Complaints

This profile includes complaints for Timber Creek Structures's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Timber Creek Structures

  3843 Youngstown Rd SE Warren, OH 44484-2836

• 

  Timber Creek Structures

  3903 Belmont Avenue Youngstown, OH 44505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CAUTION ORDERING FROM HERE
  I ordered a 10x16 garden shed with a ramp May 1, 2022 OVER A YEAR AGO and in the contract we both signed and agreed upon it said 8-12 weeks. I knew it would be on the longer side because of “Covid” And the staffing/supply shortage which I was very understanding about since I’ma nurse and I know how the world has been.. I get it. But I’ve been being patiently waiting way too long and tired hearing excuses after excuses. After waiting forever and weathering the winter I was told February or March 2023 (already 36-40 weeks waiting) then that never happened. I called every month to get the same story of how they are behind because of Covid and shortage of builders etc. I paid $2159.22 down which was half the cost and I’m wondering if I’ll ever see that money or my shed again. At this point I’m feeling scammed and disgusted and also bad for anyone who is going to order a shed from this company while being told 8-12 weeks when there are people waiting over a year now. Today I filed this complaint and next is the attorney general of Ohio. This is terrible business. If you can’t deliver products within a certain timeframe then be HONEST AND STOP LYING TO YOUR CUSTOMERS

• Initial Complaint

  Date:05/10/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a garage on Feb 12,2022 and we have not received it yet. We put down half the money to be able to order it. It was supposed to take 12 weeks. They keep giving us excuses. And now they won't answer the phone when we call or return messages that have been left. All we want is a straight answer and to get our garage.

• Initial Complaint

  Date:05/08/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a shed 16x24 in August of 2022 and put half of the money down, was told it would be ready in 10-12 weeks. Have been given numerous excuses why it still isnt ready and we are at the beginning of May 2023. I have called, emailed and sent messages through their Facebook page, and am getting no response! I do not want to seek legal counsel for this transaction, but am feeling that we are being scammed!!! This has been the worst experience!

• Initial Complaint

  Date:05/08/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a custom order shed from Timber Creek Structures and paid in FULL on April 30th, 2022. Receipt showed approximate delivery date 8-15 weeks. In the meantime, had cement pad poured to spec to fit that exact shed that was quite pricey. Have made countless phone calls to only be lied to time after time. Was told in March that shed was built and having issues with delivery truck so deliveries were behind. Was told at the beginning of April (1 year later) that shed would be delivered in 14 days. Still no shed. Call at least 5 times a week and if I am lucky enough to have someone answer I am told lie after lie just to get me off the phone. I do not understand how a business can be run this way. On Tuesday, May 2nd, I demanded to speak to the owner Tim Dotson and was told that was not happening and they would call him to get the information I needed on my shed delivery date. Still waiting for a phone call back from that. This shed was PAID IN FULL on April 30th, 2022. It only took a week for my check to clear and here we are over a year later and still no shed. I have called every number listed that is out there. (FB, Social Media, Internet) and still cannot get someone to speak to me without making excuse after excuse. If you are considering purchasing a shed from this company you better find other resources and save yourself a lot of frustration, aggravation and money.

• Initial Complaint

  Date:05/03/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:

  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************

  ---

   

   

  hasn't gone to builder yet call back after the first of the year. Called Shyann 1/13/23 left message, ****** called back 15 minutes later said will call me back when delivery guy returns from **** I told her to add a free ramp to my shed purchase since I've waited almost a year. Called back 2/6/23 left message for ******. ****** called back on 2/8/23 said she'd talk to owner & call me back. A free ramp was on the paperwork. Called 2/14/23 left message for ******. Said she had to speak to owner & would call back. Called back 2/24/23 said delivery would be week of 4/17/23. Called 4/20/23 left message. Called back 4/21/23 left Shyann message called ***** said he'd find out if it's built & call back. Called ************** 4/28/23 left messages. called 5/2/23 left Shyann message.called *****, he said it's "imminent" on the order so being built or ready to deliver. 5/3/23 ****** called said only one delivery driver & shed is ready to deliver. It's been over a year I want my shed or money back.

  Business Response

  Date: 05/13/2023

  Delivered

• Initial Complaint

  Date:04/21/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shed in July 2022 and paid half of the money down. The paperwork stated it would take **** weeks. I have been given the runaround ever since. Dates given to me over the phone about when my shed would be completed have come and gone on multiple occasions. Phone calls of late haven't been returned.

  Business Response

  Date: 04/21/2023

  Will get in contact today

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw an add on Facebook for a shed that I wanted so I contacted through Facebook and made arrangements to **** ***** at the warren address you have on file (this was on Sept 28th 2022). I went there and went over the details and they took full payment up front and assured me that The shed would be delivered in 6 weeks or less. So I waited the 6 weeks no communication, waited a week or so more and called to inquire, was told there was an employer shortage. waited a few more weeks and called back, still nothing no delivery time or info. waited a few more weeks and called back and was told to call Keith, called and he stated they were waiting to "get me on the floor" ?? Found out later that meant getting space on the build floor to build the shed, So I d3ecided to go to where i made the purchase just to find NOTHING no evidence of sheds what so ever. So by now its Late Feb, Early March (and several calls) later. I got a call from ***** stating that within ten days they would get my shed built and delivered and would call 24 hours prior to delivery, 4-6 days later He calls on a Tuesday at 12:30 in the afternoon and wants to deliver my shed by 1:30-2-30 that day. I couldn't do that as I had things to move and was at work and couldn't just leave on a whim, he said ok and i asked him when he would be calling back and he couldn't answerer me. So again I waited for about another week no response to calls or messages. Finally a women called back and W/attitude asked if I was ready for delivery Well Duh ! This was before Easter and she said that they had sold my "custom ordered shed" because I couldn't take delivery on the day they called. Stated I wouldn't hear anything till after the holiday. I asked about a refund she stated it would take 12-13 weeks for that. So what's a fella to do ? I resorted to BBB hopefully for some help. I would just like a definite date of delivery with a 24 hour notice as promised, and within ten days of the receipt of this compliant