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Business Profile

Forensic Computers

Digital Forensics Corp.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Forensic Computers.

This business has 2 alerts

Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Digital Forensics Corp. has 8 locations, listed below.

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    Customer Complaints Summary

    • 97 total complaints in the last 3 years.
    • 37 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/22/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Please inform DFC to contact my new number: ************ to resolve this issue and follow up with me.




      [To assist us in bringing this matter to a close, we would like to know your view on the matter.] 



      Regards,



      ****** ****









       

      Business Response

      Date: 05/23/2024

      Hello, 

      We are unable to reach you to resolve this. The phone number listed is disconnected. 

      Business Response

      Date: 05/30/2024

      Hello,

      It looks like you have spoken with one of our customer service representatives and an amicable resolution has been met. Please feel free to reach out to us directly is you have any further questions or concerns.

      Customer Answer

      Date: 05/30/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ****** ****




    • Initial Complaint

      Date:05/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On aug 26 of 2023 I was sexstorted and reached out to digital forensic corp and the scared me in to signing up for phase 1 and the stated the world be able to provide me with a name of the scammer and the location of said scammer witch they had told me was in Nigeria but couldn’t get a name or photo after phase 1 they scarred me in to phase to by saying that the scammer can use this to make even police think that I was talking to a minor and that phase 2 would protect me from this information getting leaked but I started to fall behind they are threatening to sue me for the remaining balance of 12,486 dollars

      Business Response

      Date: 05/17/2024

      Hello,
      It appears as though you have spoken with someone in our financial department and your account is now current. 

    • Initial Complaint

      Date:05/06/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,


      ******* ******




      Business Response

      Date: 05/13/2024

      Hello,

      Upon further review there was still an outstanding balance on this account. However, it looks like you spoke with our financing team and reached a settlement. The account is now considered paid in full.

    • Initial Complaint

      Date:04/23/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution to refunding me & canceling my subscription is satisfactory to me.  



      Regards,


      **** ******
       


      Business Response

      Date: 04/29/2024

      Hello,

      Thank you for speaking with us today and allowing us to clear up the miscommunication and come to an amicable resolution. 

    • Initial Complaint

      Date:04/18/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They resolved my issue, refunded me, and cancelled my contract. Thank you.



      Regards,



      **** *****




      cancel. In the contract, it says that I have a right to a cancellation within 3 days of signing the contract, wand within 1 day am entitled to a 75% refund. I told him I wanted to submit a cancellation and again used fear mongering to try to get me to not. I then stated no thank you. I’d like to submit a cancellation. He agreed and said someone from customer service would reach out and rudely hung up the phone. No one reached out. So I called someone again on the morning of 4/17/24 to see if a cancellation request actually went through. Arturo said it supposedly did, and someone would reach out. NO ONE DID. So I called the afternoon of 4/17 and spoke with someone named Glenn and expressed that I wanted this cancelled NOW. I asked for a confirmation stating my cancellation in writing and my refund. He supposedly took a lot of notes and said Arturo would call me back within 24 hours to cancel. NOTHING has happened. I want this cancelled, and I want it cancelled NOW.

      Business Response

      Date: 04/18/2024

      Hello, 

      Thank you for speaking with us today and allowing us to come to an amicable resolution. Please feel free to reach out if you have any other questions. 

    • Initial Complaint

      Date:04/15/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      I cannot get this company to send me the appropriate documents regarding my account. I have asked for an amortization report of the funds that have already been paid along with the amounts owed and why the balance has increased. I have also asked for copies of the original contract. All transactions and agreements have been made via text messaging and verbal phone calls. There must be a way for me to access my account to go over my balance and amounts paid to date. I have no documents to upload because I have not received them. They know my current address as well as other means to contact me outside of the threatening phone calls from phone numbers from all over the country. This company cannot be trusted. I do not trust them because of the way they do their business.



      Regards,



      **** *******









       

      ey took from me already. The only way to communicate with this company is through text messages. Now, I am beginning to believ that my sextortion case has turned into an extortion case, except now I am being extorted by DFC. I have even attempted to email them regarding this and have not received any response. I am a 64 year old senior citizen and I believe that I am being taken full advantage of. I am on the verge of a bankruptcy, yet, they tend to believe that I am some rich old man they can take advantage of. I believe I have paid them more than they deserve for the 3 days of service they provided. This company should be investigated.

      Business Response

      Date: 04/18/2024

      Hello,
      We're sorry to hear about your experience, but we want to clarify a few points regarding your complaint.
      Firstly, we'd like to assure you that our collections department's actions were did not intend to cause distress. We understand that receiving calls regarding outstanding debts can be unsettling, but it's a standard procedure to ensure timely payments when they are not made per a signed contract.
      We performed the work for you almost a year ago and have not received any internal complaints regarding this issue from you.
      Regarding the services provided to you, we want to emphasize that we fulfilled our obligations as outlined in the agreements you signed. In your case, our team successfully resolved the issue within the agreed timeframe.
      As for the additional contracts you mentioned, we want to clarify that those were offered to provide continued protection against potential threats. However, you declined the service so we did not enter into the phase 2. 
      We have not received any communication from you regarding our collections attempts in order to come to an amicable resolution. In order to resolve this situation we'd like you to reach out to us directly so that our team can come to an agreement on your past due debt. 

      Business Response

      Date: 04/19/2024

      Please contact us directly at ************ **** **** We will provide you with the documentation you are requesting. As for the original contract that you signed  I have attached it to this response.  

      Customer Answer

      Date: 04/19/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

       

      The signed document you attached was not mine. My name is not ***** *******




      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,



      **** *******









       

      Business Response

      Date: 04/19/2024

      We have attached the contract that you signed for the balance that is owed to our company. We would be willing to reach a settlement with you if you contacted us or answered our calls. You are contractually obligated to this debt and collection efforts will not cease until we are able to connect on a phone call. We have been unable to reach you regarding this debt to come to an agreement. This is a debt owed on a service that was performed in fall of 2022. 

      Business Response

      Date: 04/19/2024

      We have attached the contract that you signed for the balance that is owed to our company. We would be willing to reach a settlement with you if you contacted us or answered our calls. You are contractually obligated to this debt and collection efforts will not cease until we are able to connect on a phone call. We have been unable to reach you regarding this debt to come to an agreement. This is a debt owed on a service that was performed in fall of 2022. 

      Business Response

      Date: 04/19/2024

      We have attached the contract that you signed for the balance that is owed to our company. We would be willing to reach a settlement with you if you contacted us or answered our calls. You are contractually obligated to this debt and collection efforts will not cease until we are able to connect on a phone call. We have been unable to reach you regarding this debt to come to an agreement. This is a debt owed on a service that was performed in fall of 2022. 

      Customer Answer

      Date: 04/29/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.




      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]



      Regards,



      **** *******



      On Sunday, April 28, 2024, I received a text message from DFC with a copy of the initial text messages that I received from the supposed Nigerians 2 years ago, which I was informed at the time, that those messages were deleted and that was what I paid DFC thousands of dollars for in the first place. They assured me that the text messages were deleted. So, I am to assume that A: DFC lied to me and the text messages were never deleted but took my money anyway, or B: DFC kept a copy of the text messages and are using them to blackmail me into paying them the remaining balance on my case. Either way, it considered fraud, and by DFC threatening me in this manner is not provoking me to want to pay the remaining balance after all the money that was invested in the first place for absolutely nothing. This should be considered illegal. Unfortunately, I have fell into money issues in the last couple of years and the funds were no longer available to continue paying the balance. I have considered bankruptcy as well as going through a debt relief program. I am unemployed and struggling to put food on my table and trying to settler a tax issue from 2022 as well. I was also considering making arrangements with DFC to work out my balance, but, now, they have taken this matter to an illegal level by showing me that all of those text messages were never deleted as promised and are now using them against me. Now, I don't know what to do and may have to contact an attorney or the FBI for some legal advise. I am also being forced to change my phone number as well.





       

    • Initial Complaint

      Date:04/10/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      *********




      I think is a year. After a month or two I came to realize I could have just purchased another phase 1 service seeing as there is no guarantee they wouldn't ask for more money if phase 2 actually occurred. So with the fear of not using their services on the table they pushed for higher charges while producing less than the bare minimum of results. As I reiterate ********* people that create content do a better and more thorough job for likes. So, and I can't stress this enough paying $7000 for no real resolution, then paying $7000 for "guarantee" seems disrespectful at this time.

      Business Response

      Date: 04/12/2024

      Hello,

      Thank you for speaking with us and allowing us to come to an amicable resolution to this complaint. Please reach out to us directly if you have any other questions or concerns. 

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      **** **




      Business Response

      Date: 04/05/2024

      Hello,

      Thank you for speaking with us today and allowing us to come to an amicable resolution. Please free to reach out if you have any other questions or concerns. 

    • Initial Complaint

      Date:04/02/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In November of 2023 I was notified my identity had been compromised. After speaking with Digital Forensics I was made aware that my information was being sold on the dark web. I signed up to have Digital Forensics request this information be removed and to provide me with a list of websites that it was being removed from. I only received 1 report in November. Since that time no services have been rendered. However, my card was still being charged. I noticed the continued charges and requested a refund. I have disputed these charges with my bank. And I still have not yet received a refund or been provided with the services that were suppose to be rendered. At this point my bank says there's nothing they can do and I have to beg the merchant for a refund once again. So in short, I was charged $150 per month from Dec. 2023-Feb. 2024 totaling in $450 for absolutely NOTHING in return. This is THEFT, it shouldn't be this hard to get what you paid for, or at least get reimbursed for services never rendered.

      Business Response

      Date: 04/05/2024

      Hello, 

      Thank you for taking the time to speak with us so that we can explain the miscommunication about the work product that was completed. We are grateful for the opportunity to clear this up and answer all of your questions. As previously stated on our phone call, If you have any other questions or concerns please do not hesitate to give our customer service manager a call and we will gladly assist.

    Digital Forensics Corp. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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