Reviews
This profile includes reviews for Window World's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 131 Customer Reviews
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Review fromD. B
Date: 08/19/2022
If you need a company that will back up their work and work hard to make you happy, I would recommend Window World. I had some issues with my two exterior doors and two storm door installations, and they did everything they could, went above and beyond to make me happy. Things happen sometimes, and things don't always go as they should. When bad things do happen it is good to know that someone cares and will work hard to correct the issues. If your interested in what happened, read on. Window World came out to install two exterior doors and two Storm doors at my **************, **. residence. The original WW installer who came out was very late. Due to his late start he had rushed through the install and did a very bad job on one of the doors. He also failed to install some basic parts of the storm doors, latch plates, extenders, etc. I was upset with the install and contacted WW and they responded right away. I received a call from a installer supervisor, who came out and told me that to fix the door the way I wanted, meant that the entire door had to be removed to fix the issue and tried to get me to agree to a different method that i knew would not work. I really felt more upset because I felt he wasn't listening to me. So I contacted the general manager and from that point on I felt I was being heard. He came out within a few days and reviewed all the issues and promised they would all be fixed. Within a week, I had three, yes three installers come out, they spent 6 hours at my house and they fixed everything that was an issue and did a fantastic job. They even found a few things that could have been done better, and redid them. Now my new doors look amazing and work wonderfully. I have a lifetime warranty for the exterior doors and the storm doors and my wife and I would use WW again.
Window World
Date: 08/22/2022
***** and ***** - thank you for sharing your story. To us, this is the best kind of review. Of course we would have preferred everything going right the first time. But it means something totally different when our service can turn a bad situation onto a satisfied customer. Thank you for your patience, and for allowing us to make it right for you!
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