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Business Profile

Department Stores

Macy's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Department Stores.

Reviews

This profile includes reviews for Macy's's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Macy's has 1031 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Macy's

      9111 Duke Blvd. Mason, OH 45040-8999

    • Macy's

      2600 Riverchase Galleria Birmingham, AL 35244

    • Macy's

      4000 Fiesta Mall Mesa, AZ 85202

    • Macy's

      9700 Metro Parkway Phoenix, AZ 85021

    • Macys

      6000 Sunrise Blvd. Citrus Heights, CA 95610

    Customer Review Ratings

    1.12

    Average of 444 Customer Reviews

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    Review Details

    • Deborah M

      Date: 03/05/2025

      Macy's do not practice fair and credit reports ! I have been a long time Macy's Customer, pay on time , or alot of times ahead of time, with extra added to payments. Lately, since Covid I have significantly noticed a change in my account. 2024 I paid my account down under my balance, in which by now should be close to paying off. Noticing everytime I get under my balance, it jumps back to over balance and payments have gone up to over a $100. The same thing is occurring now in 2025. I have contacted them by mail no response, they have called, when I answer they hang up. I have asked them to respond to my emails...to no avail again no response! This unfair practice needs to be addressed and stopped !! Anyone else having this problem ?

    • Casey V

      Date: 03/01/2025

      Macy's used a 3rd party delivery service for a furniture delivery. They were rude, unprofessional, and couldn't speak English. They almost broke our service elevator and caused a hazardous situation for our residents. I have never had a worse experience. Macy's would not give information or the name of the delivery company and protected them over their customers.

    • janet b.

      Date: 02/28/2025

      While shopping in Macy Nasty Atmosphere Exposed to nasty hazardous chemicals unhappy health risk unhappy customer someone deliberately sprayed the lower level household electric and shoe Department leave the store I couldn’t breathe Roosevelt field mall Garden city purchased towels bedding couldn’t breathe

    • Jane E

      Date: 02/24/2025

      I purchase a dresser/baby changing table- followed the directions to put it together (son-in-law double checked) . When we used it to change my grandbaby, it was so unsteady and wobbly that we could NOT safely use it (I changed the baby on the floor). I called Macy's and to return/get my money back and they say I have to go to the manufacture. The phone number for the company is not excitant per ********  After 5 transfers at Macy's, I did finally get the '3rd Party Supervisor', and she says she will contact the company to request a refund. I told her that I did not want any of my personal information shared with this company as I think they are NOT Reparable. Lets hope this works.

    • Yolanda C

      Date: 02/22/2025

      I purchased an office chair that was supposed to be sturdy but it is very light and has poor material. The chair is the size of a small child. Unable to use it. Why are these businesses allowed to sell bad products.

    • Danilo S

      Date: 02/16/2025

      I ordered 2 orders for valentine's day first order a week before Vday the second order 5 days before Vday. First order had a total of 5 items I received 1 item before VDay. Second order 4 items I received 1 item before VDay. I tried several times contacting macys via their chat option. Out of all the people I chatted with I think one person understood what was happening. Why would anyone who purchased VDay gifts want them after VDay? When you can find all Vday items on sale more than 50% off. Because macys did not come thru this year, I had to go out and purchase those 7 items in person. Side note I received an email saying I can no longer purchase from macys. Trust that won't be an issue. Macy used to be my go to spot for gift giving but this experience and last year experience has showed me macys isn't what it used to be.

    • Judy R

      Date: 02/02/2025

      I purchased a ******* * ****** mattress in February 2021 and it should be under warranty. However, in spite of the issues I reported, Macy's said there is nothing wrong. This is my last time purchasing a ******* * ****** Mattress.

    • Will T

      Date: 01/27/2025

      I opened a Macys credit card because I was promised a 20% off discount off my total purchases. When I received my billing statement I saw that I only got $100 off when my discount should have been $180. This is not right, companys should be held liable for what they advertise!

    • Claudette P.

      Date: 01/26/2025

      I Placed Order Coat, Then Tried To Cancel. It was Supposed To Return To Store, Instead, It Shows Up Here. At First I didn't know what it was. It was Supposed Go Back to Store. Some of These On-line Website Suck. Now What Used Take 2-3 Days, No More, Now 5-7 Days Hopefully You Sit and Wait Best Advice, Don't Buy Anything Expensive, Or You Will Be Sitting Around Forever To Get Your Money Back, OLD SAYING; THIS WON'T HAPPEN AGAIN CALL YOUR BANK, THEY CAN HELP!

    • Danna G

      Date: 01/20/2025

      Macys customer service is terrible I would give it a negative if I could. After all the years of service now if you order items. They look like they are coming and come late very late. You cannot cancel your order after 39 minutes. How do you know they are not going to deliver your items within 3-5 business days as stated. One item was ordered in the 7 th next item on the 19. Still have not received them. And they will not let me cancel them. Poor setup. Will never ever order another thing. Buyer beware!

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