked all the connections both inside and on the outside wall where it came in from the street. No luck.
  So I called Comcast technical support. They started off with "unplug your modem for 10 seconds..." I told them I had already done that three times now. 'Nope, gotta do it again. Now while we are waiting let me offer you this new streaming service....'
  I told her I wasn't interested. I just want my line working. We were on the phone for quite a while. During this time, several times she said that my new streaming box would be arriving soon. Each time I said, emphatically, "No! I DO NOT want it!" Several times our conversation was interrupted by an automated voice saying to "Press 1 if you accept our terms." Of course I never pressed one, but I did try 2 and 0. Apparently 1 is the only answer it would accept.
  Eventually the person said she would set up an appointment for a technician to come out tomorrow afternoon. No time specified.
  About two hours later, all the status lights on the modem came on, and my internet and phone lines worked again. As I knew, the problem was not at my end. I called them back to cancel the service call, and could find no way to do that. Another artificial (non)intelligence couldn't figure that out. I was not willing to spend another 20 minutes yelling at that AI trying to get it to connect me to a real person.
  I suppose the service itself is all right, as long as you never have questions or problems....
  -dan z-

• Review fromJoseph O

  Date: 07/28/2022

  Xfinity has gotten better over the years. Meaning they've went from a 1/10 to a 2/10 in customer service. The people you speak with are generally nice, and it sucks that they are the only human that you can take our your frustration on, so I decide to be nice to them since it isn't their fault. These slimy corporate pigs will charge me every few months for something I never in a million years would purchase. After downgraded to internet only, they waited a year and started charging me for a cable box that I had already returned. I called and was told they would cancel the charge and credit my account. They did credit my account but they resumed the extra charge and I had to try to call back to get it cancelled again and refunded. The customer service number now makes it imposible to get on the phone with someone, so I have to do a online chat and go through an antiquated online wizard that miraculously get's me to the an agent. The agent helps me out but this company sucks and I wish to god there was an alternative in my area. Such slimy people who make decisions there. So untrustworthy awful no good disgusting company and leadership. These slimy gremlins make me about as mad as something can because there is no way to get back at them and make them pay for the inconvenience and thievery that conduct on a daily basis. I sure hope Karma is real and makes these people pay for their awful decisions and product.

• Review fromRena C

  Date: 07/28/2022

  Comcast or Xfinity has been my internet provider for several years. Throughout those years I have painfully continued to participate with the company. Several months ago, I applied for an ACT discount, and informed I had qualified. After several months there was no change in my billing. Recently, I am told there was missing information, and my application was canceled due to noncompliance on my part. This information is incorrect, and I informed the agency of my disagreement with their reported records. I made every effort to make corrections during the application period. Finally, after several months, I am told I failed to make corrections. This has left me totally frustrated and disappointed after waiting several months without the internet discount. As a customer, in good standing, this is an intolerable result and have chosen to enter a complaint of record.

• Review fromLinda W

  Date: 07/28/2022

  I never had Comcast Internet at my new home, but they keep charging me! I've had my bank remove charges but Comcast just keeps on charging me, even though I never activated service at my address.