Reviews
This profile includes reviews for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 164 Customer Reviews
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Review fromEvelyn S
Date: 08/09/2022
Rip off. They stole my car even when I made arrangements to pay them through refinancing through my credit union. They never responded on anything.Review fromKaren A
Date: 08/07/2022
*********************************************************, is unethically and unacceptably advertising their store. On Friday, 8/5/2022, I received a letter that was not sent with appropriate postage. It turns out this was merely marketing information sent to homes and addressed to "current resident". It turns out, for this pieces of unsolicited junk mail, I now have to pay for the missing postage. This office is mailing out junk mail with a post card stamp instead of the appropriate amount of postage. I can only assume I'm not the only one who got to pay for my junk mail. This is completely inappropriate. I can tell you that because of this unethical behavior, I will never use your brand. Maybe others will be more forgiving, but you may want to address this as I'm betting I'm not the only unhappy resident.Review fromKama P
Date: 08/06/2022
I will never use this business again! I will pay off my **** and leave. These people are crooks and ruthless! I was finally able to make a payment after being out of work for an extended length of time, and they not only took my payment, but also my past due amount! I didnt authorize them to do that! I called them and was told that when I entered my card info, that authorized them and they refused to return it. I needed that money to pay on my rent! No use calling them either, they were so unhelpful! Do not use this company!
Community Choice Financial, Inc.
Date: 10/06/2022
We are sorry that we did not meet your expectations. It is our goal to always provide an excellent experience. We have forwarded your concerns to management for further review. For immediate assistance, please call **************** at **************.Review fromJoe B.
Date: 08/03/2022
Ive tried for months with the successive owners about copys of the loan and title agreement. ************** a call back and info that never happens. Our deceased familys car is rotting away with no release of title. The deceased happened 4 years ago!Community Choice Financial, Inc.
Date: 08/05/2022
Thank you for bringing this situation to our attention. We ask that you please call our *************************** at ************** to speak with a representative regarding this situation.Review fromPhyllis K
Date: 07/30/2022
Loan sharks. Applied for a $300 loan and they wanted me to pay back $ ****. No not on $300. I think not.Review fromDawn M
Date: 07/16/2022
This company tricked me with something they CAB fee . There is also a lenders annual fee which online is the same as a CA B fee, the women behind the sheild go over the contract so fast and get irritated if you ask them a question. As if I am supposed to know what a CAD fee is? As a college graduate, there is no possible way to figure out how they come up with this outrageous fees . I got one piece a paper with no explanation. This is a huge huge SCAM DEMReview fromMathew M
Date: 07/11/2022
Place is a ripoff I live in *********** ** my car had a new paint job fully loaded leather heated seats all the work bluebooks at $5000 they offerd me $300 **** I was asking $2500 what kinda s*** is that they said it won't go for that much at auction yet I go to the auctions out here and they go for way more title *** is a joke and just wants to s**** people over because they are money hungryReview fromJennifer M.
Date: 07/08/2022
TitleMax is a predatory lending company. They lie and deceive you in order to enter into a loan agreement. Their percentage rate is astronomical and sets clients up for default and repossession. If you are one day late their late fees make it impossible to get current. I traded my vehicle into a well known dealership and they paid a higher payoff and titlemax refuses to stop adding fees in order to collect a higher payoff to avoid sending me a refund when I have proof they received the payoff a week ago and continued to add daily financing charges. Their employees at their store front offices are unprofessional and lie to you regarding your loan status. Stay away from these loans unless you want to be financially ruined.Review fromBrittany G
Date: 07/06/2022
0 stars! This company is dishonest. I had a payment plan set up after going into default due job changes from the recent economy. I called to move over if my payments to be taken out with the next payment prior to that payment being due and was told the payment change was in effect. I also received confirmation emails. Those payments were not taken out and on the most recent payment they cleaned out my account for the total balance due. No one offered help, they advised to reapply for another loan. Seriously?! I was told by one representative that they tried processing the payment but it declined which is false! I was then told by another representative that they in fact did not try processing any payment because the payments were taken off of auto draft when I moved payment dates. Something that was not told to me on payment change day. They also refused to let me speak with a manager and kept sending me to other representatives. DISHONEST. I was then advised that it would 2 or more business days to review the call to determine fault. When asked if I could get that confirmation in writing to ensure that the problem was being worked on I was told they were unable to send that the comments are recorded on their notes. DISHONEST. I also received no email or phone correspondence indicating that payments were missed. Oh but when they needed the full balance, there was no issue taking it out of my account then. Don't do business with this company.Review fromStephanie L
Date: 07/05/2022
My 85 yr old mother **** her title 5 yrs ago on her Chev Trail Blazer 2006. and She was going a lot with a stroke and was down for months. She could not pay all they kept put on the payments. Well after 2 yrs the picked the car up at 2 15 in the morning without notice. She has a heart condition and needs a car or service 24 / 7. Well we when to the place they took the car and told them we would be back to pick it up and it was before the 4th of July. They said they would pull in in holding. But Saturday they sent it to the sell house in ********* *** almost and hour and half away for ******* *******. We spoke to the manger of the ***************** and we has 10 days or until the 8th. We day it the balance off today 07/05/2022 and the car is gone. I pray it is not sold of messed up. We will have to *** the company for all this...! Plus cost, and we will have to contact Channel 12 reports and file a report ! PLEASE STAY AWAY FROM THESE PEOPLE...!THEY HAVE NOT MANAGER THERE TO RUN THE ****** !!!!!
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