Reviews

This profile includes reviews for Budget Rent-A-Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Budget Rent-A-Car

  P.O. Box 690840 Tulsa, OK 74169

• 

  Budget Car & Truck Rental (Calgary Area HO)

  5210 Macleod Trail South Calgary, AB T2H 0J2

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  Budget Car & Truck Rental (Calgary Area HO)

  5404 Dalton Drive NW Calgary, AB T3A 2C3

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  Budget Car & Truck Rental (Calgary Area HO)

  100 Woodgate Rd Okotoks, AB T1S 1L2

• 

  Budget Car & Truck Rental (Calgary Area HO)

  2330 - 9th Avenue NE Calgary, AB T3J 3M9

Review Details

• Review fromC. A

  Date: 07/09/2022

  I rented a pre paid car for June 29-July 4 from Albuquerque, rental agreement number *********. The rental arrangement was one continuous series of errors.
  
  I rented the car from the ABQ Crown Plaza location instead of the airport as I could save $100 going that route. Check in was fairly simple but within 30min of having the car I noticed the expired registration sticker; for those who are not aware it's illegal to drive on an expired registration sticker & as a Black person the situation was extremely unsafe. Returned to the Crown Plaza location to remedy matters & they try to swap me into another Honda Civic. Turns out the 2nd vehicle also had an expired registration sticker. From there the solution became either (1) wait an indefinite period of time for the airport to deliver more vehicles or (2) drive to the airport and make the swap; needless to say it was a lose lose scenario. Ultimately, was switched into a Honda CRV Hybrid despite my request for a small vehicle and off I went 4 hours later.
  
  After checking the agreement, it read the vehicle should be returned to the Crown Plaza & so I brought it there. The staff person told me to take the car to the airport site which was perplexing but went with it given I only had 30min left on my reservation. Got the car to the airport with 15min left. Checked it in & within a few moments noticed an unauthorized charge for $36.57. Went into the customer service booth to remedy this matter, but no one was there and it remained unstaffed for easily 20min. Once an authorized staff member arises they have to call the powers that be to walk him through the situation taking another 30min with the end result being another unauthorized charge this time for $3.66. We had to rinse and repeat. Ultimately nothing was remedied
  
  Called a few days later. On the phone was told nothing that could be done but send an email noting the authorized charges. Sent it & received an email telling me the documentation/screenshot isnt valid

  Budget Rent-A-Car

  Date: 07/11/2022

  Budget case# XXXXXXXX
  Rental # XXXXXXXXXX
  
  Dear Ms. **********
  
  Your file referenced above has been brought to our attention.
  
  We have reviewed your rental and notes from your case. By way of explanation, all Budget contracts are subject to a final audit, During this audit the added charge mentioned in your e-mail was removed. We apologize for this inconvenience. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions. In an effort to recover your future business we have e-mailed a coupon to you under separate cover. The coupon is linked with Profile Number. ******* We hope that you will redeem the coupon and give us the chance to restore your faith in us.
  
  
  Thank you for giving us the opportunity to address your concern.
  
  Sincerely.
  
  Budget Response Coordinator

• Review fromMarlina M

  Date: 07/08/2022

  I rented and prepaid ($354.93) for a vehicle from the MEM airport location on 5/26/2022, with a return date of 5/30/2022 at 6pm. On 5/30 @ 1031 CST I attempted to extend the rental on the app but was unsuccessful and was instructed to call the 800 customer service number. My rental was extended for 3 days (new return date 6/2/2022 2 6pm) for $280.97. I was contacted by a representative at the location on 5/31/2022, stating the vehicle needed to be returned immediately because it was overdue and I explained the situation to her. She told be that because they were a franchise company prepaid rentals could not be extended and she could not provide any additional assistance to me and gave me the manager's number in which I left a vm but was never able to verbally connect with her. Over the course of the next several days my credit card was attempted to be charge by Budget for amounts over $500 and $1000 and my credit card company blocked the card. Also, on 5/31/2022, I contacted 800 customer service again and was told by a representative named Alex that the extension was successful and not to follow the instructions of the location. I followed up several time and spoke to several representatives and was informed once the location closed the out the agreement they would be able to make modifications regarding the total price of the contract ($1023.03). Since then I haven't been able to get this issued resolved and now customer service is stating they can't help. Clearly there needs to be adequate training across the board in order for representatives to relay the correct information because this is unacceptable customer service. Furthermore, the information listed on the contract is inaccurate: such as miles in & out, and time in.

  Budget Rent-A-Car

  Date: 07/08/2022

  Dear Ms. *********
  
  
  Your review to the BBB has been brought to our attention.
  
  We would like to research the issue you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution.
  
  Thank you for giving us the opportunity to intervene on your behalf.
  
  Sincerely,
  
  Budget Response Coordinator

  Budget Rent-A-Car

  Date: 07/28/2022

  Budget case# ********
  
  Dear Ms. ********,
  
  Thank you for your reply.
  
  We have reached out to the Operations Manager concerning the rental charges. You were charged for the time the vehicle was in your possession. Overstay fees were charged as well as the extra days in the vehicle. We have spoken with the Airport manager, Mrs. *****, and these charges/fees will not be removed at this time.
  
  Thank you for giving us the opportunity to share our findings.
  
  Sincerely,
  
  Budget Response Coordinator

  Marlina M

  Date: 07/29/2022

  Did she provide her contact information because if she'd conducted a thorough investigation she would see that the information that was provided on my original rental agreement isn't the same on the final. Also, she would've listened to my initial conversation in the line with the rep that I successfully extended the rental.

  Marlina M

  Date: 07/17/2022

  Rental Agreement # (per the letter that was sent to me via mail from Budget): XXXXXXXX
  
  Rental Agreement # (per my original contract): XXXXXXXX
  
  Reservation #: XXXXXXXXXXX

• Review fromLA W

  Date: 07/06/2022

  On June 27th my husband rental a vehicle online with Budget for 2 days. When we got to our destination, we were told we had to go through the line regardless. When my husband went up to the custom service rep, he told him he rented a car online and was picking it up. The rep went through the formalities and asked my husband if he needed car insurance, my husband said no twice because he asked twice. The rep then told my husband to sign on this pad to acknowledge what they had talked about was accurate. So, my husband signed the pad...thinking the rep was morally honest. But turns out the rep got us for 2 days of car insurance, knowing darn well my husband said NO to the insurance TWICE. This is a scam that Budget does. I was done like this before. I wish I was up there to stop the stealing from happening. Thats what's going on...these people are stealing our money and getting away with it. I hope yawl get it together.

  Budget Rent-A-Car

  Date: 07/07/2022

  Case: XXXXXXXX
  
  Dear Mr./Ms. ********
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental;
  
  Thank you for giving us this opportunity to be of assistance to you.
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromJennifer A

  Date: 07/04/2022

  Penalized for prepaying for a reservation. When renting a car and wanting to return it sooner then expected, while no discount was in the process for pre-paying(but I did it anyway), I will not be issued a refund for the days I do no need the car and have returned it. However, if I hadn't paid at all, I wouldn't be charged for the days when returning it early. Again, to be clear, there is ZERO discount for prepaying. I did it to get it out of the way. And now I am being penalized for being a good customer and paying up front. How does that make any sense? It's beyond frustrating and I have no idea what recourse I have.

  Budget Rent-A-Car

  Date: 07/07/2022

  Case: XXXXXXXX
  
  Dear Mr./Ms. *******
  
  In regards to the aforementioned BBB complaint, thank you for giving us the opportunity to address your concerns.
  
  Budget values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused.
  
  Our records show that you did speak with a Supervisor on July 6th, 2022 and a credit of $117.39 has been requested. Please allow up to 15 business days for this credit to post.
  
  Thank you for giving us this opportunity to be of assistance to you.
  
  Sincerely,
  
  Avis Budget Group
  Customer Advocacy Response Coordinator

• Review fromMichael E

  Date: 07/01/2022

  I rented a car from budget on June 17 for one day. Total cost $63.47 for the day, with a $200 deposit. Fair enough, when I returned the car, instead of just refunding the $200, they charged another $63.47 to my card while holding the original $263.47. It is the 1st of July and they still have not released the $263.47. They hold your funds the whole two week time period. Seemingly for no reason. I had the car less than 24 hours but it takes 2 weeks to get my money back? Everything was done electronically, with technology today it's hard to fathom why it takes them so long to release my credit card funds. Keep in mind I was basically charged twice for a one day rental, now I have to wait for my money back.

  Budget Rent-A-Car

  Date: 07/07/2022

  Budget case# XXXXXXXX
  Rental # XXXXXXXXXX
  
  Dear Mr. ********
  
  Your review to the BBB has been forwarded to our office.
  
  We have reviewed your rental and notes from your case. Typically the authorization hold linked with a clients rental is released within 2-3 days from when the contract is closed. We apologize for the delay in releasing these funds. Can you provide us with the name of your bank and their fax number. With this information, we can fax a form to them requesting the manual release of the hold. We look forward to your reply and assist with resolution.
  
  Thank you for giving us the opportunity to intervene on your behalf.
  
  Sincerely,
  
  Budget Response Coordinator

• Review fromShelly P.

  Date: 06/30/2022

  This happened today at the Portland ME airport. Talk about bait and switch well here you go. Reserved an intermediate SUV and got a Subcompact crossover SUV and got charged for an intermediate SUV. This is the first time renting from Budget and this is the last time. The only reason we rented from Budget was because no one else had any cars for the dates we need it for. Have been renting from Alamo and Hertz for years and have never had this happen. Not to mention you call their customer service and they know nothing about car classes. Worst rental car company!!!!!

  Budget Rent-A-Car

  Date: 07/05/2022

  Budget case# XXXXXXXX
  Rental # XXXXXXXXXX
  
  Dear Mr. ******
  
  Your file referenced above has been brought to our attention.
  
  We have reviewed your rental and notes from your case. We apologize that the vehicle to which you were assigned did not meet your expectation from what was reserved. Due to the inconvenience we discounted the rental. A credit of $57.25 has been issued to your ********** account. The credit will post to the account within 3-5 days. We hope that our actions will meet with your approval and you would consider using our service in the future.
  
  Thank you for giving us the opportunity to address your concern.
  
  Sincerely,
  
  Budget Response Coordinator

• Review fromLois M

  Date: 06/30/2022

  I prepaid for 2 rental cars and both times they added on insurance and charged us for gas even though we had filled the tank and had filled out online that we did not want the insurance. The agents at the desk can't help you with these charges and I had to call and send a picture of the dashboard with the full gas tank. I've rented with other companies and have never been scammed with this stuff.

  Budget Rent-A-Car

  Date: 08/25/2022

  Regarding the BBB mentioned above, please accept our apologies for any inconvenience you may have encountered with your rental.
  
  Once this complaint was received, we tried to conduct an investigation. Unfortunately, there was not enough information provided, and your rental was unable to be located if you would kindly provide us the following information below, so we can investigate this matter further and find the best solution for you.
  
  Reservation Number;
  Renter's Name;
  Rental Location;
  Exact Date/Year of Rental.
  
  Thank you for your help, and we're looking forward to hearing from you
  
  Sincerely,
  
  Response Coordinator
  Budget Rental Inc.

• Review fromRalph G

  Date: 06/25/2022

  We are disappointed with the service we were provided on 17 June 2022 at the Minneapolis Airport Budget kiosk. When I first approached I was asked if "you had cancelled the ****** reservation as it is showing as cancelled in our system?" When I showed the Budget representative my ****** Travel documents with both the ****** and Budget Confirmation numbers (****** Travel and Budget confirmation numbers can be provided separately if required.) He then said "well maybe it's an availability issue but don't worry, I can help you." We later checked with both ****** and Budget Customer Service office and there was NO cancellation with either company and the Budget Confirmation is still open in Budget system . Long story short, I reserved intermediate size vehicle through ****** with an estimated cost of $475. The final charge Budget presented was over $770! We felt that we were been lied to and taken advantage of with this rental car transaction, we ended up having to pay more than we should have. Truly disappointed in the service and will never use or recommend Budget Car Rentals in the future. Hope this situation will never happen to another customer in the future.

  Budget Rent-A-Car

  Date: 06/28/2022

  Dear Mr. ********,
  
  Your e-mail to the BBB referenced above has been brought to our attention.
  
  
  We would like to research the billing issue you raised further with our Operations Manager. Can you provide us with your rental number and reservation number to begin this process. We apologize for this inconvenience. We look forward to receiving your reply and assist with resolution.
  
  Thank you for giving us the opportunity to intervene on your behalf.
  
  Sincerely,
  
  ABG Response Coordinator

• Review fromJames W

  Date: 06/24/2022

  Waited 3 hours for my car after only 2.5 hour flight. Now I keep getting g emails stating it was t returned. I called, they said it was returned but I'm being overcharged despite returning on time. Never rent from Budget or parent company Avis.

  Budget Rent-A-Car

  Date: 07/22/2022

  Regarding the BBB mentioned above, Please accept our apologies for any inconvenience you may have encountered with your rental.
  
  We have reached out to the Operations Manager. They have confirmed that the vehicle you rented has been inventoried, and the contract closed with no additional charges. We have e-mailed a copy of the final bill to you under a separate cover.
  
  We apologize for the inconvenience this matter has caused. Please be assured that your experience was not typical. A copy of our report has been sent to the appropriate manager for corrective actions.
  
  Accordingly, we are closing our case file.
  
  Sincerely,
  
  Avis Budget Group
  Response Coordinator

• Review fromDietra T

  Date: 06/17/2022

  I am being generous giving Budget 1 star. The customer service sucked. I called the number and was literally hung up on twice. I will never use this company again.

  Budget Rent-A-Car

  Date: 06/17/2022

  Dear Ms. *****,
  
  
  Thank you for you communication to the BBB organization.
  
  At Avis Budget Group we are disappointed to learn whenever a customer has found some aspect of their experience less than satisfactory. Comments such as yours enable us to target areas of service that can be improved.
  
  Please provide us with an explanation why you have filed a report with the BBB, and we will be happy to research it. Please include your rental details such as: city of pick-up, date of pick-up, confirmation & rental agreement numbers during the narrative.
  
  
  Awaiting your response
  
  Customer Resolution Coordinator