Reviews

This profile includes reviews for Clear's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clear

  65 E 55th St Fl 17 New York, NY 10022-3414

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  Clear

  85 10th Ave Fl 9 New York, NY 10011-4768

Review Details

• Review fromDennis R

  Date: 01/27/2025

  CLEAR was decent before they did a system upgrade, and it has not worked for me since. Each time I have been told there are CLEAR issues and just use ***. The concept is great, but CLEAR is probably a bad choice to have implemented it. When I complain, I am just told there is nothing they can do.

  Clear

  Date: 02/08/2025

  Hello ******! We are so sorry to hear about your experience at the CLEAR lanes. Rest assured, we are working closely with our airport partner to enhancing the overall member experience. CLEAR is introducing our face-first EnVe Pods at select airport to provide a verification process up to two times faster. We are always evolving our technology to bring our Members the best experience possible, and have some more exciting updates planned for the future! 
  
  If you have any additional concerns or questions, please feel free to reach out to use here: ******************************************* and we would be more than happy to assist you!
  

• Review fromHue H

  Date: 01/24/2025

  CLEAR representative pulled my 72 year old mom out of the pre-check tsa line, and scammed her into believing she needed to give her ID and cc to allow her into the pre-check TSA line. She called me confused and the guy already swiped her card on the machine and let her go. She ALREADY has pre-check TSA (not through clear). This is fraud, elderly abuse, and wrong. I am filing a report to the fraud department. It is NOT ok to trick and a person into getting CLEAR. My mom thought they worked for the airport and just ensuring youre in the right line. The airport should not allow these sales tactics to happen.

  Clear

  Date: 02/03/2025

  Hi Hue!

  On behalf of the CLEAR Team, we deeply apologize for your mother's experience at the CLEAR lanes. We truly thank you for bringing this to our attention. The behavior of the Ambassador involved is not align with our service and this is not a matter we take lightly. We escalated this feedback with priority to our leadership team as we take a further look into this incident. 
  
  If you have any additional details you would like for us to include in a detailed report, our *********** Team can be reached at by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************.
  

  
  

• Review fromHampton F

  Date: 01/19/2025

  Summary: My experience with marketing and subscription to this business has led me to believe they operate under Predatory Business and Subscription Trap conditions that are *minimally* within typical legal interpretations. Services were typically as fast as TSA Pre-Check or slightly faster. I *would not* recommend purchasing or gifting this service as the company does not appear to operate with *******************: Advertised to individuals in a rushed/ distressed situation.Subscription: Credit cards, even under gift certificate conditions, are automatically renewed after one year. Upon my enrollment, this was not a highlighted condition. Business *did* send renewal email 1-month in advance and claims to offer 2-month cancelation period. However, as this was an unobserved and the cancellation period information was not available at the time of my instance, this was missed. Further, upon requesting cancelation, business attempts to required multiple cancelation confirmations and cautious subscriber to lost services, then offer reduced rates, then offer additional free months, then *require* reasoning for cancelation.Customer Service: Platform does not appear to offer phone conversation abilities and harness automated response system with controlled options & services. Being connected to an agent to coordinate matters outside of automated services is challenging. Disagreements with agent are **ultimately ignored** while not closing dialog box. Finally, confirming business details such as parent company, registered address, etc is challenging, leading to further concerns of deceptive practices.

  Clear

  Date: 02/08/2025

  Hi *******! Thank you for taking the time to leave us a review. We truly apologize for not meeting the standards that strive to uphold. Our leadership team works diligently with our airport partners to get back to the fast, frictionless experience you'd expect. Regarding the trouble you experienced when attempting to cancel, we have relayed this feedback to our internal team and taking a look into ways to improve this process. 
  
  We highly value feedbacks from our members. You may reach our *************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time or email us at ********************************************

• Review fromTalia J

  Date: 01/03/2025

  This company preys on individuals who are in a rush trying to get through security at airports. A *** will offer you a one-year free trial and then at some point your card will be charged and the trial will not be free at all. By the time you get around to disputing the charge, it will be too late. While waiting in line at *** to get through security, a CLEAR *** approached me, offering me a free one-year trial. As I was in a rush and due to the usual disorientation one experiences at large airports, I agreed. I did not "think" of getting the ***'s name, free trial code, or any sort of proof. My goal was to get through security as quickly as possible, which CLEAR "clearly" took advantage of. This business has unethical business practices and the poorest customer service. I wish there were better regulations of such businesses to protect consumers.

  Clear

  Date: 01/16/2025

  Hello *****!
  
  Thank you for taking the time to leave us a review!
  We want to apologize for the poor experience you had with us.  We are able to confirm that we were able to remove your account as requested via our *********** team.

  
  If you have any additional concerns or questions, please feel free to reach out to use here: ******************************************* and we would be more than happy to assist you!

• Review fromMatthew S

  Date: 12/28/2024

  Rarely gets you through quicker than the other lines typically because their employees are standing around socializing. **** Clear not worth the money.

  Clear

  Date: 01/13/2025

  Hi *******!
  
  Thank you for taking the time to give us a review! We are sorry to hear that you did not have the best experience with us! We want all of our members to have a seamless and quick experience while accessing our CLEAR lanes! If we fall short, we want to do our best to rectify the issue as best as possible! For any inconvenience we may have caused, we have added 2 months onto the primary account holder, which extends the renewal date to 2/7/26.
  If you have any additional concerns or questions, please feel free to reach out to use here: ******************************************* and we would be more than happy to assist you!

• Review fromEdward A

  Date: 12/24/2024

  Sales agent at airport fraudulently claimed I would get one year free with my Amex card via a rebate in 6-8 weeks, but it turned out that my card was ineligible. Once I discovered that a rebate would not be forthcoming after the waiting period, Clear refused to offer me a refund.

  Clear

  Date: 01/21/2025

  Hi ******,
  
  Thank you for leaving us a review! 
  
  We truly regret to hear your experience wasn't the best! **************** is a trusted partner of CLEAR. We are focused on making people's journey through life easier and safer, and our partnership with **************** will unlock frictionless experiences for their cardholders so they can stress less and enjoy more of what they love.
  
  **************** cardholders should call the number on the back of their Amex card, or go to ******************* to learn more about the partnership. 
  
  Upon further review, a member of our ************** Team has reached out via email to further assist with this issue. If further assistance is needed, please reach our **************s Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ******************************************* referencing Case #********

• Review fromLAQWACIA S

  Date: 12/21/2024

  It has taken me 2 hrs to go through the clear line at the *************** *** I am going to miss my flight!! What am I paying for?!!

  Clear

  Date: 01/16/2025

  Hi Laqwacia!, Thank you for leaving us a review!
  
  First and foremost, we deeply apologize for the delays at *****************************************************************. Our goal has always been to provide a more predictable and stress-free experience for our members because that's what CLEARs goal truly is at its core. Any information that you are willing to share would be greatly appreciated by contacting our ************** team, by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ***********************************************************************.

  Thank you and have a great day!

• Review fromTera K

  Date: 12/16/2024

  Super helpful with resolving an issue almost immediately. I have and will continue to recommend people to sign up for the service - game changer!

• Review fromArliss S

  Date: 12/04/2024

  They should stop promoting their service with salesmen until they find a secure way for duplicate accounts to not be made with the same email or train their workers to check for that. I somehow have multiple subscriptions with the same email made at the airport. I canceled one long ago and received an email confirmation of that. I was not charged twice so I would not have known it was a double subscription. I have not used the service again and that is why I canceled. Their customer member excuse was that they inform you of this at the airport in the clear lines. Which I have not used because I thought I already cancelled it. They attempted to charge me again after disputing the issue and my bank automatically blocked it because it was suspicious. They would not give a reimbursement because when I called it was past the 90 day initial subscription. They keep mentioning that policy but they have broken their own policy that you are initially charged for the membership. If I had two accounts with the subscription then I should have been charged twice to see that issue. I would have also seen two about signing up to my new account in my email but I am not seeing duplicates. It is no longer about the charge. It is about the fraudulent act that they could be making multiple accounts with the same email from the promoters in person. My account was charged before I cancelled. They reimbursed my family after a month but I was too late to see that I was not reimbursed.

  Clear

  Date: 01/16/2025

  Hi ******!
  
  We appreciate you leaving us a review! 
  
  We are sorry to hear that your experience with us did not meet the seamless standard that we strive to deliver.
  
  We have received your request to further investigate the duplicate account issue related to the CLEAR membership. Were happy to see that our ************** team has fully reviewed and provided a solution for this issue. 
  
  If further assistance is needed, please reach out to our team at ******************************************* and kindly provide your unique reference number 07838808.
  
  

• Review fromNi H

  Date: 12/03/2024

  I have been trying for over a year to get verified on ******** because I am getting penalized for not being verified. I have been a ******** member for over 15 years. Have had the same phone number for the same time, with a contract where I get the bill on the plan at the end of each month and I pay on time, same phone company for 9 years, same email for over 15 years, Nexus card and all for over 10 years. No change in name either.But Clear can't verify me. No explanations, no way to know what the real issue is, let alone address the issue. Takes me through the phone number confirmation, then a selfie, and then it can't verify me. How??? I hear that it verifies only those who use specific phone companies. If that's the case, can't imagine why it's legal. If Clear is in the business of verification, it can't penalize those who don't use specific phone companies - that has nothing to do with verification.

  Clear

  Date: 01/22/2025

  Hello Nija! Thank you for sharing your experience with us. First and foremost, we apologize for the trouble you've experienced with your LinkedIn verifications. Please keep in mind that verifications are completely optional, and you can continue to use LinkedIn with or without verifications. We are happy to take a further look into for you, and a member of our ************** Team has reached out to you via email in order to take a further look. 
  
  You may reach our ************** Team by phone at 855-CLEARME *************) from Monday to Sunday, 9:00 AM to 8:00 PM Eastern Time, or email us at ******************************************* referencing Case #********.