Reviews

Review Details

• Review fromToya D

  Date: 07/30/2024

  I signed up for Deferit to help pay my Electric Bill, well after paying the membership fee and the First Installment which was $33 they only paid $33 of my Electric bill which the total bill was $130. I have a Past Due Balance of the reminder balance on my bill plus the new bill thats coming for this month. Now my account is showing that Im behind because Deferit wasnt clear about how they pay a Consumers bills. They only pay a portion of your bill at a time which leaves you with a Past Due balance and late fees. If I would have known this then I wouldnt have never signed up for it!! Really Deceiving!!!

  Deferit, Inc.

  Date: 07/31/2024

  Hi ****,
  
  Thank you for bringing this matter to our attention. I understand your frustration and appreciate the opportunity to clarify and resolve this issue.
  
  Upon reviewing your account, we found that the payment amount entered was $33, which resulted in a partial payment of your total bill. We apologize for any confusion this may have caused and for the inconvenience you've experienced as a result.
  
  Rest assured that we are committed to resolving this issue promptly. We have reached out to you directly with a detailed email to address your concern and ensure a smoother billing experience moving forward.
  
  Should you have any further questions or require additional assistance, please do not hesitate to contact us. We are here to help.

• Review fromTonya J

  Date: 07/30/2024

  Awesome, quick and sufficient. I will continue to spread the word about Deferit.

  Deferit, Inc.

  Date: 07/31/2024

  Hello *****,
  
  Thank you so much for sharing your awesome Deferit experience and spreading the word about us. We're ultimately glad to hear that we meet your expectations and bill-budgeting needs.
  
  Whenever you need support, we got your back!

• Review fromRyan M

  Date: 07/29/2024

  My account is locked out due to potential suspicious issues. I contacted my bank and was informed by VPN was causing the issue. I was told there is no phone support but email and live chat. I have not heard back concerning a solution to my ticket email (exception for an auto response bot indicating it is resting in a work queue somewhere to be acknowledged. I spent the last four hours on multiple device types, operating systems and browsers. Every time I attempt a live chat via the ************* it redirects back to the landing page of the ************ This during their reported business hours. My account is locked, I need this bill paid desperately as it is a suspended cell service tied to several important business accounts.

  Deferit, Inc.

  Date: 07/30/2024

  Hello ****,
  
  Thank you for reaching out and sharing your experience. Were really sorry for the frustration and inconvenience caused by your account being locked and the urgency of your bill payment.
  
  We dont offer phone support because we believe that email and chat are the quickest and most efficient ways to resolve our customer concerns. Weve sent you an email with the next steps to unlock your account as soon as possible.
  
  Rest assured, were here to support you every step of the way and ensure your account is running smoothly so you can handle your bills without any further issues. If you have any questions or need additional help, please dont hesitate to reach out.

• Review fromJeanese O

  Date: 07/26/2024

  Very fast response and helpful. They gave me ***** for my payment and this really helped me out.

  Deferit, Inc.

  Date: 07/29/2024

  Hello *******,
  
  We're truly gratified having you take time to share your Deferit experience with us! From our bill-budgeting solutions to our Customer Heroes' supportwe're committed to your satisfaction, especially during those challenging times.
  
  Thank you for being the best part of Deferit!

• Review fromJuan C

  Date: 07/25/2024

  When I needed my due date to changed to the 1st since that is when I get paid, not only did they agree to move the date, but they gave me even more extra time to pay. Its nice to know that people still care for ones financial issues.

  Deferit, Inc.

  Date: 07/26/2024

  Hello ****, we sincerely appreciate you sharing your experience with us! Its great to hear that we could accommodate your request to change your due date to align with your payday! 
  We genuinely care about supporting our customers through their financial challenges, and your kind words reinforce our commitment to providing compassionate service.
  
  If theres anything more we can do for you or any questions you have, please dont hesitate to reach out.

• Review fromHawa R

  Date: 07/25/2024

  The customer service is responsive . Anytime I had a concern it was always addressed . I dont have one bad thing to say about Deferit .

  Deferit, Inc.

  Date: 07/26/2024

  Wow, thanks for the amazing feedback! ?? Were pumped to hear youve had such a great experience with us. Were always here when you need us, ready to help with a smile. Anytime you need anything, just give us a shout

• Review fromMichael P

  Date: 07/25/2024

  Definitely an awesome service! I would recommend them to anyone who needs help paying their bills in times of hardship. They really do help out!

  Deferit, Inc.

  Date: 07/26/2024

  Hello, *******! Thank you so much for sharing your Deferit experiencewe always got your back, especially during those tough times!

• Review fromSeletha C

  Date: 07/23/2024

  Deferit has really come through for me. Most creditor's won't work with you when you need more time to pay. But I was so shocked that Deferit emailed me with such a caring response to my situation and gave me the extra time I needed. Each time I needed a bill paid, they took care of it immediately! This app was so helpful. Thanks

  Deferit, Inc.

  Date: 02/05/2025

  Thank you so much for sharing your bill-budgeting experience with us, *******! At Deferit, we're committed not only to settling your bills on time, but also to providing flexible payment options. Anytime you need help, our Customer Heroes are always here to support you to your satisfaction!

• Review fromDIANNA T

  Date: 07/19/2024

  Amazing platform that is extremely useful during this time of too many bills and not enough money

  Deferit, Inc.

  Date: 07/22/2024

  Hello ******, thank you for your kind words! We're so happy  to hear that Deferit has been a valuable resource for you during these challenging times. Our goal is to simplify bill management and reduce stress. If you need any help, feel free to reach outwere here to support you!

• Review fromLeslie M

  Date: 07/18/2024

  Listen to me people do not I repeat do not use the negotiation option. What Ive experienced I wish you on nobody not only is the option wrote deceitful you end up with another bill, which is them. They say they negotiate you savings and whatever you save we split no where does it state the split is you paying them half of savings. IE: if they save you two hundred they are going to bill you a hundred dollars. Now why tf would anyone do that!? How is paying them half your savings benefiting you in any way? Actually you can call and negotiate your own bill for free just like I did! Matter of fact I got MYSELF a better deal. Faster Internet and cheaper all the way around! Not only that when they find the so call savings they dont communicate price or you being entered in a new payment plan with them (deferit). You know how you upload the bill and they say you payment amount dates etc. before I knew it I was billed ***** and have three more to go. And thats how I found out what we split the payment means like what?! Why would anyone agree to pay half of their savings when you can save the whole thing or even more that doesnt even make sense. I will be disputing them charges canceling that savings plan and getting my money back because again I got myself a better deal. Other than this situation I never had a problem with them they are a great service.

  Deferit, Inc.

  Date: 07/22/2024

  Hello ******,
  
  Thank you for reaching out and sharing your feedback with us. We hear you and truly appreciate your patience during this process. Weve processed your refund and closed the bill on your account as requested.
  Were sorry to hear that our ************ did not go as expected. Our goal is always to provide our customers with the best deals and promotions available with no hassle!
  
  We value your honest feedback, and we always encourage our customers to negotiate with their billers directly if that works best for them. Our 50/50 savings is designed to ensure you receive the best value with little to no inconvenience. This means that there is no situation where you will lose out, if we win you win, if we don't, nothing will be charged.
  
  Keep an eye out for our follow-up email; were committed to making things right and earning a glowing 5-star review from you!
  
  If theres anything else on your mind, please dont hesitate to let us know. We are always here and got your back!

  Deferit, Inc.

  Date: 07/22/2024

  Hello ******,
  
  Thank you for reaching out and sharing your feedback with us. We hear you and truly appreciate your patience during this process. Weve processed your refund and closed the bill on your account as requested.
  Were sorry to hear that our ************ did not go as expected. Our goal is always to provide our customers with the best deals and promotions available with no hassle!
  
  We value your honest feedback, and we always encourage our customers to negotiate with their billers directly if that works best for them. Our 50/50 savings is designed to ensure you receive the best value with little to no inconvenience. This means that there is no situation where you will lose out, if we win you win, if we don't, nothing will be charged.
  
  Keep an eye out for our follow-up email; were committed to making things right and earning a glowing 5-star review from you!
  
  If theres anything else on your mind, please dont hesitate to let us know. We are always here and got your back!