Reviews

This profile includes reviews for Whitetail Disposal Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Whitetail Disposal Incorporated

  334 Layfield Rd Perkiomenvlle, PA 18074-9558

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  Whitetail Disposal Incorporated

  788 DeKalb Pike Blue Bell, PA 19422-1266

Review Details

• Review fromLaura J

  Date: 01/24/2024

  I have scheduled with them 6 times to pick up my Christmas tree. It has been six weeks and it's still sitting on my curb. Terrible service. They lied and told me they picked it up already. Terrible service

  Whitetail Disposal Incorporated

  Date: 01/26/2024

  Laura, we do apologize for the delay in collecting the scheduled Christmas tree. This pickups is being completed at no charge, unfortunately due to the weather events experienced last week, we have been operating on a delay and actively getting our collections back on track this week. The tree is scheduled to be removed as soon as possible and our team will continue to stay in contact and confirm this has been completed.

• Review fromKevin B

  Date: 01/23/2024

  Horrible service and even worse customer service. They've just started collecting in my area this year. They've already missed 2 of 3 collections. I call and they tell me they will send someone that day or the next. I leave my cans out and they are there until the next collection day a week later and then the miss them again.

  Whitetail Disposal Incorporated

  Date: 01/26/2024

  Kevin, we are very sorry to hear about these reported issues. We currently perform over 250,000 residential trash and recycle collections per week of which 99.8% are completed successfully, on time and without issue. We are continuously working to improve our services with a goal of 0 reported service challenges. Our team has actively investigated this issue, confirmed pickup has been completed and put a resolution in place. Our team will furthermore reach out on the next few service days to ensure successful pickup moving forward.

• Review fromVictoria J

  Date: 12/04/2023

  Their billing department is substandard. They claim they have sent bills for an entire year, but no paper, email, text or phone call has been made to my address, email or phone. The only email received was last week stating to put the can out at the curb, nothing about my service being canceled. Why would I think it was cancelled, they have been picking it up weekly! They canceled my service and sent the balance to collections without notification. The collection company states this is their modus operandi. There is no "manager" of the billing department to speak to and was referred to the collection company. 2 or 3 years ago my card was compromised and my payment did not go through, I received a phone call and payment was updated - great customer service - at least then! It seems their review ratings have declined in the past 2-3 years. Looking for a new hauler.

  Whitetail Disposal Incorporated

  Date: 12/05/2023

  Victoria, we are very sorry to hear this. In reviewing the account, we do show that we had reached out and spoken to someone in the household in October of 2022 regarding a past due balance and the card on file not going through. We then followed up in April of 2023 regarding this as well. Monthly statements were being printed and mailed to the address on file in addition. Unfortunately, as we were not able to resolve the past due balance issue in over 1 year, this account was sent to collections. While we understand challenges our customers might face from time to time, it is very important they reach out and communicate with us so we may work together toward a resolution.

• Review fromMichelle M

  Date: 12/04/2023

  Just an FYI. If they don’t pick up your trash. You must call them within 24 hours. If you don’t, they won’t adjust your bill. Also, like me. My pickup is on Friday. I assumed to call on Monday. Nope, they need you to call Saturday before noon. Very poor customer relations

  Whitetail Disposal Incorporated

  Date: 12/05/2023

  Michelle, we are very sorry to hear there was a service challenge this past week. Our team is actively investigating this however we do ask that any services are reported within 24 hours of your service day so we can ensure a recovery truck is able to be sent out. We do our best to keep all policies current on our website: ********************************************** Unfortunately it does appear that the issue with service was that windows were placed out for pickup and unfortunately these are not items we can take due to safety concerns with glass. Please reach out to our team any time you may have a bulk item for collection so we may best assist in helping you.

• Review fromHolly S

  Date: 12/03/2023

  I live in a moderately rural area, and have been here for over 3 decades. We've used - I think 5 trash services over the years. There had been a small local service, which in terms of service was the best, but they sold out to a huge service and it became terrible. So I'd put Whitetail as the second best service we've ever had, This is the first time since recycling was instituted that we have weekly recycling. Prior to Whitetail the best service we could find was every two weeks... from multiple companies... that charged more. Whitetail does occasionally miss a pick-up, but we actually hada provider that I had to call almost monthly for a missed pickup. So two missed pick-ups in over 3 years is okay by me. But I do take it on myself to notify them. My biggest complaint was that they, like lots of other- eveythings, won't believe that they missed the entire road (which is a small road with about 5 customers) unless each customer calls to report a missed pick up, and I think they've made a note of that. (As I said, that's universal... we had electric work done along the road and they cut the tv/internet cable, and Comcast would not believe it wasn't just an isolated event at our house based on a phone call, until everyone called.) All in all, I'h very happy with their service, and with the cost (which yes, does go up.)

  Whitetail Disposal Incorporated

  Date: 12/04/2023

  Holly, thanks so much for your feedback! We really appreciate hearing this. Please don't hesitate to reach out if you need any assistance.

• Review fromMichael S

  Date: 11/17/2023

  Don't use. They pick up once a week and will not take extra bags if they do not fit in the trash can.....not even one extra hefty bag. I can't cancel quick enough!!!

  Whitetail Disposal Incorporated

  Date: 11/20/2023

  Michael, we are very sorry to hear you may have experienced an issue with a service collection. Included with our standard residential service, we can collect up to 3 extra kitchen bags next to the can (approx. 20 pounds or less per bag) or 1 contractor bag. These must be able to be picked up by one person and if there would be more than (3) kitchen or (1) contractor bag, we ask that these scheduled with our team in advance and there may be additional charges. I do see that at the last pickup, there were 5 bags out for collection that were not scheduled with our team. We can certainly assist in removing these however we do need to have these scheduled with our team.

• Review fromChris G

  Date: 11/13/2023

  We share a driveway with 2 other houses. They use Whitetail for their trash and recycle. I am amazed at the mess the drivers leave every week.

  Whitetail Disposal Incorporated

  Date: 11/20/2023

  Chris, thank you for reaching out. I do see that we have spoken to you regarding setting up the new service on site however we have not received any reports of concerns after service. We do ask all customers to ensure their trash is placed in bags prior to putting it in the can to help reduce any potential service issues or windblown items. We will be investigating this report however please feel free to reach out to us directly as well with any concerns that may arise so we can reply more promptly.

• Review fromMichele S

  Date: 08/31/2023

  Terrible customer service They threw away my trash can and then instead of offering a new one because of their negligence they expect me to buy one. So I am just putting my bags out on the curb like it says you may do on the website. (3 bags of trash allowed) but ever week they fail to pick it up. Then I have to waste time calling to ask for pick up EVERY WEEK. I’m then told it’s inconvenient because the driver has to get out of the truck to pick it up. No!!! What’s inconvenient is you throw away my trash can and refusing to replace. I pay for a service that im not getting and not only that I pay much more than the guaranteed rate I signed up for. They blame it on weight that my can was “too heavy” and say that on the website it states 75lbs or less. It does not say that anywhere on the website. But clearly printed on top of the can it says 335lb max. So maybe you need to replace your cans because that’s false advertising. And it was not 75lbs let alone 335lbs. Avoid this company

  Whitetail Disposal Incorporated

  Date: 09/12/2023

  Whitetail Disposal currently performs over 250,000 residential trash and recycle collections per week of which 99.8% are completed successfully, on time and without issue. We are continuously working to improve our services with a goal of 0 reported service challenges. Unfortunately we are unable to insure personal cans as noted on our website, this is due to various challenges that may occur before, during or after your service. Additional information on our policies can be found on our website at www.WhitetailDisposal.com under the Residential section. For specific concerns, we do ask that our team is notified as soon as possible to investigate and address.

• Review fromJamie S

  Date: 08/21/2023

  This company skipped our pick up and promised they would come back in 24 to 48 hours. We are now going on six days and they have yet to return for the trash that I paid for them to pick up.

• Review fromJohn P

  Date: 08/05/2023

  Not a customer and never would be - their employees clearly trasspass and solicit without permits and completely ignore private property signage. If they break the law several times before you even sign up with them, how do you think they will treat you once your $ is in their pocket????Completely ignorant, arrogant, obnoxious kids they send to your house and will bang on the front door until you answer. They are scum - do not give these idiots the time of day.