We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Legal Document Help

GoCertificates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Document Help.

Reviews

Customer Review Ratings

1.19

Average of 24 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Jerry G

    Date: 01/11/2025

    Ordered and paid for express shipping no email confirmation or anything only thing they did was take my money paid for 1-2 day shipping as well

  • Bryan D

    Date: 11/22/2024

    Ordered birth certificate on ******************. Disputed charge with bank when didn't receive. Refunded 31$ November 7th. Is there a lawsuit with this company?

  • Henry C

    Date: 12/23/2023

    Do use this site to get any of your documents. They will take your money. Then start asking for more documents after the transaction is completed. Once you ask for your money back they start giving you different dates on how long it will take to get it back.
    As of this review I'm still waiting for a refund!!

  • Stephanie G

    Date: 08/17/2023

    I order my birth certificate on July 11 2023 and I have never gotten it. I have called and got voicemail and it has been over 2 months and they don't even have the decency to call anyone back. The 1 star was because that's the lowest you can give it just a scam and you people need to go to prison for taking all these people money.

  • Lance S

    Date: 08/15/2023

    There customer service sucks tried calling over and over only to get an answering machine will never do business with them again and will tell many of there bad customer service

  • Douglas C

    Date: 06/06/2023

    I placed an order which I paid for expedited derived and it took 2 weeks to get a response via text that my order needed additional verification due to my DL being expired which is why I need my birth certificate in the first place. I’ve left multiple messages on their customer service line and no response.
    This is just a horrible way of doing business. Please do not use this service.

  • Kaci T

    Date: 05/23/2023

    I have yet to receive an email or call back from anyone, my order was sent through their site on 3/23, and they quoted 20-25 business days after receipt of request. About 40+ business days have gone by thus far, I just want to know if it is coming or if I should order another from the state. Either way, I feel cheated.

  • Penelope S

    Date: 05/18/2023

    All the people saying that they never got there’s are impatient I received mine. Yes it took a while but I got it. It takes about a month and a half. But I would totally order from them again.

  • James H

    Date: 05/17/2023

    My main frustration with this service is that after I paid my money I have tried multiple ways to get into contact with them I have emailed and called the service center only to be ignored or transfered to an answering machine. I'm at the point to where I want a refund and not the certificate. The main reason I have been trying to contact someone is because I have read that the certificates are not being delivered in the time promised. I have a time sensitive reason to get my certificate and cannot afford to wait any longer than necessary. All I really wanted was for the service provider to assure me that would not be the case. I just feel if someone is paying you for a service you should respect them and provide the best service you can. Using this service has been a waste of time and money.

    GoCertificates

    Date: 05/18/2023

    Mr. H*****: Your birth certificate request was processed on 5/16 the same day you placed the order and was printed and mailed out to you on 5/17 so you should be receiving it in the mail soon.

  • Miranda H.

    Date: 04/28/2023

    The absolute worst!! Ordered from them 2 months ago. They said shipping would take 30-45 days. I emailed at 45 days wanting a refund and they refused saying it’d take 30-50 days. So I emailed them again at 50 days and they still will not give me a refund, they just keep saying it’s coming. Do not order from these scammers

    GoCertificates

    Date: 05/01/2023

    We're sorry for the confusion about your order that you placed on 3/1. It was printed and mailed out on 4/27 which is 40 business days.

GoCertificates is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.