Complaints

This profile includes complaints for Digital Forensics Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Digital Forensics Corp.

  4400 Renaissance Pkwy Warrensville Heights, OH 44128-5794

• 

  Digital Forensics Corp.

  6272 Mayfield Road Cleveland, OH 44124

• 

  Digital Investigations Corp.

  5996 Centre Ave Pittsburgh, PA 15206

• 

  Digital Forensics Corp.

  315 Deaderick St Suite 1550 Nashville, TN 37238

• 

  Digital Forensics Corp

  5854 Barnes Rd Colorado Springs, CO 80922

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company deals with sextortion. They claim they will get the blackmailers off of you if you pay them through phases. They made me sign and consent to the payments because I was under stress during the blackmailing service back in October of 2023. The proof of what they did on that day was the agent texting as me and sending a cease and desist to the blackmailers. Since then I’ve have still been paying them monthly almost 2 years later!

  Business Response

  Date: 02/25/2025

  Greetings, 
  
  We appreciate you reaching out regarding your concerns. After reviewing your case, including the services provided and the agreements you signed, we must respectfully decline your request for a refund.

  Our records indicate that the payment terms were clearly outlined and agreed upon both in writing and through a recorded voice authorization. Additionally, the services rendered were based on the plan you confirmed, and our team provided assistance as described in the agreement.

  If you have specific concerns about the charges or services rendered, we are happy to provide a breakdown for your reference. However, as the services were delivered in accordance with the agreement, no refund will be issued.

  Should you require further clarification, please let us know.

  Sincerely,

  Christopher P*****
  **********************************

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  **** ********
  
  
  
  
  ge as I have countless times before. Have followed up and continue to get the runaround. He's busy. Will call me back. No attempt has been made by the case manager or the supervisor to rectify the situation. Just empty promises of, I've left a direct message to him, or I've left a message with no follow-thru whatsoever.

  Business Response

  Date: 02/13/2025

  Hello Neil, 
  
  Thank you for reaching out and sharing your concerns. We deeply regret any frustration or inconvenience you've experienced during this process, and we appreciate the opportunity to address your feedback. 
  
  After reviewing your case, including the scheduled call with Mark completed on 02/13/2025 at 3:15 p.m. which you had scheduled earlier in the week, it appears that the review was conducted within the 30-day timeframe outline in your agreement. Additionally, based on the information relayed during your conversation with Mark, it seems that you were satisfied with the content delivered and that it met your expectations. 
  
  That said, we understand how important timely communication is and sincerely apologize for the delays and lack of follow-through on callback from your case manager. This is not the level of service we strive to provide, and your feedback has been shared with our team. 
  
  If there are any specific concerns or issues with the service itself that you would like to discuss further, we'd be happy to schedule a call with our customer service team during the week of February 17th, 2025, to address them directly and work toward a resolution. Please feel free to reach out to my email directly. 
  
  Thank you for your patience and understanding as we work to improve your experience. 
  
  Best, 
  
  Christopher P*****
  **********************************

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ****** ********
  
  
  
  
  rom them, no e-mails, no messages. No trace from them. I am over the 3 days of the refund policy yet the performance lacks the price tag so I would at least like to cut a few or the rest of my monthly financial invoices over the 8 months.

  Business Response

  Date: 02/06/2025

  Greetings ******, 
  
  Thank you for reaching out and sharing your concerns. We are sorry to hear that you were disappointed with the service provided. Given the nature of the work we do, we strive to assist our clients to the best of our ability, but as you know, results cannot be guaranteed. 
  
  That said, we take your feedback seriously and want to ensure that we address your concerns. We are reaching out to you to discuss your case further and see if we can come to a resolution based on what you have presented. 
  
  Please respond to the email that comes from my address listed below. 
  
  Best regards, 
  Chris P*****
  **********************************

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** *****
  
  
  
  
  
  
  
  
  
    needing phase 2, I wouldn’t have even done phase one.
  
  He was purposely deceptive and would not tell me what criteria we need to be. Met to need phase 2 when repeatedly asked.
  
  The entire business is a scam. I would say that 99.99% of people go on to pay for phase 2, because how many criminals are going to actually respond to a cease and assist.
  
  They are purposely deceitful, lie about what is included in phase one, and withhold information about what criteria needed for phase 2.

  Business Response

  Date: 02/03/2025

  Dear ******

  
  Thank you for taking the time to share your feedback. We are
  genuinely sorry to hear about your experience and regret that you felt
  dissatisfied with our services.
  We would like to address the concerns you have raised:

  
  Clarification
  on Phase 1 and Phase 2 Services: Based on your conversations with our
  team, it was communicated multiple times that completing a Phase 1 Report
  is a prerequisite before offering any services included in Phase 2. This
  process is essential as it allows our team to verify the identity and
  location of the perpetrator, ensuring that any subsequent actions are both
  targeted and effective. These details were also outlined in the contract
  you signed prior to engaging our services.

  
  Communication
  Regarding Service Details: We are sorry if there was any confusion
  during your discussions with our representative, Freddie. Our intention is
  never to mislead or withhold information but to provide clear guidance on
  the steps involved in resolving such sensitive matters. We understand the
  distress these situations can cause, and we strive to handle them with the
  utmost care and professionalism.
  

  Refund
  Process: We processed a full refund for the service prior to your
  filing of this complaint, as part of our commitment to customer
  satisfaction. Additionally, the release form you signed includes specific
  terms regarding filing claims post-completion of the refund, which we
  kindly ask you to review.

  
  Our team has taken all necessary steps to bring a resolution
  to this matter, including the refund of your payment. It appears that despite
  our efforts, we have not met your expectations. If there is anything further,
  we can do to assist you or clarify any remaining concerns, please do not
  hesitate to reach out.

  
  We wish you the best moving forward and hope you find the
  support you need to resolve your situation.

  
  Sincerely,
  
  *********** *etrus

  **********************************

  Customer Answer

  Date: 02/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. 

   

  The company said they refunded me for phase 1, which is incorrect.  Also, I continually asked Freddie what constituted needing phase 2, where I was told multiple times not to worry about that as most people don’t need it.  They purposely withhold information on what criteria needs to be met to need phase 2.  
  

  After learning that the criteria is the perpetrator does not respond to the cease and desist, makes them a dangerous person.  This is bull and nothing more than a tactic to get more money.  I would say more than 90% of perpetrators don’t respond, which makes what he told me a lie (most people don’t need phase 2).  
  

  I asked multiple times about the criteria for phase 2 and they refused to give me a response.  Additionally, Freddie talked in a demeaning way to me by his tone.  
  
  
  Regards,
  
  
  ****** *****
  
  
  
  
  
  
  
  
  
   

  Business Response

  Date: 02/06/2025

  Greetings ******, 
  
  I've attached the transaction receipt showcasing that the refund was processed. I've also included the release you signed when requesting the refund for the service.  
  
  We suggest you review these in detail. 
  
  Thank you. 
  
  Christopher P*****

  **********************************

  Customer Answer

  Date: 02/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  As mentioned, I am referring to a refund for phase one and not phase 2, which the PDF was attached for. I was misled in what phase one entailed and information was purposely withheld regarding phase 2.
  
  
  
  ****** *****
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:01/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past several years I have tried to resolve my claims with this company. I have tried numerous times to retain what I payed for. This company charged me $3,620. They did no provide me anything just crappy papers. I stated I would fly out to pick up the service I payed for. The company stated, “ we do not allow visits”. This company fabricated their investigation. They literally did the investigation on a phone that ********* *******, had ordered through my T-mobile company. This company does not intend to send me the UFED EXTRACTION so I can have another proper investigation done on the devices that they used. This company also wiped them all clean. This comp. needs to refund me my $$ or send me what I payed for. This company also changed the bank and routing number that they promised and provided me with that they stated was legitimate through their chase business account. What kind of company commits this kind of fraud? This company does they are corrupt and they help unethical and corrupt attorneys such as the ones from Mullen & Henzell. I submitted their corruption to the FBI. This is not libel or slander these are facts. Their is no negotiating regarding the company digital case they provided me with 237627. I need them to give me back the money they defrauded from me or what I payed for. Please BBB help me get the money or the UFED Extraction from the fabrication of the I-phone 7 that was ordered under my account and through a malicious scheme. I have tried time after time to get what I payed for but they hang up on me or give me some BS that I cannot come tho their company to get my money or the product I purchased. $3,620 is what this company defrauded from me and they continue to refuse to send me the extraction because it would prove my claims of their collusion with the corrupt attorneys…. I have copies of all the money orders submitted. In addition this claim was used for my court case vcu ******* When I honestly became a victim of sexual assault

  Business Response

  Date: 01/28/2025

  Hell *** ****** 
  
  We appreciate the opportunity to address the concerns you raised regarding our organization and services. While we understand your frustration, we respectfully assert that the claims in this complaint are baseless and have already been reviewed and deemed unfounded in prior BBB cases, as outlined below: 
  
  *** ********
  Date Opened: 11/17/2023
  BBB Status: This complaint is beyond the purview of the BBB. 
  
  ID: ********
  Date Opened: 01/31/2022
  BBB Status: This complaint is invalid
  
  *** ********
  Date Opened: 01/28/2022
  BBB Status: This complaint is invalid
  
  Your accusations of fraud and collusion with third parties are completely unfounded, which led to their dismissal. Our company operates with integrity and adheres to strict ethical standards.
  
  At the initiation of your Phase 1 report, which you requested on 05/26/2020, we clearly outlined the initial fees and held multiple scheduled sessions with you to review the results. Subsequently, on 03/08/2021, you requested an upgrade to a Phase 2 report, at which point you received that report along with multiple scheduled reviews of its findings. Unfortunately, when the results of these reports did not validate your theories, you became irate with our team members and accused our company of wrongdoing. Your dissatisfaction with the findings does not negate the fact that the agreed-upon services were completed and delivered.
  
  We regret that you are dissatisfied with the outcome of your case. However, we stand by the quality and integrity of the services provided. We have fulfilled all obligations and have gone above and beyond to address your concerns.
  
  Thank you, 
  
  Sincerely, 
  
  *********** ******
  **********************************

• Initial Complaint

  Date:01/24/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  I've just saw the link of the pdf. I never wrote down my initials nor this is remotely how I write my initials
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ******* *********r
  
  
  
  
  

  Business Response

  Date: 01/27/2025

  Dear *** ***********

  Thank you for reaching out regarding your concerns. We would like to address the matter you brought to the Better Business Bureau.

  You engaged Digital Forensics Corp. for our Phase 1 Report, which was delivered as agreed upon. Prior to initiating any work, we provided detailed information about the associated fees and payment terms.  Of these options you chose the payment amount and number of payments. By proceeding with the service, you authorized these charges.

  Your request to cancel the ongoing payments was received and reviewed. However, as per the terms of the agreement and your voice authorization, the balance owed is for services that were already completed and delivered. While we understand your frustration, the outstanding amount remains valid.

  We strive to be transparent and professional in all client interactions and are confident that the services rendered were in alignment with the agreed terms.

  Should you have further questions or wish to discuss the matter in more detail, please do not hesitate to contact us.

  Sincerely,

  
  *********** ******
  Digital Forensics Corp.

• Initial Complaint

  Date:12/28/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Dear Ms. ******:
  
  Thank you so much for your message and for letting me know about the status of my complaint (ID ********) against Digital Forensics Corp.
  
  I want to inform you that, as an additional measure, I will send a formal letter to Digital Forensics Corp. demanding the immediate cessation of its operations and the discontinuation of any attempt to collect for work that has already been satisfactorily performed. This is by the law that protects consumers against unfair charges, and I consider this action necessary due to the constant violations that have occurred against me.

  Note: I want our communications to be in writing for better management, since everything must be in writing. I am not interested in receiving calls, only written notifications to cease and withdraw unfair collections.
  
  I appreciate your support and look forward to any updates about this.
  
  Kind regards,
  
  
  *** *********
  
  
  
  

  
  th their demand for $7,504.24 for a “Phase #2,” reflect blatant exploitation of my situation.
  
  I request immediate cessation of all communication under 15 U.S.C. § 1692c(c), written confirmation of contract termination, and assurances of no further collection efforts. Should this company persist in unethical practices, I will file complaints with the Consumer Financial Protection Bureau (CFPB), Federal Trade Commission (FTC), and my State Attorney General.
  
  This situation highlights a breach of trust and professionalism, and I will continue to defend my rights.

  Business Response

  Date: 12/30/2024

  Thank you for reaching out. We have received your concerns regarding Case #****** and the services provided by our company Digital Forensics Corp. We sincerely regret that your experience did not meet your expectations, and we understand the frustration this situation has caused you. However, we have attempted to contact you on three separate occasions to resolve this matter to no avail. Once on December 23rd and two times on December 30th. We have called, texted and emailed you to get back to us. We have also received your letter as well talking about the same grievances as referenced in this compliant. We are committed to addressing your concerns thoroughly and ensuring that any misunderstandings are cleared up.
  
  Please provide us with a timeframe we can reach out to you or provide us with new contact information so we are able to reach out to you if the contact information we have in our system is in correct. You can reach out to our company as well at 800-849-6515 or via email at [email protected]. Thank you and we look forward to talking to you!