Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Digital Forensics Corp. has 8 locations, listed below.

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• 

  Digital Forensics Corp.

  4400 Renaissance Pkwy Warrensville Heights, OH 44128-5794

• 

  Digital Forensics Corp

  3107 S 3rd St Louisville, KY 40214

• 

  Digital Forensics Corp.

  6272 Mayfield Road Cleveland, OH 44124

• 

  Digital Investigations Corp.

  5996 Centre Ave Pittsburgh, PA 15206

• 

  Digital Forensics Corp.

  315 Deaderick St Suite 1550 Nashville, TN 37238

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  **** *******
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 07/31/2024

  Thank you for reaching out and providing your feedback. We regret to hear about your dissatisfaction.
  We have thoroughly reviewed the situation and believe there may have been some misunderstanding. Our records show that you spoke with our customer service representative, who promptly offered you a refund for the services and cancellation of any further payments. As part of our standard procedure, a release agreement was sent to you. However, you opted to leave a complaint with the Better Business Bureau and indicated your preference to wait 30 days for the refund instead.
  We are committed to ensuring our clients are satisfied and believe this issue could have been resolved without the need for a BBB complaint, as we had already extended the resolution you requested.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I have received no calls and no emails. I greatly prefer to have the BBB as a mediator seems how this business is using Fraudulent “cyber forensic” techniques to take advantage of already vulnerable customers and feel that this matter can be resolved publicly if this company is legitimate and has nothing to hide.

  
  Regards,
  
  
  
  ******* ********
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 07/26/2024

  Hello, 
  
  We have attempted to reach out to this client but have not received a response. Reach out to us directly so that we can resolve your issue. 

  Business Response

  Date: 07/30/2024

  We attempted to reach **** at the number listed in our records, ***** ********* as he is associated with this case. Unfortunately, you did not provide a full phone number on your BBB complaint, which has hindered our ability to contact you directly.
  We apologize if **** did not inform you of our attempts to resolve this matter. To address your concerns and find a satisfactory resolution, we need to speak with you directly. Please contact us at your earliest convenience at 800-849-6515 ext. ***. Thank you.

  Customer Answer

  Date: 07/31/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  If this company was legitimate resolution through the BBB would be taken as it’s the most appropriate and trustworthy. Your records records should clearly state that I was the one whose number was provided with all my social information such as each account the link to it and its password. **** is my step father who consented to his card being used for a three month monitoring plan. I have been getting nonstop spam calls “labeled data” collection as this business dose not have an official number it has reached out to me from. 

  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* ********
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  A resolution was not offered. My complaint addressed more issues than just the unnecessary collections calls.  I do not feel I received the services I was promised and I have experienced an unnecessary amount of stress because of the business’ disorganization and suspicious practices. All things considered, I do not feel additional money is owed to the business. Cancellation of the remaining balance is a sufficient resolution. I do not expect a refund of the money I have already paid, but I do not feel anything additional is owed. 
  
  
  
  Regards,
  
  
  ****** ****
  
  
  
  
  
  
  
  
  
   , the representative tried to sell me additional services using fear tactics, telling me something bad would happen to me if I didn’t buy more services. Since, I have never received an invoice from the company for payments. Several months later, employees began leaving me threatening voicemails, saying I must make payment or legal action would be taken. I never received anything official/in writing. In April ‘24 I sent in a check equaling 12 months of payments. My initial payment was due July ‘23, meaning this check paid through July ‘24. I never received a receipt or confirmation of receipt though the check was processed. The past few weeks I’ve received more threatening, harassing phone calls. More effort has gone into collecting payment than went into helping with the case/providing services. I still don’t know what I paid for or why it was so expensive. The company is disorganized, borderline unethical, and has poor standards of practice. Clearly they only seek to sell services.

  Business Response

  Date: 07/08/2024

  Hello,
  
  It appears as though your payment was processed and your account is no longer past due. You will no longer receive collections calls as long as your account stays current.

  Business Response

  Date: 07/12/2024

  Hello,
  
  We have attempted to contact you in regards to a resolution but our calls are going straight to voicemail. Please reach out to us directly so that we can work towards a resolution. 

  Customer Answer

  Date: 07/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I reached out to the business contact noted on the complaint response - *********** - via email on Monday, July 15. I have not received a response. 
  
  
  
  Regards,
  
  
  
  ****** ****
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 07/19/2024

  It looks like you were able to speak with the customer service manager and reach an amicable resolution.

  Customer Answer

  Date: 07/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ****
  
  
  
  
  

• Initial Complaint

  Date:06/17/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Cyber Investigations (associated with Digital Forensic Corp.) $149.00 on 8/9/2023. **** *** a manager, explained that this option would include: "a list of sites within 15 business days, 2 monthly scans, 2 follow up reports/month, scan up to 3 devices, 24 hour phone support." (I was later told that I only got 24 hour email support, not phone).
  
  I asked 3 different managers - **** *** ***** ** (Customer Service Manager) & *********** ******* *Sales Manager) - for help receiving a refund, but no one responded.
  
  I want a full refund because: 1. I did not receive any report on my 3 devices until I hounded the company for over a month; 2. An agent should have explained this report (81 pages) with me, but never did; 3. I spent countless hours on the phone trying to get help & was often mislead or ignored; 4. I was betrayed by a Tech Agent. 
  
  I was betrayed by a Tech Agent (can't recall his name) who changed the WIFI Network password when I specifically said not to touch or change anything with the Network as it wasn't mine, but my roommate's. The Tech Agent blatantly ignored my request & changed the password. My roommate was furious & blamed me for the Tech Agent's unethical actions. It was a huge mess, causing tension & mistrust in my household due to the negligence of this Tech Agent.
  
  In all my phone calls to Cyber Investigations, I never once spoke with a woman and am concerned this company only hires men. Almost every agent I spoke with was aggressive, rude, & condescending.
  
  8/22/2023: Received "Comprehensive report," related to my info. on websites
  9/6/2023: Received "Malware report," but no password so unaccessible
  9/6/2023: Tried to cancel subscription, but company email was blocked & couldn't send
  9/11/2023: Tried again to cancel subscription by forwarding 9/6 email to ***** **  9/26/2023: Received confirmation email that my subscription was cancelled
  9/27/2023: Received revised "Examination report" that finally had summaries of all 3 devices

  Business Response

  Date: 06/20/2024

  Hello,
  
  It looks like you spoke with one of our customer care representatives and you were able to reach an amicable resolution. Please feel free to contact us directly if you have any other questions or concerns. 

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *********
  
  
  
  
  

  Business Response

  Date: 06/20/2024

  Hello,
  
  Thank you for taking the time to speak with us today so that we can come to an amicable resolution. Please feel free to reach out to us directly if you have any other questions or concerns. 

• Initial Complaint

  Date:06/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had let my son use my card to make a one time payment and now his account ha Been transferred to my name with out my consent Second thing is I have not received any of these services and on top of that since my son name has been removed from the account I want a refund for what is owed and want no further contact from this company to me or my son wen you illegally gave me his debt he contact is done and I would like a refund

  Business Response

  Date: 06/17/2024

  Hello,
  
  The person who signed up for service and signed the contract needs to contact us regarding this case. Due to an NDA in our contract we cannot legally speak with you. However, your son is the one that used your card to sign up for the service. We would be more than happy to assist but we need your son to contact us as you are not our client and we did not perform services for you. 

• Initial Complaint

  Date:05/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Case #******: someone on the ****** app and Instagram blackmailed me. I have a slow learning disability; could you imagine how freaked out I had to have been? I was confused about what to do. I googled (someone's trying to expose my picture), and digital forensics emerged. They started to use scare tactics on me, saying if you don’t use there services, They will post you with a minor; this could ruin your life. You would find a wife if they exposed you. At this point, I’m terrified. telling me this as the blackmailer is on the phone. under pressure, with both in my ears. They tell me to sign the contract. I had little to nothing in my bank. Phase one, they said, starts around 1200 to 1500 dollars. I told them I didn’t have it. They told me to send them what I have as my deposit, and we will start. I sent 120 dollars. they can’t begin until tomorrow. I said so, but the blackmailer is still on the phone. They said I couldn’t do anything unless I agreed to pay more. Of course, I’m going to agree. It was around $8,000. They take over my accounts. And tell me not to log into them until three days or until I’m told. felt anxious because they told me they would keep me updated, but they did not. I decided to log into my accounts on the second day they took over, and all I saw was that the blackmailers were blocked. I called Digital Forensics Corp on the 3rd day because I still hadn’t heard from anyone. I asked if I could log back into my accounts, and he said no because they were still in communication with the blackmailers. He lies to me. Giving them the benefit of the doubt, and giving them the benefit of the doubt I decided to wait to hear what they would tell me in the review. Been months, and I haven’t gotten a review. pressuring me to pay $99 a month and threatening with thelegal team.saying I owed 14608.27 when it's only 8,000, which is very strange. I’m unsatisfied with the scare tactics, the lies, and the threats. I want a refund and cancellation of the contract.

  Business Response

  Date: 05/30/2024

  Hello,

  It looks like you were able to speak with one of our customer service representatives and an amicable resolution was met. Please feel free to reach out to us directly if you have any further questions.

• Initial Complaint

  Date:05/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving threatening letters demanding nearly $8,000.00 and I don't know why. I have no agreement with this company.

  Business Response

  Date: 06/03/2024

  Hello, 
  
  We have attempted to reach out to this customer several times to no avail.