Reviews

This profile includes reviews for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Clear has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Clear

  65 E 55th St Fl 17 New York, NY 10022-3414

• 

  Clear

  85 10th Ave Fl 9 New York, NY 10011-4768

Review Details

• Review fromCharlton A

  Date: 11/29/2024

  Minus stars terrible upsetting experience caused me and my wife to miss our flight 11/26 on allegiant airlines from FLL to ATW.We checked our bag an hour before departure time headed to CLEAR as long term members many years Only to be treated unprofessionally and rudely..I checked in with clear without incident, my wife wasnt so lucky after Many tries with eyes, fingers finally came up and low and behold there were 2accounts Under her name. The 2or 3 representatives there were unable to correct and put us thru.We asked for manager and that only delayed us more going thru all the motions again low and be told there are 2 accounts Again . (So apparently we are paying twice for my wife Unknown to us. )We asked for help as we are 2seniors paying xtra for the CLEAR EXPERIENCE.But NO Help this manager then told us to wait on this line next to their lanes. We waited 3or 4 people ahead. Unknown to us it was TSA LINE Which clear personal placed us. Once upto front of the line they TOLD US we had to go to general boarding line.This was now about 30 minutes plus delay. We asked for help from clear mgt only to be told we are on camera and can be arrested by ****When walking to general boarding line another manager gave us phone number to call and complain which I did while trying to get thru general boarding lineOur daughter was already on plane calling us saying plane boarding ending 2 minutes.Despite asking for help Several people let us get ahead in line. Missed plane to ***********..Horrible experience missed flight 800 + $ for 1way tickets delta airlines wife and I.CLEAR WAS RUDE UNPROFESSIONAL POOR CUSTOMER SERVICESHOULD BE SUED FOR BREACH OF CONTRACT AND DAMAGES.

  Clear

  Date: 01/23/2025

  Hi ********! We strive to provide a safe and comfortable experience for our members as they verify through the CLEAR lanes. On behalf of the CLEAR team, we apologize that this was not reflected during your and your wife's visit. The behavior exhibited by the *** Ambassadors does not align with the training we implement for our teams. We truly appreciate you for bringing this to our attention as we actively work to provide the best possible members' experience. 
  
  While we hope an experience like this does not happen again, you may reach our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ********************************************

• Review fromBob B

  Date: 11/20/2024

  The Clear lines at many airports (****** is a huge problem) is longer than the precheck lines, you you effectively pay them for to wait longer. Don't waste your money!!! Sadly this service was wonderful for many years, but they've clearly cut their service back while adding more and more customers. What could go wrong??

  Clear

  Date: 01/23/2025

  Hi ***! We sincerely appreciate you for being a loyal CLEAR member and are thankful for your feedback. The recent experiences you encountered at CLEAR lanes are not what we strive to provide to our members, and we are sorry for falling short. We are diligently working with our airport partners to improve this process actively. This includes actively reviewing our process and procedure to return to the fast, frictionless CLEAR lane experience you expect.
  
  If you have any additional concerns or questions, please feel free to reach out to use here: ******************************************* and we would be more than happy to assist you!

• Review fromKelley A

  Date: 11/16/2024

  SCAM!!!!! Pulled me out of line at the airport and promised me there wouldnt be a charge, then charged me $199 on my credit card

  Clear

  Date: 02/03/2025

  Hello ******,

  Thank you for reaching out and for sharing your experience with us!  We are sorry to hear that you did not have the best experience with us. We strive for all of our members to have the best customer experience as possible and when we do not meet that expectation, we do our best to rectify it as best as possible. 

  We have reached out to you via email for additional information so we can assist you in locating your account and the charge associated with your account.  Please feel free to respond to that email at your earliest convenience if assistance is still needed.

  You may also reach our ************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ******************************************* referencing Case #*******.

• Review fromChristine H

  Date: 10/16/2024

  A CLEARME employee came up to me in line at ****************** in *******, ** on Sep 13Asked do I fly often. I said not really. He says I can skip the line by going to the kiosk. Said most people aren't aware of this. Proceeds to talk fast and hit answers on the screen "for me". Told me I wouldn't be charged. He asked for a credit card and told me it just for verification and I wouldn't be charged. I told him I didn't want to do it if it costs money. He said "No, and again it was for verification . A month later my card was charged $199.00

  Clear

  Date: 02/03/2025

  Hello *********,
  
  We appreciate you sharing your experience with us. 
  
  We are committed to providing a safe and comfortable expirience for all our members with every interaction and we are so sorry to hear that your visit did not meet this standard.
  After reviewing your inquiry, we are happy to confirm that our team has reached out to assist via email. If more assistance is needed, our ************** Team is available by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ******************************************** Your unique Case # is ********.

• Review fromJune S

  Date: 10/02/2024

  I was approached by a gentleman who offered to help me clear security faster. I was told this would be a free trial. I was never notified that a membership fee would be billed to my account. Several weeks later $199 was billed to my account. I can't believe the airport allows these people to carry out their scandalous schemes on airport property. These people are scam artists eagerly awaiting their next victims. After reading all these complaints, I can't believe they have not been shut down yet. Why doesn't the government or the airport industry do something about it. I did contact them and demand a refund. Will update this post when/if I receive it. If I don't receive it, I will file a dispute with my cc company.

  Clear

  Date: 01/23/2025

  Thank you for leaving us a review! 
  
  We truly regret to hear your experience wasn't the best! 
  
  Were happy to see that our Billing team has fully reviewed and provided a solution for this issue.
  
   If further assistance is needed, please reach our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ******************************************* referencing Case #********

• Review fromRobert D

  Date: 09/20/2024

  My family and myself were approached by a gentleman as we were trying to find the appropriate entrance to go through the security checkpoint. The man that came up to us was very vague and did not answer questions we had until after we had already been signed up. We do not travel frequently so are not tricky familiar with the latest procedures. Flying is stressful enough and when an official approached us we had assumed this process was necessary. It was not until after we had been deceived and completed the sign up process that we were notified it is a free trial and we would be billed if we don't cancel. The person that has approached us was very pushy similar to a mall kiosk salesman and used our lack of knowledge against us. These people are scam artists and work off of unsuspecting and unknowing victims.

  Clear

  Date: 01/23/2025

  Thank you for leaving us a review! 
  
  We truly regret to hear your experience wasn't the best! We sincerely apoligize for any frustration and stress caused by your time at the CLEAR Lane. 
  
  Please do know that our support team is on stand by ready to assist in any way we can, to answer questions or concerns you may have. We are happy to provide any additional information you need to ensure you feel supported and fully informed of what we offer to our members nationwide. 
  
  Please don't hesitate to contact us by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ********************************************

• Review fromLeah B

  Date: 09/17/2024

  I was told this would be free after someone grabbed me from the *** line. Two weeks later, $318 was taken from my account. I am very upset about this situation and cannot believe the airport allows these people to lie. I asked multiple times if I would be charged and the guy reassured me no LIAR! $318!!!!!!

  Clear

  Date: 02/03/2025

  Hello ****,
  
  Thank you for leavingus a review! 
  
  We would like to personally apoligize for any confusion caused by the team on the ground. This behavior is not aligned with our service expectations for the service we provide. We are constantly focused on enhancing the overall member experience and apologize for falling short. 
  
  If theres anything we can do to help resolve the frustration this caused, our support team can be reached at by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ********************************************

• Review fromJames D

  Date: 09/13/2024

  If software could be considered e-waste this is a perfect example. This is BEYOND the worst service I have EVER seen.

  Clear

  Date: 02/03/2025

  Hi *****!

  We truly regret to hear your experience and this is not the experience we strive to provide to our members. Our team is actively working with our airport partners to get back to the fast, frictionless experience you expect.  
  
  If you have any additional concerns or questions, please feel free to reach out to use here: ******************************************* and we would be more than happy to assist you!

• Review fromJohn K

  Date: 09/13/2024

  My wife is from another country and had to fly home. On her return trip she landed at *** after 30+ hours of ****************** from the *******. The ClearMe ***resentative took advantage of my wife's limited english and understanding of airport operations. She was convinced the *** was from the airlines and was there as customer service. She had no idea what was really going on, at least not until we got our bank statement and notice a $318 charge! These people are SCAMMERS! They are taking advantage of people who are coming in from exhaustive overseas flights and are just trying to get to their next connection.

  Clear

  Date: 02/03/2025

  Hi ****! 
  
  Thank you for leaving us a review!
  
  We are sorry to hear about your wifes experience at LAX and want to rectify this as soon as possible. 
  
  To locate the charges related to your wifes plan, please contact our support team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************. 
  
  Were committed to resolving this matter for you immediately as our team is on standby.
  
  Best, 

• Review fromDonald L

  Date: 08/30/2024

  These goddman liars. They signed me up for some free trial, which was supposed to last 2 weeks. Next morning, I have $318 charge on mu card. These are some liars.

  Clear

  Date: 02/03/2025

  Hi ****, 
  
  We truly regret to hear about your time in our Lanes. This is not the experience we strive to provide our members. We are constantly focused on enhancing the overall member experience and apologize for falling short. 
  
  If theres anything we can do to help resolve the frustration this caused, our support team can be reached by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ********************************************