Reviews

Review Details

• Review fromSandy C

  Date: 05/20/2024

  Pro: They legitimately provided an appraisal report, sent it to the insurance company, and negotiated a higher value for my totaled car. For the $550 I paid, I received a payout offer from the insurance company over $5000 higher, almost doubling their first offer. The appraisal service was worth it. Cons: 1) The customer service is very impersonal. They repeatedly didn't read emails I sent. I got replies where it was clear my previous email was barely skimmed. Much of what I said was ignored. Things I said on the phone were not remembered. This went on for days. My only recourse was to send terse one-sentence emails. It is clear to me that they are working very fast and not giving customers much individual attention. 2) Possibly committing fraud. Although it didn't cause a problem, the appraisal document they provided contained false statements saying that they had personally seen a number of details about my car, when I know they hadn't even seen photos. It seems like this business is following a formulaic process at as high a scale as they can manage.3) They pay for reviews. While I refused payment and they don't control the contents of my review, they pay for people to leave reviews. Read a few and you'll see patterns of formulaic positive reviews that seem fake, shallow positive reviews probably from real customers hoping to get paid, and detailed critical reviews like this one.

• Review fromBarbara W

  Date: 05/17/2024

  They were professional, quick and supportive. I wa able to settle a claim in 2 weeks that I couldnt get settled in 4 months. Thank you.

• Review fromGreg F

  Date: 05/17/2024

  ****** is amazing. Quickly received comprehensive appraisal and suggested amount to request for diminished value loss. I sent that to insurance company and immediately received a reasonable offer from them. I accepted offer and check is in the mail!

• Review fromCharles F

  Date: 05/13/2024

  Amazing service! ****** and her team handled my case quickly and I was able to get $3550 for my diminished value! This was a huge help especially since my insurance only wanted to give up $25! I highly recommend this service if you're looking for a quick in depth appraisal

• Review fromKarmen C

  Date: 05/07/2024

  Excellent!! Thank you so much ******, we could not have done this without you!

• Review fromkent m

  Date: 05/03/2024

  I paid this company $325 for their help in getting my deserved Diminished Value after my vehicle was rear ended. After all the paperwork they provided for me to send to the ***************** that insured the person who hit me, the company remained firm in saying there was NO diminished value to my vehicle. Everything provided to me from Autoloss was of no help whatsoever. Their "Money Back Guarantee" apparently has loop holes that allows them to keep your money because they show no interest in reimbursing me my money. After having to hire an attorney for this case, ******** wanted additional fees to testify in small claims court as an expert appraiser in my case. I refused to pay more after what I had already spent seemed wasted especially after the results of their help was of no use. My experience score is ZERO Stars but there's no way to leave zero stars, so I'm being forced to selected the lowest 1 star.

• Review fromAndrue N

  Date: 04/30/2024

  I am very appreciative of all the hard work Autoloss has done on my behalf. The insurance company I dealt with excepted no other support than an outside appraisal and with Autoloss support I was able to receive a diminished value 200% higher. Everyone was a pleasure to work with and I will be recommending anyone I know to them.

• Review fromLaura H

  Date: 04/25/2024

  ****** was great to work with! What a blessing it was to come across the AutoLoss website!

• Review fromDaniel R

  Date: 04/23/2024

  I was a skeptic, but ****** from ******** alleviated my concerns. She helped us settle for $5800 in diminished value from the insurance company. ****** provided step by step instructions for the whole process, and provided solutions for just about every scenario! Would recommend ******** for you diminished value needs.

• Review fromShae S

  Date: 04/18/2024

  Great company with awesome customer service skills. They did exactly what they said they would and in a timely manner. Always provided me with resources, updates and expected timeframes for responses from them.