Reviews
This profile includes reviews for Window World's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 131 Customer Reviews
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Review fromRobert E
Date: 05/16/2023
Window world was quick throughout the whole process from requesting an estimate to having someone come out that week and even the second measurement! My windows came in faster than expected and they were able to install the next day. The removal of the old windows and installation of the new ones was about 5-6 hours and the crew installing was very friendly and made sure we did a walk through of all the new windows and did a check to make sure they functioned properly. I would highly recommend choosing them.Review fromSue V
Date: 05/12/2023
I am so glad that I chose Window World to replace all of my old windows. I was kept in the loop every step of the way. **************** was excellent across the board. The installers were respectful, professional, clean and easy to communicate with. It was a pleasurable experience from start to finish!Review fromRenee M
Date: 04/24/2023
Everything was quick and easy. From setting up the initial quote, to the tech coming out to measure as well as the installation itself. Communication was open and we were given updates about the picture window and double hangs we ordered throughout the entire process. Excellent service!
Window World
Date: 04/28/2023
Thank you very much for your kind review and for choosing Window World. We are constantly working on improving our service and communication to our customers.Review fromFrederick D
Date: 04/18/2023
Excellent service from beginning to end. The windows installed in our church replaced the original ones of 143 years. Window World worked with us to replicate the original profile. The new windows are amazing.Would recommend Window World for your needs.Window World
Date: 04/19/2023
Thank you so much for your five star review. We appreciate your business and that you trusted Window World for your **************.Review fromWendy and Eric P
Date: 04/18/2023
From start to finish, we have to say we are extremely happy with our window replacements. We were told the lead time could be several weeks, but they were installed much quicker than we expected which was a huge bonus! Their customer service is spot on, and they were always in contact with us during the process. They installed our windows in a day, and cleaned up as if they weren't even here. From the sales rep, to customer service over the phone and text messages, to the installers...thank you so much for your amazing service. Our windows are absolutely beautiful, and we couldn't be more happy. We highly recommend your services. Thank you again for a flawless process!!Review fromPatricia G
Date: 04/06/2023
Custom made, *** ???? made windows!!! Really intelligent design! Super fast four man crew installed 23 windows in a single day. And that included a massive bay window! Superb finishing job and absolutely no mess!Now the crewFour of the nicest men that ever worked at out home. Very pleasant and highly professional. They got along well with each other and with us. The work was done harmoniously and mixed with much laughter and comradery. It was a great experience for us and we would be happy to welcome them back in our home again anytime!Review fromDennis M
Date: 04/05/2023
Excellent experience from the initial interview to the installation of my replacement widows. Highly recommend Window WorldReview fromJudy H
Date: 04/04/2023
I had a door installed on 3-27-23. The installer Mr **** was professional, friendly and knew what he was doing. He cleaned up afterwards. I need more home improvements projects and Window world have my business. 5 stars for themReview fromG. V.
Date: 11/23/2022
My wife and I purchased 7 sliding patio doors in December of 2021. We understood there would be a 12 week lead time on the doors which was fine. That would put the installation date around the end of March or beginning of April of 2022. After calling and calling and get little to no information from them on when then doors would be installed they finally got someone to put them in, in June of 2022. The installation was terrible. Miss matched locks, one door had to be slammed so it would lock. Another door would barely open. I asked him about it, and he told me that was service work and he didn't do service. After multiple calls to get service out, they finally arrived and we gave them a list of everything that was wrong, *** says oh, they didn't tell me any of this, I just have a couple of screens. And, all the doors will have to be reinstalled because they were so bad. He'll have to reschedule. After multiple calls, he comes out and "reinstalls" the doors. No screens. Multiple calls later and the screens they now have are the wrong ones, they have to reorder. More time, more calls. Got new screens, except they're the wrong ones again. Final time they come out, after the owner promised he'd taken care of it. Service guy calls and tells me they sent the wrong screens again. I tell them to forget it, we don't even won't the screens since the can't get them right. Owner wants us to pay for them even though they can't and haven't been able to provide the right screen doors. And, finally today, the owner calls me and says, he's had enough. Starts swearing at me because he feels he's done enough. Then says he's going to drop screens off at our house and hangs up on me. Quality character! This company is terrible! **************** is terrible! Anything truthful they tell you...non existent!Window World
Date: 12/01/2022
We apologize for the product deficiencies you received. Our records show that we corrected the issues (other than the screens) on October 10 and provided compensation for the inconvenience. In regards to the screens, we ordered a complete set of new screens to insure that that are all the same and working properly. We hope you will reconsider accepting the screens.G. V.
Date: 12/01/2022
I would believe them if it wasn't the fifth time we've heard this same story, yet nothing changes. The owner claims to have "done enough for us" and hung up on me. We've heard nothing from them since. And, let's not forget that its taken a full year to get to this point.Review fromEmily B
Date: 10/01/2022
THE ABSOLUTE WORST CUSTOMER SERVICE!!!We ordered our ********************* back in September of 2021 and our project is STILL not complete. These people have made up every excuse possible as to why the windows took 9 months to come in and why they cant finish the job. Their communication is the absolute worst, if it even exists. I called monthly for an update on our arrival of our order and they said 2 more weeks. Well I think I heard that excuse 10 times from at least 3-4 different employees. We had an appointment scheduled today to hopefully finish our project and they canceled yet again- nothing surprising at this point. They are full of lies and excuses and have let us down so many times. We have spent hours and hours of headaches and frustration on them. This has been the biggest mistake choosing them to replace all of our windows in our new home. RUN WHILE YOU CAN!Window World
Date: 10/06/2022
We apologize for the issues and delays. We also had to reschedule due to illness - again, our apologies. We appreciate your patience and look forward to completing your project to your satisfaction.
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