Reviews

Review Details

• Review fromDeanna O

  Date: 07/09/2024

  This company has saved me. My husband was diagnosed with a brain tumor last year ad budgeting bills became a bit difficult. Not only does Deferit help me budget our bills better throughout the month, they also always give me additional time for payments, beyond the original two weeks you can move payments out, when I need it. I will continue to utilize their services as long as possible. I can't thank them enough for all the help they have provided. Their customer service is responsive and so kind.

  Deferit, Inc.

  Date: 07/10/2024

  Hello ******, 
  
  Your heartfelt message truly touched us, and we want to extend our deepest gratitude for sharing your experience.
  
  We are deeply sorry to hear about your husband's diagnosis. Navigating such a challenging time while managing finances can be overwhelming, and we are honored that Deferit has been able to provide you with some support and peace of mind.
  
  Our goal at Deferit is to make financial management as stress-free as possible, and it's stories like yours that inspire us every day. Knowing that we've been able to help you budget your bills more effectively and offer the extra time you needed is incredibly rewarding.
  Your appreciation for our customer service team is especially meaningful to us. Providing real time support and  being kind is at the core of what we do, and it's wonderful to hear that we've made a positive impact on your experience.
  
  Thank you for your continued trust in Deferit. We are here for you, ready to assist in any way we can, and look forward to supporting you for as long as you need.
  

• Review fromAndre P

  Date: 07/09/2024

  This is a great service. It really helped me through a tough time.Thank you

  Deferit, Inc.

  Date: 07/10/2024

  Hello *****,
  
  Thank you so much for your positive feedback! We're gratified to hear that our service was able to support you when you needed it most.
  
  If you have any further questions or require assistance in the future, you're always welcome to reach out to us the pleasure is always ours!

• Review fromCandice H

  Date: 06/21/2024

  This company's service practices are deceptive and fail to adhere to the guidelines listed on the website. I attempted to use Deferit to pay a utility bill. As stated on website, I provided a bill that clearly outlined the information needed to pay the balance online (account/customer ID; my name, my address, etc.). Within three (3) hours time I received a message stating the bill was processed for payment via check. I immediately attempted to make contact through the support portal as my ****** would not accept a payment by check. My attempts at contact were well within business hours. My bank account was immediately debited that day's due payment, a membership fee and an additional fee - yet, somehow, customer service was not available to answer my questions. This all took place on the morning of Friday, June 14th. To date I have received absolutely no follow up to my continued attempts to contact their 'friendly customer agents'. The phone number provided should be removed as it is merely a recording stating they prefer you to contact them online (which they will not respond to, apparently). My utility bill was never paid. I incurred additional charges. So I am now scheduled to continue to pay Deferit for a bill that has never been paid - at a loss to me. Its nonsensical. Had they simply responded to me (they've had a week to do so) this could have been resolved. I cannot cancel my membership because the bill they allegedly 'paid' is tied to the account. I have e-mailed them three (3) times now requesting whatever supposed payment they made be cancelled and my membership/payment plan/and incurred fees be refunded to me in full. Having read through prior reviews, I don't want a coupon - I want my payments paid back to my account in full. I have absolutely no interest in using this service again so a coupon would be useless. To any individuals contemplating using this service, please do what I failed to do and perform your due diligence in researching.

  Deferit, Inc.

  Date: 06/24/2024

  Hi *******, 
  
  We deeply apologize for the frustration and inconvenience you've experienced. Managing bills should be simple, and we are sorry that we didn't provide the support when you needed us most. 
  
  Upon checking, we processed your payment by check because unfortunately, your ****** doesn't offer an online guest payment option ( Does not require login information).
  To make things right, we've canceled the check and refunded both your membership and installment fees. You should have already received an email confirming these steps.
  
  If there were any late charges due to this issue, please rest assured that our late payment guarantee covers them.
  
  Your feedback is incredibly valuable, and we're using it to improve how we communicate and serve our customers better moving forward.
  
  If there's anything else we can do or if you have more concerns, please reach out. We're here to help and ensure this is resolved to your satisfaction.
  

• Review fromRachel Y

  Date: 06/12/2024

  Awful company. Does not let you cancel membership in app. $15 a month is insane to charge monthly. I asked numerous times to revoke ach and debit authorization and that i would be manually paying each month moving forward for my two remaining installments. They do not respond at all. Ended live chats. Do not reply to numerous emails. By federal law they are required to accept my request to revoke ach and debit authorization. They are breaking federal law. I disputed the monthly charge as i told them numerous times i did not want to be charged a monthly membership fee but they do not listen. Now theyre sending threatening emails to report negatively to credit and collections. Absolute scum company. Would never ever recommend. All other pay in 4 companies are easy to deal with and reach. Not this one. They have insanely bad reviews now looking so avoid at all costs!!!! will be contacting federal channels to report their practices for breaking the law

  Deferit, Inc.

  Date: 06/13/2024

  Thank you for your review and the emails that you sent us and we apologize if we couldn't fulfill your request immediately. The reason is that there's an outstanding bill in your account, which our system requires to be settled before canceling your subscription. We understand that you're facing challenges, so could you please provide documentation supporting your hardship? Kindly send it to ******************************* Once received, we'll do our best to assist you further.

• Review fromWilliam B

  Date: 06/10/2024

  They really did help me with my power bill when I was in a jam. The staff there, especially ***** stayed in constant contact with me and answered all my emails very quickly.

  Deferit, Inc.

  Date: 06/26/2024

  Hi ******, 
  
  Thank you so much for your kind words! We're thrilled to hear that we could help you with your power bill when you needed it most. ***** and the rest of our team are dedicated to providing quick and reliable support, and it's wonderful to know you had such a positive experience.
  
  If you ever need assistance again or have any questions, don't hesitate to reach out. We're always here to help!
  

• Review fromEVELYN P

  Date: 05/31/2024

  They always help a lot I'm so grateful to them

  Deferit, Inc.

  Date: 06/05/2024

  Thank you so much for your kind words! It's our pleasure to assist you whenever you need us. If there's anything else we can do for you, please don't hesitate to reach out. We're always here to help!

• Review fromSydney P

  Date: 05/31/2024

  I paid $15 to start the membership only to get my credit checked and a denial. I want my money back.

  Deferit, Inc.

  Date: 06/05/2024

  Hi ******! Your account has already been activated. Kindly check your inbox and let us know if there's anything else we can help you with. 

• Review fromArmand T

  Date: 05/10/2024

  The reviews say it all. Wish I had seen them before I paid $15 plus a 99 cent fee for processing.....I cancelled my account in 5 minutes. Still charged $16 for nothing

  Deferit, Inc.

  Date: 05/13/2024

  Hi ******, 

  Thank you for reaching out and sharing your Deferit experience with us. We're genuinely sorry to hear that you've closed your account. Upon checking, we noticed that your account still requires verification. Once this step is completed, you'll have full access to all the great features Deferit has to offer.

  
  No need to worry we've already sent you a follow-up email and processed the refund request. Rest assured, we're here for you every step of the way to ensure that your concerns are addressed and resolved to your satisfaction. If you need any further assistance, please don't hesitate to reach out.We look forward to assisting you.

• Review fromPhilicia B

  Date: 04/29/2024

  They are very reasonable and very helpful to you when you dont have the extra funds

  Deferit, Inc.

  Date: 02/05/2025

  We're so glad to hear that you find Deferit helpful, especially when you need it mostthank you so much for sharing your Deferit experience, ********!
  

• Review fromLatrece J

  Date: 04/26/2024

  DO NOT USE THIS COMPANY UNLESS YOU LIKE NOT BEING ABLE TO SPEAK TO A LIVE CUSTOMER SERVICE AGENT!! ******************** is completely unorganized & unprofessional !!I subscribed to Deferit on April 13th, 2024 and my debit card was immediately charged $14.99alright thats fine, but then I received an email stating that I need to verify my identity.So I did what was requiredI sent a picture of my Pennsylvania Drivers License & a selfie on April 19th and I didnt hear back from anyone!Then I received another email stating the exact same thingI need to verify my identity!Mind you I was in a well lit room and the stupid ONFIDO that they sent for me to use excepted my images not once, but twice!Yes, I sent my Drivers License twice on the 19th & on the 23d of April to prove my identity, which is absolutely ridiculous and frustrating!!I took this annoying run around as a sign of whats to come if I was to proceed with this horrible company and not be able to speak to an actual human beingso I went on my App and cancelled my subscription!!But ** still receiving emails saying that I need to verify my identity from yet a third person!All I know is that my account better not be charged next month because not only am I not going to continue to pay for a service that I have NEVER received, but I CANCELLED MY SUBSCRIPTION!!I want Deferit to never contact me again because I have been paying my bills just fine for decades without them, so I will much rather just stick to what has been working for me! This company is horrendous!No customer service, unorganized as if they have employees working from home and they dont contact you for at least 3 days when the **** office closes at 5pm, so then you have to wait for another 3 or 4 days just to get the exact same email that youve already responded to from a different idiot that works for this horrible company! I just want to make sure that my debit card isnt charged for *** because I am no longer interested in using Deferit!!

  Deferit, Inc.

  Date: 05/01/2024

  Hello *******,
  
  We sincerely apologize for the difficulties you encountered during the verification process for your Deferit account. We understand how frustrating it can be to navigate through these challenges, especially with the back and forth involved.
  
  Rest assured, we have taken a close look at your account and have manually verified it. Additionally, we have sent you an email confirming this verification, and the necessary refunds have been processed accordingly.
  
  Your feedback is of utmost importance to us, and we truly appreciate you taking the time to share your experience. We have relayed your feedback to our products and development teams to make necessary improvements and enhance the onboarding process for all our customers.
  
  Thank you for bringing this matter to our attention. If you have any further questions or concerns, please don't hesitate to reach out to us. We're here to assist you in any way we can.