Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Digital Forensics Corp. has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Digital Forensics Corp.

  4400 Renaissance Pkwy Warrensville Heights, OH 44128-5794

• 

  Digital Forensics Corp

  3107 S 3rd St Louisville, KY 40214

• 

  Digital Forensics Corp.

  6272 Mayfield Road Cleveland, OH 44124

• 

  Digital Investigations Corp.

  5996 Centre Ave Pittsburgh, PA 15206

• 

  Digital Forensics Corp.

  315 Deaderick St Suite 1550 Nashville, TN 37238

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear.

  I asked the company to provide exact outlines of the work completed. They have not provided me with any. They promised a 30 day investigation which I canceled on sept 9. They already have my 300$ deposit, and no work has been done. They are demanding payment for services they didn’t provide. Furthermore I was called by a case manager who wanted me to upgrade my package, and when I declined I was called by ******* ******** who demanded voice authorization to continue with the program. I told him I did not understand what I was consenting too. 
  
  
  They are not responding to my emails. They have not provided me with any contract or voice authorization. The company’s BBB rating is indicative of their predatory practices, as confirmed by dozens of reviews. 
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ********* *******
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 10/10/2024

  Thank you for sharing your concerns. We take all feedback seriously and aim to provide clarity regarding the services we offer.
  It is important to note that you willingly signed a contract agreeing to the terms, and you had the opportunity to ask questions or seek clarification before doing so. Following the contract’s execution, one of our representatives reached out to you for a recorded voice authorization to ensure that you fully understood the terms. During this conversation, you confirmed that you were of sound mind, over the age of 18, and not under any form of duress.
  Given this documented authorization, we find it difficult to reconcile your current claim that you were coerced or pressured into agreeing to the services. We also believe the issue at hand may be related to challenges with meeting the agreed-upon payment terms, rather than any fault in the way our services were offered or explained.
  Furthermore, you provided a screenshot showing our company's attempt to reach out to you on September 9th, one day after your request to cancel the service. Our records confirm this, and unfortunately, you did not respond to that outreach or to several other attempts we made to discuss your complaint and address your concerns.
  We have consistently tried to resolve this matter in good faith and remain open to further communication if you would like to discuss the issue.
  At no point was coercion or pressure applied by any of our representatives. We are committed to operating with integrity and are still willing to address any questions or concerns you may have.
  Please feel free to reach out if you would like to discuss your account or the services provided

  Business Response

  Date: 10/16/2024

  Hello,
  
  Thank you for responding to our email and working out a resolution with us. Please reach out directly if you have any other questions. Thank you!

• Initial Complaint

  Date:10/01/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *********
  
  
  
  
  ntract is signed.
  
  Up to 25% refund: If the cancellation request is made within three (3) days after the contract is signed.” ********************************************** 
  I am looking for a solution because this company’s customer service won’t help or provide one. Again, I contacted them on the 27th, 28th, and 30th of September for a solution, and still nothing.
  Down payment was made on September 26, 2024 for $450
  With the grand total to be paid in installments to be $2,957.08

  Business Response

  Date: 10/08/2024

  Thank you for taking the time to speak with us and allowing us to come to an amicable resolution.

• Initial Complaint

  Date:09/25/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *****
  
  
  
  
  ame increasingly fear-driven, warning me that not proceeding could lead to severe consequences.
  
  Throughout the process, Digital Forensics Corp failed to meet their promised timelines and oversold their services, all while exploiting my vulnerable state. Their tactics were based on instilling fear and making me feel like I had no other choice but to continue paying for services I didn’t need. Without these scare tactics, I would never have agreed to their services.
  
  Now, they are continuously harassing me with emails and phone calls, threatening legal action if I don’t make further payments. This ongoing harassment has become unbearable. I’ve already paid for the limited services they provided, which did not meet my expectations or their promises, and I have no intention of paying further.

  Business Response

  Date: 09/27/2024

  Hello,
  
  Thank you for taking the time to speak with us so that we can come to an amicable resolution. If you need any further assistance please don't hesitate to contact us directly. 

• Initial Complaint

  Date:09/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  Digital Forensics Corp. falsely claims we are engaged in a "discussion" to resolve this matter. This is not the case. They initially reached out by phone, made several excuses, and despite acknowledging that my son canceled the service within an hour, they have refused to honor the cancellation.
  
  Instead, they are demanding that my son sign a document before they proceed with cancellation and refund. This document further illustrates their extortive tactics, as it imposes unfair terms to absolve them of their unethical practices. After consulting with my attorney, who strongly advised "Do NOT sign this under any circumstances", it became clear that this is a manipulative attempt to force compliance under questionable conditions.
  
  After my son received this emailed document, I attempted to follow up with "Chris," the self-identified customer service manager who previously contacted me, the person answering the phone refused to connect me with his extension. No further attempts to resolve this issue have been made by Digital Forensics Corp. As a result, I am escalating this matter to the Attorney General of Iowa to ensure that businesses like this, which prey on vulnerable individuals, are held accountable for their predatory practices.  Digital Forensics Corp. must stop these deceptive tactics and honor legitimate cancellation requests without coercion or additional conditions.
  
  
  
  Regards,
  
  
  
  ** *******
  
  
  
  
  
  
  
  
  
   

  promises, and unethical behavior regarding cancellations and payments. This alarming pattern of exploitation cannot continue unchecked.
  
  I urge the BBB to take immediate action to hold this company accountable for its predatory behavior and to prevent further harm to others.

  Business Response

  Date: 09/11/2024

  Thank you for taking the time to speak with us today so that we can work out an amicable resolution. 

  Business Response

  Date: 09/18/2024

  Thank you for your feedback. To clarify, your son, who represented himself as a legal adult, signed a contract confirming this status and was our direct client. In line with our policies, we offered him a full refund and attempted to reach him several times to resolve the matter, unfortunately without success. While the atmosphere during our conversations was uncooperative on your end, we have fully adhered to our refund policy and remain committed to resolving concerns fairly. Please note that this issue pertains to your son, a legal adult, not to any business conducted directly with you.

• Initial Complaint

  Date:08/26/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consumer's response logged by BBB staff BA

  Consumer called and she and business came to an agreement and was told tole she would receive a refund for $3200.00

  Business Response

  Date: 08/28/2024

  Hello,
  
  Thank you for speaking with us and allowing us to clear up the miscommunication. I'm glad that we were able to reach an amicable resolution.

• Initial Complaint

  Date:08/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Through out this entire process Digital Forensics has been persistent in getting me to go along with their "phase 2" which is only to get me to give them more funds with predatory sales tactics and has not once actually assured me that the situation with the criminal on my account was handled.

  And despite the fact that Digital Forensics notified me that the BBB contacted them, they did not officially respond to the BBB.

  
  Regards,
  
  
  
  *********** ******
  
  
  
  
  
  
  
  
  
   

  sonal info-any pics, and how i was contacted by the criminal. He then turned me over to analyst(Gabreil O) who then took my Instagram info & said he'd pose as me and that i was to log out and uninstall the app for my protection. In this way he'd monitor any activity. If the criminal reached out to me in any way, i was to send screenshots & block communication immediately. When I asked if i should contact the police/FBI, he said "no" ,wait 5-7 days for a report he would send me.
  After my initial shock, I started to think how they asked for the money and the wait to contact the authorities, I began to question the legitimacy of this whole thing.
  
  I then reached out to my bank and they had immediate concerns,put my contact on high alert, and told me to contact the BBB.

  Business Response

  Date: 08/28/2024

  Hello,
  
  Our company has attempted to reach out multiple times to no avail in regards to this complaint. Client has not responded to any of our attempts

  Business Response

  Date: 08/29/2024

  We appreciate you bringing your concerns to our attention. We attempted to contact you regarding the issue you mentioned, but unfortunately, we did not receive a response.
  We are committed to resolving this matter and believe that open communication is key. Please reach out to us at your earliest convenience so that we can work together towards a satisfactory resolution.
  Thank you for your time and consideration.

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2028, I was contacted by representatives from Digital Forensics Corp who pressured me into signing a contract worth $5,000. I was not interested in signing this contract, but the representatives employed fear-based tactics and repeatedly emphasized potential severe consequences if I did not comply. Feeling coerced and under duress, I signed the contract. Since that time, I have repeatedly tried to resolve this matter by requesting to speak with a supervisor or manager, but each time I am either placed on hold indefinitely or the call is abruptly disconnected. Despite my requests, no meaningful assistance has been provided. Since signing the contract, I have been subjected to daily harassment from your company. Representatives from Digital Forensics Corp call me from different phone numbers, threatening legal action and insisting that I have an outstanding debt that must be paid immediately. These calls are relentless and are causing significant stress and anxiety. In addition to this letter, I have filed complaints with the Better Business Bureau (BBB), the Federal Trade Commission (FTC), my state’s Attorney General’s office, and the Consumer Financial Protection Bureau (CFPB). I will also be exploring additional legal avenues to protect my rights and seek redress for the harm caused. I expect to hear back from you within 2 business days. If I do not receive a satisfactory response, I will be forced to take further legal action.

  Business Response

  Date: 08/22/2024

  Hello, 
  
  We have tried multiple times to reach you regarding this complaint as well as the review that you have left. We have received no answer or response to any of our attempts. We would like to speak with you to work towards an amicable resolution but we require a conversation in order to do so. Please give us a callback at ************ **** *** so we can discuss this matter. Thank you.

• Initial Complaint

  Date:08/13/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ******** ****
  
  
  
  
  

  Business Response

  Date: 08/14/2024

  Hello, 
  We apologize for the communication issues that you experienced. We are happy that we were able to connect with you and come to an amicable resolution. Please reach out to us directly if you have any other questions or concerns. Thank you.