Reviews
This profile includes reviews for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 148 Customer Reviews
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Review fromMichelle B
Date: 10/02/2023
Not provided with the Trudys related to payments and violations of the fir debtReview fromIvery O.
Date: 09/28/2023
nati0nal adjusters bought my account and i clean my credit up now they throwing things on my credit thats not suppose to be there.speedycash and cash net . 2015 my credit been clean fix it . thank you its 2023 and its was in 2014 and 2015 when this t
identy theft took place
Community Choice Financial, Inc.
Date: 10/02/2023
Hi *****-
Thank you for sharing your feedback and providing us a review. We would
appreciate the opportunity to discuss what may have happened. So that an
appropriate investigation can be conducted, please contact Customer Service at
###-###-####.Review fromPok N
Date: 09/28/2023
If I could give this 0 starts I would. A representative called and left an urgent message. I called back at the extension number given and no one answered nor was I able to leave a voicemail. I called back, spoke to several representatives (was transferred several times) and spoke to a representative named John. He began asking questions and was extremely short, rude and downright disrespectful. He said that “these are simple yes or no answers”. The reason I called is because there is some fraud going on with my account and I was contacted (I think) in regards to this. I did not get to resolve this issue (with the voicemail that was left in my phone). That representative told me to “have a nice day” and hung up on me. I called back and spoke to a representative named Adam. I explained the situation and requested that maybe I needed ti speak to a manager. He transferred me to the “check cashing department”. I was placed on hold for about 15 minutes and then the call was disconnected. My issue was never resolved nor did I end up having my questions about the voicemail answered or resolved either. I hope and will greatly appreciate someone getting back with me to resolve my issue.Community Choice Financial, Inc.
Date: 09/29/2023
Hi *** **- Thank you for leaving your feedback,
even if negative. We would appreciate the opportunity to discuss what may have
happened. Please contact Customer Service at ************ so that an
appropriate investigation can be conducted.Review fromSherry J
Date: 09/20/2023
Just paid 400 with debit card to title **** My bank showed that it was processed and taken out and title *** saying they havent received it. Its showing they received it so its nothing they can do. They want my bank to dispute it but my bank said no because **** accepted it on yall end. They saying its nothing they can do. I just have gave them 400 so do anyone know a lawyer I can getReview fromDiana L
Date: 09/12/2023
TitleMax got me and is still getting me. I guess because I needed the money so bad to help pay for the burial of my brother being doing dead at the very house that he saved my mother from last year do to a house fire. I should have read the fine print. But in the conversation it was told that I could come in and pay and when I left that was my intention was to come in so I can pay more when making a one time payment. Well I notice this payment come out every two weeks for the past three months and to find out that the 247 you take it my check every two weeks has only went towards the principles. I asked what the amount on the original because that's almost ***** plus Dollars and nothing has went towards the$1,075 I borrowed. This is a rip off because you can't give me any numbers but tell me to pay them go back on line and pay again what what wait this is confusing me. Can somebody help me.Review fromKristen L
Date: 09/12/2023
My junkie ex husband had me sign for a cash advance (my fault). I took out 3 advances that were defaulted on. CheckSmart sold my info to a debt collector. I paid said debt collector and have the docusigns to prove it. Here’s the problem… they won’t quit selling my info to new debt collectors! I show them proof and all is quiet for about 6 months until a new one reaches out threatening legal action in court. I tell them I’ll take it to court and all is quiet for another 6 months. It’s harassment at this point and has been going on for YEARS. I don’t know what to do at this point.Community Choice Financial, Inc.
Date: 09/13/2023
Hi ******* - Thank you for sharing your
feedback and providing us with a review. We understand your frustration. We
would appreciate the opportunity to discuss what may have happened. If you
could please give us a call at 1-800-273-5602 so that a proper investigation
can be made.Review fromDouglas D
Date: 08/28/2023
I aquired a loan on January 27th. 2023 for the amount of $6020.50. the payments were $750 to pay back. I was told at the beggining to pay often and more than my loan amount so I would avoid the extra interest fees. I planned on paying it back within a month. I am now asked to pay an additional $24,000. at the same $750 monthly price, or I could lose my vehicle. I made my payments early, and more than what was expected. I paid back ******* within a 7 month period. I was under the direct assumption that if I did not pay back the six thousand dollars within a 36 month period, that I would be looking at interest rates of astronomical prices. I just made my last payment showing $800 to Titlemax of lees summit. I went it to ask why my app still shows a balance of $5800. I explained there was a glitch,ever since I was granted the loan, the app wouldn't take payments or show my account. I would have to call in to get the information. I assumed the system was still down or something with the company was happening , I couldnt see what I paid and paid down. So,I went in today to talk with someone. and was greeted by the manager on duty I'll say, was nice as a person. I told her my problem, that I think I'm close to paying this off but I haven't been able to access my account but have been keeping tabs on what I have paid and when and I know that I have to be close to having this paid off, I just wanted to know how much becuase I had a little bit to pay extra for fees and interest I assumed. She pulled up my file and told me I still of $5800. I told her I just paid back $*******. She told me that I was just paying interest and in order to pay it off I need to either pay the $5800 now, or within a month plus interest or continue the full length of the loan. 36 months...$30,000!!! for borrowing $6000.I am unsure what to do and feel this is a downright injustice to do to anyone. How can a company be allowed to do this to anyone?Review fromNia A
Date: 08/25/2023
DON'T DO IT... this company is a rip off they over charges you and if you miss a payment they make you start from the beginning it's very unfair. I miss it for payments due to being hospitalized for a serious medical condition now I had got a settlement offer and I was almost done with my settlement offer I had one more payment to go because I missed that one more payment they're trying to get five more thousand dollars out of me. They pray on people and overcharge to make it hard for you to be able to get your title back because they have no intentions of returning it to you don't go here do your best and stay away from them.Review fromAdsm W
Date: 08/25/2023
Contacted this company years of good relationship, in a crisis to please hault interest snd work off a payment plan immediately until in a better situation but they refused to work with me. I am in jeopardy and disabled I can not keep up with these high interest payments and they have no program for me.Community Choice Financial, Inc.
Date: 08/31/2023
Hi **** - Thank you for sharing your
feedback and providing us with a review. We understand your frustration. We
would appreciate the opportunity to discuss what may have happened. If you
could please give us a call at ************** so that a proper investigation
can be made.Review fromCole K
Date: 08/21/2023
Great employees who care and understand. I have used ccf for a lot of financial needs. The women who work there are incredible and always helpful!Community Choice Financial, Inc.
Date: 08/22/2023
Hi **** -
Thank you for taking the time for leaving a rating. If there is anything we can
do to improve your experience, please contact Customer Service at
************.
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