Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Digital Forensics Corp.

  4400 Renaissance Pkwy Warrensville Heights, OH 44128-5794

• 

  Digital Forensics Corp.

  6272 Mayfield Road Cleveland, OH 44124

• 

  Digital Investigations Corp.

  5996 Centre Ave Pittsburgh, PA 15206

• 

  Digital Forensics Corp.

  315 Deaderick St Suite 1550 Nashville, TN 37238

• 

  Digital Forensics Corp

  5854 Barnes Rd Colorado Springs, CO 80922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last September, I was the victim of an extortionist. I was scared, and hired this company to help out. At first, i thought they would help, but the fact that they do not have any way to see the progress of payments, which makes me question if I had already paid the amount in full. The amounts I agreed to pay for the services was $3,000 for phase one, and $4,000 for phase two. After calculating it out WITH the out of this world interest rate, I do not need to make more payments than I already have. I have already spent basically 8,000 dollars and I have no way to determine if I even have any left. So if there is any way that I can track my payments so I’m not paying double, because I’m running out of money. I want this to end, or at the very least create something to track payments, but I’m having some very real doubts that the original payment terms (20 months for phase one, 18 for phase two), that the payment that are $247 and $324, respectively, can’t get you that money faster than that, even with interest. Another thing that raises a red flag that it is done on my card, which any other service does checks so it’s easier to track, and actually have tracking of payments. So either create a way for me to track the payments, or end them. Cause I’m getting to the point where I have to choose between paying rent or eating.

  Business Response

  Date: 12/20/2024

  Hello, 
  
  Thank you for speaking with us today and allowing us to offer you an amicable resolution. If you have any further questions please don't hesitate to reach out to us directly.

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** *********
  
  
  
  
  
  
  
  
  
   After dealing with a blackmailer I couldn’t believe I was still a victim. I did contact my bank who attempted a charge back the status is still pending. I had contacted the company on 3 seperate occasions and did not receive a call back.

  Business Response

  Date: 12/13/2024

  We appreciate the opportunity to address this concern. Our
  records show that the client retained our expedited services on 11/16/24. Our
  team promptly began the investigation and delivered the work product as agreed
  on 11/17/24. Additionally, the client opted to purchase supplementary services
  on 11/18/24, indicating satisfaction with the initial service delivery.
  
  Regarding the client’s claim of not receiving a password, we
  provided this information as part of our deliverables. We are unable to verify
  any subsequent difficulties accessing the document, as no further communication
  was successfully established after 11/19/24. Efforts to contact the client have
  been unsuccessful due to the phone number on file being disconnected. Client
  provided a new phone number on this complaint however the client has not
  answered our contact attempts or returned our calls.
  
  We must also clarify that the service agreement includes a
  signed contract outlining the terms of service, including payment obligations.
  The client has not fulfilled the financing payments associated with the
  services provided. We consider this chargeback attempt unwarranted, as the
  agreed-upon services were completed before the specified deadline and delivered
  in full compliance with the contract.
  
  We take all feedback seriously and are committed to
  addressing genuine concerns. If the client wishes to discuss this matter
  further or seek a resolution, we encourage them to return our calls so that we
  can assist them directly.
  Thank you for your attention to this matter.

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ***** *********
  
  
  
  
  
  
  
  Email received by BBB Staff
  
   
  
  In regards to the status of this case, I did contact the company because I had a chargeback declined and wanted to resolve this. I spoke to a gentleman who informed me the company would be unable to help me further. He also stated all contracts were nullified and closed.  I  asked him to check with manager and was again told they would not help me.

  
  About a week later I received a text message requesting a call. I called and spoke with someone different, he wanted to know if I wanted to do phase two in the investigation. He stated my contracts were due for remittance. I brought up the investigation and the fact I never saw phase one results. The Second Gentleman gave the password needed but all I was unable to see the results. He said he would check with other staff and get back to me about proceeding, I never heard from him.

  Business Response

  Date: 01/06/2025

  It appears as though you were able to speak with our customer service manager in order to address this complaint and come to an amicable resolution. Please do not hesitate to contact us directly if you have any other questions or concerns.

• Initial Complaint

  Date:12/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for a refund within 24 hours and spoke to two people and never heard from anyone again or was ever contacted again. I was asked to sign waivers that I didn't sign so this company never even started the job they were paid for.

  Business Response

  Date: 12/03/2024

  Thank you for bringing this matter to our attention. We take customer concerns seriously and strive to address them promptly and professionally.
  
  Upon reviewing your case, we confirm that your request for cancellation was received. On November 8, 2024, our customer service team offered you a full refund and provided the necessary cancellation form to initiate the process. However, as of now, we have not received the completed form required to finalize your refund.
  
  Please rest assured that our offer still stands. Once we receive the completed cancellation form, we will promptly process your refund. If you need the form resent or further assistance, feel free to contact us directly at 800-849-6515.
  We appreciate your cooperation and look forward to resolving this matter.

• Initial Complaint

  Date:11/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid them about a year ago, two days after my birthday, and now they are trying to ask for more than they wanted, even asking more than what their interest rate could possibly ask for by a few thousand. They are completely dishonest, and they are a scam trying to take advantage of people who don't know better and who are scared. They even sent a letter of proof or something like that and ended up writing the date I signed for them was a day before I actually ever called them. On top of all of this, they never actually finished their job and ended up not even dealing with the person responsible.

  Business Response

  Date: 12/02/2024

  We are writing in response to your complaint and would like to address your concerns directly and transparently.
  
  Firstly, we have attempted to contact you in regards to this complaint to no avail. 
  
  Our records indicate that you retained our services on 07/29/2023, at which time you made a down payment of $500 and agreed to finance the remaining balance over a 15-month payment plan. Both the signed agreement and the recorded voice authorization confirm your acknowledgment and acceptance of the terms, including the payment schedule and interest rate.
  
  We provided the agreed-upon services within the promised timeframe, and there were no complaints or issues raised regarding the service for over a year following its completion. The claim that the work was unfinished or did not address the responsible party is inconsistent with our documented records, which outline the steps taken and services rendered in your case.
  
  Regarding your concern about the contract date, the signed agreement serves as the binding document. If you believe there was an error, we would be happy to review this with you directly to clarify.
  
  The recent communication from our team relates solely to your payment plan, which has been in default due to missed payments. As per the agreed terms, we have attempted multiple times to reach you to resolve this matter amicably. When those efforts were unsuccessful, your account was forwarded to our internal collections department.
  We understand that financial situations can be stressful, and we are willing to work with you to address any outstanding concerns or resolve the payment plan balance. However, we must emphasize that this appears to be a dispute over payment obligations, not the quality or delivery of our services.
  
  If you would like to discuss this matter further, please feel free to contact us back directly. We are committed to resolving this in a fair and transparent manner.

• Initial Complaint

  Date:11/08/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *****
  
  
  
  
  

  Business Response

  Date: 11/19/2024

  Thank you for taking the time to speak with us so that we can come to an amicable resolution. We're glad that we were able to get the issue resolved for you.

• Initial Complaint

  Date:11/08/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Earlier this year around April 2024 I contacted digital forensics company under stress from the situation I was in, and they pressured me with priority on my case to spend more, and a little while later they completely stopped contacting me and only for me to find out that their services did not do as advertised to me. They contacted me again in November 2024 only to send me an email with inaccurate information and none of the links to view documents that were said to be in the email or in a separate email I never got. Ever since I first contacted them they used all kinds of tactics to get as much out of me as possible.

  Business Response

  Date: 11/20/2024

  Hello,
  
  We appreciate you reaching out and providing feedback regarding your experience with our company. Our records indicate the following timeline of events:  
  
  1. On April 29, 2024, you purchased expedited services, which were completed on May 1, 2024. You opted for a financing plan due to financial constraints, and we extended this option to accommodate your situation.  
  2. At the time of purchase, you signed a contract and provided a recorded voice authorization confirming you were of sound mind, not under duress, and agreed to the terms, including the payment plan.  
  3. Your first payment was missed, but we worked with you to arrange an alternative schedule, and your initial payment was processed on July 1, 2024. A second payment was made on August 2, 2024, after which subsequent payments were missed.  
  4. We attempted to contact you via phone, text, and email a total of 11 times to discuss your account and provide assistance but received no response.  
  
  Regarding your concerns:  
  
  - Pressure to Spend: We strive to clearly communicate the value and urgency of our services, especially in time-sensitive cases like yours. However, we apologize if you felt undue pressure during this process.  
  
  - Work Product Delivery: Our records confirm that the work product was sent to your email. For your convenience, we’ve attached the original service contract and a screenshot showing the email delivery of the work product.  
  
  - Contact Attempts: We have made several efforts to reach you to address these concerns but have not received a response.  
  
  We remain committed to resolving this matter. If you are willing to communicate, we are happy to work with you to address any outstanding issues. Please contact us at your earliest convenience to discuss next steps.  I

• Initial Complaint

  Date:10/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This happened in August 2024. They charged me $1,500 for their services. We agreed on a specific payment plan. I'm still getting emails from the extortionist and I've paid three months of the payment plan. One of their employees is secretly emailing me wanting payment via Razer Gold gift card and it just sounds fishy. It's not a legit financial transaction. I no longer want to pay this company.

  Business Response

  Date: 10/30/2024

  Hello,
  
  Thank you for taking the time to speak with us so that we can come to an amicable resolution. Feel free to reach out if you have any other questions or concerns. 

• Initial Complaint

  Date:10/23/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam and takes advantage of people while they are scared. I was being extorted and fell into the trap of paying these people to help me. I agreed to a contract because I was desperate. Every time I called for an update or to give new info I couldn't get one. I was always told they will call me back never got one. Got an email saying phase 1 was done hurry up and call to discuss. Tried calling twice got told both times the person wasn't available but they'll call me back. Never got a call back. I would not pay them to go to phase 2 anyways because it's all a scam.

  Business Response

  Date: 10/30/2024

  Hello,
  
  This phone number is not in service so we are unable to verify if this is actually a client or contact this person to resolve the complaint. If you still need assistance please provide us with a valid phone number that we can reach you on.

• Initial Complaint

  Date:10/15/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ********
  
  
  
  
  

  Business Response

  Date: 10/16/2024

  Hello, 
  
  Thank you for speaking with us today and allowing us to offer you an amicable resolution. If you have any further questions please don't hesitate to reach out to us directly.

• Initial Complaint

  Date:10/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* *******
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 10/10/2024

  We acknowledge your concerns regarding the service purchased on 09/05/2024. Upon review of our records, we would like to clarify the timeline of events to ensure transparency.
  On 09/17/2024, we reached out to proceed with the next steps, but you informed us that you were unable to continue due to a hurricane and loss of internet service. Following this, on 10/04/2024, during another communication, you mentioned that you had misplaced your card, which delayed your ability to make the required payment.
  On 10/09/2024, we received a chargeback request. At that point, the funds were no longer in our possession, and our records indicate that multiple attempts were made to assist you with the process prior to this.
  We strive to provide the best service possible, and we regret that this situation did not meet your expectations. However, based on our records, we believe the situation has been accurately handled and respectfully disagree with your description of the events.
  Should you have any further questions or wish to discuss this matter in more detail, please do not hesitate to contact us.

  Customer Answer

  Date: 10/10/2024

  The company did not help me they never help me all they did was take my money I don't want to deal with this company I want my money back they are a scam